Strategic Resource Company

Victoria C 

on BBB

2 years ago

Aetna Or really *** Health, who recently bought Aetna in 2019. Did not see the announcement that you will now be penalizing members ( WOMEN ) who are using local pharmacies for their scripts ( BIRTH CONTROL ) . Is this part of your plan ? " At Aetna, a *** Health business, we are building a healthier world by making healthcare easy, affordable and all about you. " This is not easy nor AFFORDABLE for most women. We trust our local pharmacists to protect and defend our health along with our providers. For you to penalize women... read more

Brandy H. 

on BBB

2 years ago

Previously I paid nothing out-of-pocket using **** (besides co-pays) and now with Aetna my out-of-pocket is in the thousands, plus my co-pays have almost doubled, and my prescriptions that were previously no more than $5 each are now $45 each. They deny every single claim. Their website shows certain providers as covered but after you go to them they aren’t covered. They don’t cover ANY medical equipment that you have to get from a medical company that was ordered by a doctor. The premium is relatively the SAME COST as *****... read more

Ronald T 

on BBB

2 years ago

Aetna is THE worst health insurance company I have ever dealt with,do not recommend them for anything 

Jacque C 

on BBB

2 years ago

I will not be renewing my policy with Aetna. I do not want to give them even one star. Their lack of communication and customer service is unacceptable. I have never been treated so disrespectfully before by a company. If you want to be treated like complete garbage, this is the company for you. 

Daniel M 

on BBB

2 years ago

Switched to Aetna on 1 October 2022 from Medicare/Medicaid plans. Reason for switch: Aetna offered vision and dental coverage.... Turns out there are NO dentists in Central ******* that accept Aetna dental coverage and are accepting new patients. BIG mistake switching to Aetna. 

Jon W. 

on BBB

2 years ago

I have had health insurance on a group policy with Aetna for some time, I have no complaints with the base company. Bu they have an associated company called "******** that is a branch with Aetna and **** *******is to put it mildly...a total fraud. I refinanced my home and was contacted by one of their sales reps (which incidentally do NOT work for the main company), the sales rep named R*** G**** is a total fraud. First he put together a policy and asked me to sign it, which I did, then when the print copy came back it was ... read more

Ann B 

on BBB

2 years ago

Aetna HMO Medicare advantage plan is terrible! They had an outdated address for my surgeon (who was listed on Aetna’s in-network list) and the claims were denied because physician was “out of network”. Both the surgeon’s office and myself tried alerting Aetna by phone and email of the wrong office address but still no action has been taken by Aetna. The office visits were September & October and this is now December. When I call, I get customer service who tells me that it is out of his control to change the doctor’s address... read more

Dianne L 

on BBB

2 years ago

I hate giving them ONE star as that is WAY too many. They HAVE to be trained to only Deny claims. FIRST by saying anything you mail to them "they don't receive" Then if you fax something to them they automatically deny claiming it is missing information - information that is FRONT AND CENTER on what is faxed to them. Then they drag out payment if there is any and what they send in supporting documents makes no sense even to an insurance agent. How about sending a check, out to you for a pharmacy you've never set foot in or c... read more

Rhonda P 

on BBB

2 years ago

Horrible phone customer service not able to answer requests of “Innetwork.”Offers MRI $0 if done IN primary care office ONLY(not possible). Told me to use 2 different outofnetwork facilities. Could not find local facilities. Tried to send me hour away out of network to 4 different places. Spent hours calling with no problem solved.