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Sunsetter Awnings
- Awnings
- Malden, MA
About this business
SunSetter Products, Limited Partnership sells retractable SunSetter deck and patio awnings, solar screens and related outdoor deck and patio accessories. They also manufacture and sell a line of flagpoles under SunSetter and Topflight brands. All products are designed to be installed and maintained by the homeowner. The company also sells sells products through a network of independent dealers who sell and install across the United States.
Location details
184 Charles St, Malden, MA, 02148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called to speak to someone 9 days ago and the person who answered seemed annoyed and became rude. when I pointed out that she was being rude and non empathetic to my concerns she then became sarcastic. I had expressed that the awning was rolling up off center, and how I paid alot of money for it, and how the first awning was lost in shipping. She did not pick up on my frustrations, instead, she mockingly read me the instructions step by step on how to fix the issue myself, repeating "sir" over and over letting me know I coul... read more
Business response:
Thank you for your correspondence. We are very sorry to hear about the difficulties you recently experienced. We take great pride in our product quality, our service, and especially in the satisfaction of our customers. We regret any unpleasant experience that our customers may have. We certainly take your concerns and recommendations seriously and one of our **************** associates will attempt to contact you via the phone in the next few days to follow up directly with you.
We ordered a replacement awning after our first one expired after ten years use. Happy with the first prioduct. The replacement was the wrong size (1 foot short width) with the wrong end flap (should have been wave cut but they sent straight), and it was packed folded instead of rolled which caused unsightly ripples in the fabric. Since Sunsetter is an industry leader we expected them to acknowledge their mistake and make it right.....but no. We spent $200 for installers to take our old awning down and put the new one up, on... read more
This company is the worse ever I tried to replace my awning no one could seem to help me I would get hung up on I would call back they dont stick to the warranty gave me a very hard time I end up with nothing I will never shop with this company ever or recommend them to anyone terrible experience I was so stressed out I end up buying with another company never ever again will I shop with this company
Contacted them by e-mail 10 days ago, and again yesterday. No reply. **** to order new solar battery unit, although may be very expensive. To rectify the issue, I ordered a new battery bar from another vendor today. Hope it works. Am ready to remove and trash the Sunsetter awning altogether.
I ordered an awning back in July 2020 and was told that delivers were not impacted and I should have my awning within 4-6 weeks. In September 2020 I received one phone call, not to setup an appointment to install the unit, instead I was told that the people who make the Awning cover is not delivering and they have no date. When I dug into this issue... it was an internal issue at SunSetter and they had knowledge of this back in July … but, failed to inform potential customers. This is deception at the highest level at SunSet... read more
Sunsetter does not stand behind their products, and the warranty offered is effectively meaningless. The warranty states five years of coverage, however there is no way to contact Sunsetter directly, only a contract call center service that handles their "technical support" calls and emails, and they will not provide any service. Our awning, still under warranty, has a defect that needs to be repaired, however all the "customer service" call center will do is try to have the me as the customer diagnose the exact problem (i.e... read more
We ordered a new sunsetter awning spending over $1000.00 on May 13, 2020. We finally received the awning on June 22, 2020, however the wrong fabric was sent (wrong color, wrong size). I called customer service the very next day and was told a new fabric piece would be shipped within 2 weeks. I called back multiple times during July and August as the fabric had still not arrived. I was told each time that they were unable to provide an updated delivery time. On August 26, I still hadn’t received the fabric. The awning laid on... read more
I ordered an awning from their representative in Atlanta GA. They took half the amount for a deposit, which was almost $3000. That was in the middle of June (2020). It is now September, and I still do not have my awning and the representative in Atlanta is not responsive to my calls. They do not seem to care enough to make calls to the right people at Sunsetter to get a true gauge as to why the order is delayed. They say the delay is due to the backlog because of COVID, but nobody has offered any reason as to the extent of t... read more
Very disappointed with Sunsetter. We purchased our awning 3 years ago with 5 year all weather warranty. I placed a service call 2 months ago and I have since spent 5 or 6 hours total on phone hold or passed around like a hot potato through at least a dozen calls. My awning is still broken and it feels nobody will talk to me in. I expected better for a product and warranty that cost over $4K.
Frequently asked questions about Sunsetter Awnings
How is Sunsetter Awnings rated?
Sunsetter Awnings has a 1.8 star rating with 142 reviews.
When is Sunsetter Awnings open?
Sunsetter Awnings is closed now. It will open at 8:30 a.m.
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