Alternaleaf

Don B 

on Google

2 months ago

Paid $29 for a same-day consult specifically so I could fill the script that day. I said this to the nurse during a 20-minute screening, and again to the doctor. Both confirmed I could take the script to any pharmacy. Went to the pharmacy. What Alternaleaf emailed me isn't a dispensable prescription — the pharmacy needs a scannable eScript token. Nobody mentioned this at any point. Support then told me "script release" takes up to three business days, and that TGA rules require the clinic to nominate a pharmacy. That isn't... read more

Rodrigo Faria 

on Google

3 months ago

Horrendous experience, especially for someone using this treatment to manage anxiety. There's no clear process, no real communication, and very little sense that anyone actually cares about the patient. It feels like a protocol-driven service rather than a healthcare one. A recent example: I booked a same-day delivery on a Friday after an appointment with their doctor, only to find out the prescription was never updated with the pharmacy. at 4:30pm that day. My order was held over the entire weekend. Their response? Not so... read more

Arash Vesali 

on Google

a month ago

I am writing to lodge a formal complaint regarding what has now become an utterly unacceptable pattern of failures in the service I have received from Alternaleaf. I have tried to be patient. That patience is now exhausted. I have been let down on four separate occasions involving my doctor, and today I experienced yet another failed appointment involving another doctor. When the call came through, I answered it, only for the call to be disconnected/hung up. After everything that has already occurred, having yet another ap... read more

Mia Patsy 

on Google

3 months ago

I used to use AlternaLeaf in 2024 and the service was great. My insomnia has returned so I’ve tried to rebook. I made 2 appointments yesterday. They send you a video link and tell you to join 10 mins early. So I did. Meanwhile, the doctors try to call, but they’re diverted because I’m in the online video call. The appointment gets cancelled. No one answers the phone. Online chat is a robot that offers zero help. Submitted a complaint. Received a call apologising, offered a free consult. Blah blah. Anyway, I got through to th... read more

Ben McCulloch 

on Google

a month ago

Extremely disappointing experience with Alternaleaf. What should be a straightforward process has repeatedly turned into a frustrating mess of prescription issues, dispensing problems, incorrect information, poor communication and customers having to chase up problems themselves. The latest issue is another example of what appears to be a failure in communication and coordination between Alternaleaf and the pharmacy. Rather than these issues being identified and resolved internally, the customer is left to spend their time... read more