Strategic Resource Company

Julia C 

on BBB

3 years ago

Horrible company! Terribly managed! Zero accountability. Will not answer questions. 

Torrie B 

on BBB

3 years ago

This insurance company has provided me and my provider misleading and ambiguous information regarding dental coverage. This coverage is the only reason I chose Aetna. Buyer beware they tell you one thing than they do not cover services even though they confirm coverage of basic dental care with both you and the provider. Had Aetna been truthful and transparent regarding what they are now saying is "their mistake " I would have not gone for this dental care at all or chosen a different provider. Medicare should pull this comp... read more

Julie B 

on BBB

3 years ago

I think that Aetna is the worst carrier! Not only have they outsourced all of their calls; they are now outsourcing the claims processing. It is a nightmare for both the provider and the member to get any results when Aetna is constantly underpaying or denying claims. I would not even give them 1 star but I apparently have to in order to file a review. 

M K 

on BBB

3 years ago

I got a breast ultrasound on March 12, 2021, and August 31, 2021. I live in ** and the state law indicates that I should not be billed for this. Sections C.17B:26-2.1e and C.17B:27-46 of the ** law (PL 2013 Chapter 196) state that individual and group health insurance policies are required to cover expenses incurred for an ultrasound evaluation, a magnetic resonance imaging scan, a three-dimensional mammography, or other additional testing of an entire breast or breasts for women with extremely dense breast tissue, if the ma... read more

PJ J 

on BBB

3 years ago

AETNA made a mistake on my account by sending me a check that should not have been sent. Over the past few months, I have been trying to resolve this issue. Unfortunately, the treatment I have received has been less than professional. In particular, this morning on October 22, I was given an extremely rude treatment by one of your representatives. Her name was Shawna J. Not only did I have to put up with the mistake you made on my account, I had to tolerate the unprofessional treatment from your customer service department. ... read more

Kelsey E 

on BBB

3 years ago

Absolutely the worst insurance company I have ever had. They are deceptive, more so than most insurance companies, and are terrible to work with. On multiple occasions I have found providers THROUGH THEM - clearly labeled as IN NETWORK and found out after the fact that apparently they're not. I've taken video and pictures of their website showing these providers marked as in network and they do nothing to help or correct the issue. How they can even get away with this kind of blatant deception, I cannot understand. Do not tr... read more

Ashley K. 

on BBB

3 years ago

Billing mistakes costing our family thousands, poor customer service, horrible wait times and availability, and general indifference regardless of who we talk too. Opposite of being valued. We have recently had our second baby. Unfortunately, Aetna has made another billing mistake that will end up costing our family thousands of dollars. A very similar mistake had cost us $3,400 out of pocket when we had our first baby 2 years ago. The core issue is that they bill delivery, care, and other appointments incorrectly or to the ... read more

Holly-Marie S. 

on BBB

3 years ago

I am a mental health provider and have made complaints to my Insurance Commissioner as well as the US Department of Labor (self-funded insurance programs) about Aetna. They have been erratic in payment and I have 9 unpaid and denied claims that date back to May of this year. The most frequent reason given for the denials is that I am not an in network provider with Aetna. However, I do have a contract. I have made many phone calls and spent numerous administrative hours trying to resolve this situation. The customer service ... read more

Kathrine W. 

on BBB

3 years ago

Aetna is the worst health insurance I have ever had! Rude incompetent and can care less about customer service or health care!