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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
Check your bank account for double charges on the same vehicle. Created an account went in the second time. There scanner couldn't read my license plate. So they went to the office to get a scan bar code for my windsheild. He asked me if I had an account I told him yes. So I didn't know he created a second account for the same vehicle. They owe me back close to 3000 dollars. For the other account that I didn't create that was employee error. I asked if they could reimburse me for 20 months with no charge. They went in and cl... read more
I have now been charged an extra $50 for services not rendered. I have emailed asking for a refund and no response. DO NOT SIGN UP FOR THE MEMBERSHIP! I will never go to this carwash again. Very disappointed with the lack of customer service or ability to talk to a human.
Business response:
Hi *****, we sincerely apologize for the frustration and the experience that you had regarding your service request (SSCW-xxx695). Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We have since provided a refund and have sent you a confirmation email to the email address on file. We appreciate your patience. Thank you.
DO NOT GO TO THIS CAR WASH! IVE BEEN DOUBLE CHARGED FOR THREE MONTHS AND NOBODY CAN FIGURE OUT WHY! THEIR CUSTOMER SERVICE IS SXXT! ILL EVEN BET AFTER THIS POOR REVIEW; THEY WONT DO ANYTHING ABOUT OVERCHARGING ME! GO TO ANOTHER CAR WASH FAST! IM REPORTING THEM TO THE BBB, YELP, ****** AND ANYBODY WHO WILL LISTEN! I WISH I COULD ALSO GIVE ZERO STARS!
Business response:
Hi ****, we sincerely apologize for the frustration and the experience that you had regarding the billing issue. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We did receive your online service request SSCW-XXX402 and a Customer Representative has written back providing a resolution. Please check your spam/junk folder for the correspondence. Thank you for you patience.
f I could give zero stars I would. My father had his car detailed at this location in ******* and when he returned to pick up his vehicle, he paid in full for detail job ($199) and was handed a TAPED broken key. The technician admitted that he BROKE his key and when the manager ********* ***** came over to speak with my father, ********* grabbed a pair of pliers to try to start the car. He then told my father that his car is "old, a 2009. The key broke from wear and tear." Took no accountability, no apology and told my fathe... read more
Business response:
Hi Famisha, we sincerely apologize for the frustration and the experience that you had regarding your claim. Our Leadership Team is vested in ensuring we create value based on consumer relationships and positive experiences. We cordially request, if you haven't already, to please submit your claim online by visiting *****************************************************************. Once submitted a Claims Representative will be assigned and contact you using the email address on file. Please check your spam/junk folder for a... read more
***** was amazing! **************** was exceptional! ***** could teach a few people about customer service! We used the car wash on 7th St in *******.
Business response:
Thank you so much of the great feedback regarding *****! We'll be sure to provide that feedback to his Manager. We strive to provide exceptional customer service! Thank you for being the best part of Super Star Car Wash!
Ash and ****** were the text book version of what customer service is about Hire more like them
Business response:
Thank you very much for the feedback regarding Ash and ******! We'll be sure to share it with their direct manager(s). We strive to provide exceptional customer service. Thank you for being the best part of Super Star Car Wash!
I have been trying to cancel my membership since November and get a refund you keep charging me and Ive reached out by email on 100 different times you dont reply and I want all my money back!
Inept customer service, can fix an issue, can't call and talk to someone, would love to have a job there because they apparently don't do anything. Double charged me the last two months. Gonna have to get a new debit card to fix the problem now.
On 1/14/2025 I was going through the car wash and the car in front of me had gone off the track. Since my vehicle was on their track and under their control my car collided with the car in front of me. When I initially entered the wash the car in front was 5-10 feet in front of me. The track doesn't seem to have a safety stop when a vehicle goes off the track which is the reason for the collision, I met with the manager and he said the car in front turned their steering wheel and that driver said she did not. They insisted t... read more
Business response:
We sincerely apologize for the frustration and the experience that you had regarding your claim ******** (CLM-XXX407). Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. Super Star Car Wash takes every claim or grievance seriously. Because we care about our customers, there is a great deal of discovery and due diligence that goes into the process of researching an alleged claim/incident. We're sorry you found the outcome unsatisfying. As a custom... read more
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open at 7:00 a.m.
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