Strategic Resource Company

Natalie M 

on BBB

2 years ago

Aetnas customer service had gone down the drain sadly. I saw the change right when CVS bought them out. I’ve called multiple times about a bill I’m being charged for and was told by one of their employees they would call to handle this which they never did. Super visit was suppose to call me same day which they also never did. I called corporate and was left on hold for over 20 minutes. They never checked on me or called me back. Aetna is a complete disappointment/ circus of a company. Don’t waste your time with these clowns... read more

Virginius B 

on BBB

2 years ago

Aetna is the worst insurance company I have ever had. Don’t choose Aetna if you have any other options! They want to change my chemo therapy to just save money and risk my life. 

John J 

on BBB

2 years ago

Worst Insurance Ever! Multiple denials and denied appeals. Absolutely worthless and dangerous doctors in network. Run for your life from this company. I was shocked. 

Hannah C 

on BBB

2 years ago

Aetna falsely advertises free preventive care. Please, pay attention to Aetna's billing summary! Last year, my husband had a routine checkup and routine lab tests by his PCP's recommendation. Later, he received a $114 bill from the laboratory and we discovered that Aetna treated these tests as diagnostic tests. We appealed twice to Aetna about this. However, they responded that it is considered a diagnostic test because my husband didn't finish his blood tests within 7 days after PCP was ordered. Since we didn't receive any ... read more

Mimi B 

on BBB

3 years ago

The worst. Every single claim is processed wrong. If you call it’s 45 plus minutes with no resolution because the reps don’t have your plan information. If you write they will send you a form letter saying they determined they were correct. This company should not be in business. 

Robert M 

on BBB

3 years ago

The WORST health insurance company out there!!! Too bad you aren't able to submit zero or negative stars. They acknowledge that they made a serious mistake, but only respond with "we're reviewing" or "looking into it". My deductible and out of pocket maximums were met, but they didn't pay any subsequent claims. STAY AWAY!! 

Thomas M 

on BBB

3 years ago

So much for going to an in network dentist. They covered less than half the cost of the appointment. I understand they’re going to remove the cost of the deductible from a refund for a claim. However, customer service sucks. Aetna is a scam. Only reason I’m with them is it’s an employer plan. Otherwise I’d 100% use a different carrier. Super unsatisfied. 

Candy K 

on BBB

3 years ago

BEWARE-Does not do what they say! Moved to a rural area and after doing some research it seemed Aetna was widely accepted here. While discussing plan options, I was told one of my anti-depressants would not be covered (require preauthorization) and I would no longer be able to see my out of state Psychiatrist. These were deal breakers for me but as we were ending our call and saying good-bye, all of a sudden (as if someone was listening and gave it to her) the agent texted me a "Temporary out-of-network physician waiver" for... read more

Dan K 

on BBB

3 years ago

TERRIBLE insurance. Won't approve anything. Cares more about their money than people. Doesn't care about your health or what you need.