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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Super Star Car Wash changed my plan from $9.95 to $19.95 and then to $29.95 ... I feel robbed. I didn't pay close enough attention. You signed me up and then You kept charging me what I thought was $9.95, but I never agreed to an increase. I'm sure in the small / fine print you said you would do this ...but I feel taken advantage of. And I want to let the BBB know you did not have my approval for rate increases to my credit card when I was under the $9.95 impression.
Business response:
We sincerely apologize for the frustration and the experience that you had. We take these matters very seriously. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Pricing is shared at the point of sale and is also provided on the receipt for full disclosure. Additionally, if an email was provided, you may have received additional information regarding your plan. We apologize for any miscommunication and though we wish you would reconsider stayi... read more
You have the worst employees ever at the **** store now. Ever since the 2 young white guys left the site, it has gone down hill. Two black guys. One had dreads and wears glass and the other is a teenager, are rude, and disrespectful to customers. One follows the other around like a lost puppy. The lot is always a mess, and no towels. I've noticed that one of the young kids, if he sees a girl he goes over and flirts. He is the one we're you first drive in at. How unprofessional is that. The one black guy yells at customers, I... read more
Business response:
We sincerely apologize for the frustration and the experience that you had at our location *******. We take these matters very seriously. Please feel confident knowing that this issue will be presented to the District Manager and addressed. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feedback... read more
I went to the car wash at ********************************************************************************* today and met a lovely, kind, attendant names *****. He was so kind he brought a smile to my face and tears to my eyes. Bless him.
Business response:
We are so happy to hear of the outstanding customer service that you received from *****. Our customers are our number 1 priority. We will be sure to share with him your kind words. Thank you for being the best part of Super Star Car Wash!
i usually get my car wash** her using the $11 wash.this time i opt** for the $15 monthly chg.I was chg ** $49. I am asking for a full refund.this happen** 8/27/24.I have this with one of my other cars and never a problem
Business response:
We sincerely regret any inconvenience this has caused you *******. Your request for a refund has been completed through service request SSCW-260606. Please allow 3-10 business days for the refund to reflect in your account. Thank you for your patience.
My hubcap was damaged beyond repair and was not loose or in danger of being lost as I had driven thousands of miles with it firmly in ********* visit to Super Star Car Wash was enough to dislodge it and break the pins which held it in place. I was told they were not responsible and given the broken cap back after it was fished out of the bay. I would never utilize this service again, and the customer service following the incident was hardly appropriate or apologetic.
Business response:
I'm sorry to hear that our team did not meet your expectations. Super Star Car Wash takes every grievance seriously. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feedback as an opportunity to improve our services in the future. Please feel free to use the following link to submit a claim *****... read more
I love Super Star Car wash by me *************************. I just need to change my plan to $15 monthly. Please HELP!
Business response:
We appreciate the feedback and your sentiments towards Super Star Car Wash! We truly value our customers. Though the promotion is for new customers, a **************** Representative will be reaching out to you with a solution. Thank you for being the best part of Super Star Car Wash!
No 0 star option for Worst customer service ever! They don't give you a phone # to talk to a real person about a problem, instead they give you a card to email which takes days for a response. I had purchased their Super unlimited plan, and was being charged $27. mo., being from the military, I had to be out of town for a couple of months, so had plan put on hold, which they charge a ***** a month to do. I get back to town to resume plan I had on hold. They then proceed to charge 3 different amounts in 1 week including the *... read more
Business response:
Hi ****, we're sorry for the frustration. In regard to your Service Request (SSCW-254670), upon pausing your account online the disclaimer specifically states, "Please note. Even while your membership is paused, you will be charged $0.01 per month and your plan will resume at standard pricing" It then asks you to confirm. Our records indicate that you provided confirmation. However because we truly value our Military members, the our **************** Representative will be reaching out to you with a response to what we hope ... read more
This car wash is amazing. I feel like I am getting my money's worth but mot only that but the employees are all amazing too. (******) haa always been great and very friendly.
Business response:
This is great to hear ********************! We strive to provide OUTSTANDING customer service. Thank you for being the best part of Super Star Car Wash!
When they first opened I gave them a try....major issues with equipment no water sprayed on the car brushes spinning on dry paint. Finally tried and was satisfied. Purchased annual car wash. 1st time I used it, August 8, same issue no water brushes spinning on dry paint. Talked to manager he said "impossible other cars go wet and washed".He then realized he failed to turn on the water pump at the start of the day. ALL cars before mine did not get washed. Absolutely unacceptable!
Business response:
We sincerely apologize for the frustration and the experience that you had at our location ****. We take these matters very seriously. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. It is paramount to our organization, and we have developed a customer service philosophy that focuses on that important fundamental. We will use this feedback as an opportunity to improve our services in the future. Thank you for your feedback.
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open at 7:00 a.m.
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