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Super Star Car Wash
- Automotive
- Phoenix, AZ
About this business
This business offers car wash, auto detailing, and oil lube services.
Location details
2675 W Jomax Rd, Phoenix, AZ, 85027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
IF I COULD GIVE A LOWER RATING I WOULD. WENT IN FOR A CAR WASH, 1 CAR WASH! THEN MY DEBT CARD STARTED BEING CHARGED EVERY MONTH FOR A SERVICE I DID NOT SIGN UP FOR, TOTAL SCAM. BY THE TIME I CAUGHT IT MY BANK WOULD ONLY RECOVER 60 DAYS WORTH. I WILL NEVER USE THEM AGAIN! AVOID AT ALL COST. CROOKS! THEN JUST TRY TO GET AHOLD OF CORPORATE, THEY DONT EVEN ANSWER THE PHONE. ITS AN ENDLESS LOOP TELLING YOU TO CONTACT THEM VIA THIER WEBSITE. AND NO SUPRISE, YOU NEVER HEAR FROM THEM!
Reoccurring charges every month despite sending in multiple cancelation requests. There are no humans to talk to, just a dumb recording. Stay away from this 1 star company.
Visited the Buckeye AZ location a month ago and purchased an $11 wash. To my surprise, last week my card was charged for the $29 monthly fee, despite having NEVER agreed to this charge. When I attempt to log-in to their site, nothing comes up with card number, as Superstar does not have my name, email or license numberas I have not purchased this monthly car wash. They have yet to respond to my inquiry with their customer service and I had to contact **************** to block any future attempts to debit my card from this co... read more
Business response:
We sincerely apologize for the frustration and the experience Mr. ******** Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. We have cancelled the account and have provided a refund in full. Please allow 5-7 days for the credit to reflect in your account. We appreciate your patience. Thank you - Case # ending in SSCW-XXX186.
I was ONLY, told of one time occurring ONLY one time a month, not for rest of months they would be signing me up for an annually membership of 25. 00, that they took upon themselves, to enter all my bank debit card information, and just start billing put of my account each month, meanwhile, I'm driving around with a dirty car, because, can't afford, to be washed, because of them, and 2 other merchants constantly taking money out of my bank account, and without my knowledge, because, been working 2jobs, at 12 hrs. a shift, so... read more
Business response:
We sincerely apologize for the frustration, *****. Our Leadership Team is vested in making sure that we are creating value based on consumer relationships and positive experiences. We have received your online Service Request ending in XX66. We have since cancelled and refunded the amount. Please allow 3-5 business days for the credit to reflect in your account. Thank you for your patience and please let us know if we can be of further assistance.
??Warning ??If I could leave No stars that would be best. I subscribed March 29th for $22 and then $29 the following months 04/28/2025. The Super Star Car Wash did not clean my vehicle well. I had to get multiple car washes in a week. I then proceeded to cancel the subscription at which their App was not allowing me to do so. Finally I received an email of the cancellation on April 25th 2025. However on 04/28/2025 I was charged $46.19 than another $46.19 and $14 and another $14. I immediately notified my bank to dispute all ... read more
Business response:
We're sorry to hear about your experience, *******. We take your concerns seriously and wish to investigate this issue further. So that we can assist, please reach out to us directly by going to ********************************, and sending us a **************** Request. This option is located at the bottom right of our website under the Contact Us tab or you can send us an email at ****************************** We look forward to hearing from you!
These business is a joke! How do they stay in business and have so many locations. How/why do people support a business with such **** poor customer service. I too would leave a zero or even a negative number! I purchased the big plan for my wife when the location in ****** opened then in November I need to cancel it because wife;s car broke down and can not use their service. I tried to cancel through the online portal but said there's an error. There is no phone number for customer service. I emailed them and explained my ... read more
My daughter has moved to the east coast and for the last 3 months has been trying to cancel the account. All she gets is a run around They send her an email that says "they are working on it". *** does that mean? Amazing it takes 5 min to set it up, but months to cancel. Do better Super Star!!
Business response:
We sincerely apologize for the frustration and the experience that you had. Our Leadership Team is vested in making sure that we are creating value, based on consumer relationships and positive experiences. So that we can assist, we will need your daughter's name, last 4 of the ** and the plate number. Please send this information to ************************************* We look forward to assisting you. Thank you.
Canadian snowbird here for winter. Purchased a monthly pass for truck with Canadian plates. Was told at this time I could drop in and see manager to cancel any time or cancel online. Debit card (American) was accepted and I went thru wash. Next time to wash, ******* did not recognize truck plate. Worker reviewed everything and sent me thru. Third visit and every one after same problem. Went to see manager to cancel but headquarters recently stopped them from doing so!! Tried to cancel online but their software did not recogn... read more
03/19/2025 @10:30 AM your manager ******** told me to change lanes in tight quarters and he told me that he would direct me ,so I moved to another lane because the other lane was backing up maybe machine problem but he directed me and told me I was all clear and proceed I end up scraping paint off my car and a deep gash in the passenger rear fender well.File a incident report and haven't got a ************** or email..
Frequently asked questions about Super Star Car Wash
How is Super Star Car Wash rated?
Super Star Car Wash has a 3.2 star rating with 675 reviews.
When is Super Star Car Wash open?
Super Star Car Wash is closed now. It will open at 7:00 a.m.
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