Strategic Resource Company

Jan W 

on BBB

2 years ago

Aetna is TOXIC - stay away from them. They will deny your claims, pay some claims then reverse it so you owe even more. Even though my employer is covering me with this insurance, it is STILL NOT WORTH IT. where do we turn? I have never had such horrible experiences with them. My dental is also through them and it has been a year that they keep denying a claim on saying that the dentist is not providing what they need to process the claim when I know for a FACT as I have been working with the insurance staff at that dentist ... read more

Rebecca P 

on BBB

2 years ago

I truly believe I have pancreatic cancer. My grandfather died from this cancer. I have increasing alarming and persistent symptoms that indicate I need a Pet/CT scan to diagnose. These have all come up in the last six months. Before this, I had not been to a doctor for over 15 years. I am always healthy! The scan is not covered, yet today, I got a call from Aetna, wanting to schedule my in-home health/wellness visit, bragging about the care I would receive. That is someone's salary, gas, and paperwork... are you telling me t... read more

Faith E 

on BBB

2 years ago

If I could give Aetna 0 stars I would. This is by far the WORST insurance that you could have. This insurance covers absolutely nothing. My delivery cost 60,000 and Aetna covered barely anything. Leaving me with an insane bill. Customer service is a joke and there is a huge language barrier and lack of benefit knowledge by their agents. In one day I had to speak to 4 agents to get correct information. If you do not hit your insane deductible, it restarts in December and nothing you payed for counts towards it. Save yourself ... read more

Laura M 

on BBB

2 years ago

If I could leave no stars I would. Every claim I have submitted has been handled incorrectly requiring multiple follow ups and back and for them to resolve. They make it so hard to have anything covered - it feels like they are intentionally making it hard in the hopes that people don't notice or are too lazy or just defeated to follow-up. Their online claims tool is terrible, you can't see submitted claims listed, only processed claims, so you never know what is going on and can't confirm previous claims submitted. Their su... read more

Charles L 

on BBB

2 years ago

My 18 yr old son has had chronic back pain most of his life - he has done everything that Aetna Insurance company required of him - Physical Therapy, Nerve ablation, Steroid shots, Spinal injections and nothing has relieved his pain. Over the past several years the problems have worsened to include nerve pain, weakness in both his upper and lower extremities, he now has a cane he uses but still can only stand or walk for no more than 30 mins. His back specialist advised he would need back surgery to remedy the excruciating p... read more

corinne c 

on BBB

2 years ago

By far the WORST customer service I've ever experienced. I won't waste time with details but I will say that I called them about 10 times over the course of a month (after I newly signed up) to get problems fixed with my online profile and each time I was either given the wrong information, transferred from someone who "didn't handle it" to someone else who "didn't handle it", I was told someone would follow up on certain things and then never did, I often got people who spoke broken English and I could tell they were lookin... read more

ivan m 

on BBB

2 years ago

Terrible coverage. Between my company and I we are paying $25,000 a year. Still have a $6,500 deductible....and almost nothing is covered until $6,500. Literally useless. 

Brien S 

on BBB

2 years ago

Like others, got a bill from doctor for uncovered expenses regarding a 16yr old's yearly physical. I can't log in to the website because it never f'ing works for me. That "ticket" could take 7-10 for the to solve - this time. It'll be another 10-14 just to get me the EOB so I can see what they didn't cover and why. Pharmacy card is basically an exercise in seeing how high Aetna can get your stress level. One script, fill it monthly for $10, but for the 90-day supply Aetna doesn't cover it. Another drug has to be 90-days or t... read more

James H 

on BBB

2 years ago

Misleading/fraudulent misrepresentation of policy coverage by their so-called "registered salesmen". Said the Medicare Advantage supplemental dental plan would cover implants. It does not. Still charged me $240 in premiums until I cancelled. Complained, no response. Criminal.