Strategic Resource Company

Fariborz S 

on BBB

3 years ago

My friend had the same surgery with other insurance company his co-pay was $50 the same surgery for me with Aetna was $580 co-pay It’s a rip off 

Imogene R 

on BBB

3 years ago

Aetna Medicare plan is a rip off. They take advantage of the elderly. My mother inform Aetna prior to the open enrollment that she would be going with another carrier at renewal. Aetna continue to re-enroll her and basically told her she could not change carriers at renewal. After talking with another repo what we thought there was resolution and was told a cancellation letter would be sent. However, AETNA consistent sent explanation of benefits and monthly bill estimates after talking with multiple customer service reps inf... read more

Cody H 

on BBB

3 years ago

If ZERO was an option or negative points I would give them a big fat 0. Just switched over to Aetna cause of a job. Went through their process to get my medication. 2 weeks later I get a letter in the mail saying they are denying my request for medication, because I didn't get this Autoimmune diseases after my 18th birthday. If anyone knows autoimmune diseases you don't have a choice when they decide to make themselves present. Every time I call I get passed around. The urgent appeal process only gives you an option to leave... read more

Stephan B. 

on BBB

3 years ago

I work for a billing company that provides billing services for medical providers. I have been at this job/billing for over 6 years. My company bills out services to all the major Insurance carriers - Aetna, Aetna ****** ******* ***** ********* ********* ******* Medicare, Cigna, Humana and many other health insurance companies. Aetna Inc. (Aetna Healthcare) has the most incompetent support staff of all the other Insurance companies’ hands down. I have often thought that some of the dumb stuff I hear from Aetna representative... read more

Kathy 

on BBB

3 years ago

I went to have a COVID TEST done and wasn't able to. The reason why is because I had a virtual visit. Since the visit was virtual doctor had the order the test up to the insurance company for the next day, instead of same day. Why can't the test be order for the same day? This is ridiculous if I am showing symptoms the doctor should be allowed to run the test... technically I can get the test done same day, but I would have had to pay out of pocket and then hope that Aenta reimburse me... which never goes well. I pay good mo... read more

Lori B 

on BBB

3 years ago

Is 0 stars an option? This is the worst experience I've ever had with an insurance provider. I'm convinced they are running a scam. I mailed in my claims and got a letter that I was missing information on them. I added the information, even though my previous insurance provider never needed it and my provider never before had to provide it and remailed all the claims. After 4 weeks of no information, I held for 45 minutes to talk to a customer service representative who told me one non-sensical reason my claims weren't appro... read more

Cameron K. 

on BBB

3 years ago

Aetna is a prime example of what is wrong with our healthcare system in this country. I was denied coverage for back surgery that was absolutely necessary less than one business day before the scheduled surgery. Due to covid restrictions on hospitals I had to schedule this surgery almost 3 months in advance. Aetna attempted to deny my claim initially one week prior, claiming that I haven’t been to a pain specialist or received injections. That was easily disputed seeing as I’ve been seeing a pain specialist for close to 5 ye... read more

in pain 

on BBB

3 years ago

I am a senior inflicted with disabling sciatic pain in my right leg. My specialist doctor did a spinal injection to relieve the pain, but it did not help. He requested that I get an MRI with contrast to rule out a spinal tumor. Aetna refused to give authorization for this procedure even after my Doctor spent an hour on the phone explaining why this was necessary and after I made multiple calls to Aetna and had all my medical records faxed to the phone number they provided. I have given up trying to deal with them and I have ... read more

amber j 

on BBB

3 years ago

I am nearly 80 yrs old, I needed to cancel a Medicare Part D Policy as the pharmacy they are linked with is too far away. I have spent a good part of nearly 3 days on the phone, I was disconnected, sent to the wrong department, given the wrong phone number, could not understand people's accents. I still have not been able to cancel the policy. I called my insurance agent and he experienced the same thing. What am I to do as I can't change policies unless SILVER SCRIPT a subsidiary of AETNA disenrolls me and they are refusing... read more