Jennifier Simpson Barger on Facebook
2 years ago
07/10/2020, 04:28 AM
I WAS REFUSED CARE. Today I went to Summit Express Care to have a physical done for a form I needed to fill out. There was a question about the way they bill-\-\I asked them to try to bill through my insurance, and they refused. I decided to go ahead with the process anyway. I was called up and told that because of a previous experience I had, they refused to see me. I was shocked, because while I do remember the receptionist being rude in the past, I did not remember any major altercation. Not to mention, even if I had ever gotten frustrated, I would never have been mean or threatening in any way. I said it was shocking that they would refuse care. based on some past frustration. She said it's a private physician-owned clinic and they can see whomever they want. I asked to speak to the person making the decision and was told it was the physician who owns the clinic. Understand, I have also had good experiences there, so I'm not sure why I didn't get credit for those. Anyway, I was told she refused to see me and was told I could leave my contact information, but with no assurance that I would actually be called. The receptionist told me that it was based on a review I had written before. I cannot find any reviews I have ever written. My husband wrote one based on the same kind of deal with the refusal to even try to work with our insurance process because they think they know what will be covered, 19 months ago. I said, "I'm sorry, but since I can't even remember what the details are that would prompt me to write a bad review, that happened at least 19 months ago, it would seem that you could let by-gones be by-gones." I was told once again they could see whomever they wanted. I was not told what I had written, what the issues were, nor where I had written a negative review. As I left, I did tell the receptionist that since I was not being given the courtesy of an explanation, that I was left with no choice but to leave a bad review, and she agreed that that would be fine. I would much rather have had a conversation. As a health care professional myself, I cannot imagine not seeing someone just because they got frustrated one time in the past. Also, it seems that bad reviews would prompt one to address the issues rather than fire the patients.