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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
Location details
2675 W Jomax Rd, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I have had a membership for a couple of years as the car wash is near our neighborhood. I have a custom AZ plate.....SVEH20....and the scanner only reads it correctly about 10% of the time. The rest of the time I have to HONK to get a team member's attention to manually provide access. Last week the employee suggested I speak to the manager who was not there that day and ask for a couple of complimentary months service for the inconvenience. I washed the car today and had to go through the same drill...HONK...have the employ... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location *******. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We take these matters very seriously. Please feel confident in knowing that this issue will be investigated thoroughly and addressed, through our internal process. In... read more
Been waiting 5 months for repairs to my truck. Disappointing Experience and Lack of Accountability I took my 2020 TRD Pro Tacoma through the Super Star Carwash on Jomax Road, and it was a decision I deeply regret. During the wash, one of the machines damaged my side mirror, leaving it broken.Whats worse is how the situation was handled (or rather, not handled). When I brought it to their attention, there was no accountability or effort to resolve the issue. A car wash should be a safe place to keep your vehicle clean, not a ... read more
Business response:
Hi Ingo, we sincerely apologize for the frustration and the experience that you had regarding your claim (CLM-287383). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. Your Claims Representative, ******** ***** will be reaching out to you using the email address on file. Please check your spam/junk folder for any correspondence. We look forward to assisting you. Thank you!
Bought 2 memberships. It was nice when they opened. Service went down hill very quickly. One vehicle was damaged in the wash. They admitted their equipment was not properly bolted down causing my car to come off the tracks. The rims were severely damaged. The manager ***** said all the right things leading up to a complete shirking of responsibilty and denying to repair damage. These guys are crooks and do not care about anything that happens after you purchase their falsely advertised washes. The ******** location has had n... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim *****. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. We take every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. We're sorry that the outcome did not meet your expectations. Thank you.
My tire was ruined at the ***************************************** Car Wash (one of 9 customers I was told.) I have been promised twice in an email that a claims person would contact me. It has been over a month and no one has contacted me or left a message. I cannot find a telephone # and have cancelled my subscription. Very frustrating, thinking that I need to go to small claims court. What a pain in the ****.
I had great difficulty trying to cancel the subscription on 11-23-24. I tried multiple times and have not received a confirmation from them of the cancellation. I am paid up through the 28th of November but requested the cancellation effective today (11-23-24). I am now forced to go to my bank and get a new Debit Card to prevent them from removing $ ***** from my bank account on ********. I would never do business with them again. They are dishonest at the very least.
Business response:
Our Leadership Team is vested in making sure that we are creating value based on consumer relationships and positive experiences. Though our online services are used successfully every day by our customers, we are sorry to hear that you had challenges. We received all three of the service requests you entered a day ago and will complete them as you asked. Please look at your spam/junk folder for an email confirmation. Thank you, Mr. ******* we appreciate your feedback.
I went through the car wash 9/27/2024. I heard a loud POP while I was In the wash. As soon as I pulled into a bay I saw a crack down the middle of my windshield. I took pics and videos and filed a claim. I have yet to hear back and I have contacted them 4 times. The car wash also broke my automatic closing driver side mirror on my Infiniti. INFINITI!!! I made a complaint on another site and someone replied saying email us but I have and still nothing. I would like to have my windshield replaced and my mirror fixed! My whole ... read more
Super Star car wash very, very dishonest company. They continue to charge my account $25 a month even though I canceled the subscription. To make matters worse they charged $14.95 to cancel the subscription and it's not canceled. I haven't received any emails for an explanation or refund.
Business response:
Our apologies for the confusion. Super Star Car Wash does not charge for canceling an account. It has come to our attention that there is a vendor, not affiliated with Super Star Car Wash that charges a fee for that service. Customers can cancel an account at no charge by simply going to the official Super Star Car Wash website or by going to ********************************, and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an ema... read more
When I started here I loved it, the people were great and the job was fun. As time went by I started to notice more and more corruption within the company. The district manager of the ************** is the biggest narcissist on the face of the earth. She demands respect but refuses to show that respect to her peers. She will yell at her employees and demand better results from her sales people but will do next to nothing to help them get on the right track. She will fire employees who stand up for themselves in a heartbeat a... read more
Business response:
We sincerely apologize for the frustration and the experience that you had as employee with Super Star Car Wash, *******. Our Senior Operations Leadership Team is vested in making sure that we are creating value, based on employee relationships and positive experiences. It is paramount to our organization, and we strive to create a culture were employees feel valued and appreciated. Please feel confident in knowing that you concerns will be share with the Regional Vice President. We appreciate your feedback. Thank you.
In February, I went to get my car washed. The kid asked if I wanted a subscription. I specifically said "no". Now I see a charge on my accoun for Super Star Car Wash... and they have been chargin my card every month since February. $224 is what they owe me. Do not go to this business. They either pressure their employees to do this, or incentivize their employees to do this... either way it is shady at best - fraudulent and illegal otherwise.
Business response:
Our apologies for the frustration *. ******. We look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided. We cordially ask that you please check your spam/junk folder for any correspondences. We look forward to assisting you. Thank you. Thank you,
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 752 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is open now. It will close at 8:00 p.m.
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