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Sunsetter Awnings
- Awnings
- Malden, MA
About this business
SunSetter Products, Limited Partnership sells retractable SunSetter deck and patio awnings, solar screens and related outdoor deck and patio accessories. They also manufacture and sell a line of flagpoles under SunSetter and Topflight brands. All products are designed to be installed and maintained by the homeowner. The company also sells sells products through a network of independent dealers who sell and install across the United States.
Location details
184 Charles St, Malden, MA, 02148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sunsetter ******************** in ******** is the worst of keeping their commitment in scheduling appointments. I attempted to have them replace the cloth during COVID but tried to understand their lack of follow up related to COVID but recently I have made attempts to schedule and have received absolutely a deafening response. I do not recommend this location.
Business response:
Thank you for your review. We are very sorry to hear about the difficulties you recently experienced with trying to contact an installer for your awning. . We have reached out to this business on your behalf and one of their associates will attempt to contact you in the next few days to follow up directly with you. All SunSetter Dealers are independent businesses,We appreciate you taking the time to contact us and provide us your feedback, giving us the opportunity to learn from your experience with our product in the field.... read more
Had Sunsetter installed less than 2 years ago and spent thousands of dollars with this company. A few days ago my LED lights turned on without any one touching the remote and the awning would not retract in all the way. I called the dealer who installed awning and they wanted to charge me $250 to come out to diagnose the issue. Very frustrating Im being asked to pay for someone to diagnose the issue. I understand if the product was 5+ years old but its less than 2 years old. Wish Sunsetter would stand but their product. Righ... read more
Business response:
Hello *****,Thank you for your review. We are very sorry to hear about the difficulties you recently experienced with SunSetter Products. We certainly take your concerns seriously. We have reached out to your place of purchase, and one our associates will attempt to contact you in the next few days to follow up directly with you.You do not have to go through a dealer to service your SunSetter. It will not affect any remaining warranty. All SunSetter products are made to be serviced by their owners with assistance of a handy ... read more
The company does not honor their own warranty. I attempted to have the cloth replaced because of tearing and it was still within the 10 year warranty period, but they refused to honor their warranty policy. They claimed that the tearing was due to the design of the product, which makes no sense, because there is no clause in the warranty statement that references design flaws as an exception to the warranty.STAY AWAY FROM THIS PRODUCT!!
Business response:
Dear ***, I would be happy to review your warranty claim, however can you please confirm the address your product is registered under? I am unable to locate your account information using your name and email address.Thank you
SunSetter is a bad company and does not stand by their policy of sending a $100 referral to a customer who recommended me to them. A $4,800 order and they can't even send a measly $100 referral fee. DO NOT BUY anything from them. I purchased the awning in March of 2022 and have been chasing them down with no results. Horrible company. I will make it a mission to let everyone know on the Internet how bad of a company they are. I wouldn't even give them one star but you have to choose something....they're not worth a star!
Business response:
Hello ******, Thank you for the review. We apologize for the wait time as we were updating our payment system. We understand your frustration with the delay in receiving the $100 check and did offer to the referring customer an Accessories Package worth over $300 in addition to the referral check. Unfortunately, that offer was declined. However, we have completed our upgrade and have sent the $100 referral check as of 1/6/2022. Thank you for your patience. -Sunsetter ************* Team
First Off, we are happy with our Motorized Awning. Not with Sunsetter themselves. We purchased our Motorized Sunsetter Awning with Wind Detector on July 11, 2022 through MooreShades4Less. Sunsetter had a $1345.00 promotion consisting of a Wireless Wind Sensor, Windbreaker Panels, Awning Cover, Cleaning Kit, and a Gas Grill if you purchase by July 11, 2022. We did not get the promotion after we were told we would as well as a refund for the Wireless Wind Sensor we paid for!!! I still have a copy of the Promotion flyer.After a... read more
I ordered a Sunsetter Awning from their web site over the weekend of July 4th of this year (2022) to take advantage of a multi month payment plan. Within three days, in a conversation with customer service it was made clear to me that if you order from the web site then it is up to you to arrange for installation or to do it yourself. When I contacted the local dealer he indicated that he does not install products ordered directly from the web site and to cancel that order and order through him. I did that the same day after... read more
We bought our awning and shades through Discount Contractors in *******. DO NOT do buisness with this company. We ordered our products in May, the awning shows up in late June. They install it and when fully extended, it is less than 5 ft off the ground! We were told by the installer that he could not do anything about it. That the facia board on our house was in the way. Then they took it down and we were told that they don't make the correct brackets to raise the awning up. I told them to take it and give me a refund. Low ... read more
I purchased two 20 foot awnings. Both identical with the exception of the motor one was on the *** and one the *** The first one was treated badly in shipment the shipping tube was broken off both ends and the awning hanging out and had some damage one end. No advance notice the shipment was just dumped on the street outside my house, no one was home so we could not note any damage (I would not have accepted delivery had I been home) Also, some adapter brackets were missing. I reported the problem and the missing brackets. I... read more
On 5-24-22 I called SunSetter to order an Easy Shade for Outside of Kitchen Window to block excessive Sun. Spoke with ***** in **************** and I explained my Measurements 5 ft across. ***** insisted a 4.9 would fit JUST FINE. I received 4.6, My handyman installed and said it's NOT the right size. And the left side of Shade was unraveling. Since May 25th I have called 10 times and talked to different women who just pass the buck to the next one. ***************************** claimed to be Supervisor. To this day, 6-1-202... read more
Frequently asked questions about Sunsetter Awnings
How is Sunsetter Awnings rated?
Sunsetter Awnings has a 1.8 star rating with 142 reviews.
When is Sunsetter Awnings open?
Sunsetter Awnings is closed now. It will open tomorrow at 8:30 a.m.
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