Sunnyvale Center (301) Lab

Qian Zhang 

on Google

2 months ago

I have visited Sunnyvale lab many times, staffs there are generally skilled and knowledgeable. I was really disappointed about today’s blood draw experience. The young guy who had the blood draw today was not familiar with basic procedures. After called me in, he didn’t verify my identity. While I was sitting, he looked up at the computer nearby to confirm what color and size of tubes should be used for my tests. An experienced lady technician walked by and explained to him what color and size of tubes should be used. Howeve... read more

Melissa Lund 

on Google

3 months ago

The phlebotomy team here is always amazing. However, the last two times I've been there, when checking in there is an older Indian lady who cannot understand anything I say. I know this sounds racist, but that's not what I mean at ALL. She cannot understand my very simple name. When I went in this past week, I had an appt at 12pm. I patiently waited for 20 mins before I went up to the front desk to see what was going on. When this woman realized what I was saying, she showed me someone else's paperwork with their full name o... read more

Jas Y 

on Google

3 months ago

I recently had a concerning experience at Sutter’s Sunnyvale 301 lab. The phlebotomist, an experienced-looking male, did not appear to follow standard hygiene protocols. Before calling me in for the blood draw, he was already wearing gloves that might had been used for prior tasks. I observed him touching various objects, surfaces, including the interior of his face mask, without disinfecting his hands or changing gloves before drawing my blood. I hesitated to raise my concerns at the time, fearing it might provoke him. He s... read more