Strategic Resource Company

THAO D 

on BBB

2 years ago

I love how they keep using coordination of benefits to refuse to pay the bills while continuing to collect our premiums. We submitted this a thousand times over and over yet somehow they are still confused when you have multiple insurance coverage. They will approve one bill on the same date but refuse another bill also on the exact date and then ask for coordination of benefits. Stay clear away from them. I will reach out to my HR and submit the same concerns. 

Marise H 

on BBB

2 years ago

Aetna's Customer Service is virtually non-existent. After being approved for a recent surgery, I have received nothing but incorrect and/or conflicting information from their staff. Outsourcing Customer Service to the ************while cost-effect for Aetna, does not provide service to their customers. Agents and Supervisors do not call back, despite their promises to do so to help resolve cases. I am being bombarded with bills that should have been part of the coverage for this procedure. All that this requires is a simple ... read more

Ronda L 

on BBB

2 years ago

Aetna is a scam! I needed cataract surgery and spoke with Member Services many times before the surgeries were performed, to ensure I was going to correct doctor and that my bill would be paid. Aetna advised me that I would only be responsible for $275. per eye for deductible. My doctor was in network and had surgeries pre-certified. After cataract surgery Aetna paid a small sum to the doctor, who subsequently sent me a bill for almost $400.00. After calling Aetna's member services many times and spending literally hours on ... read more

Mia K 

on BBB

2 years ago

The absolute worst company to deal with is an understatement. I have Aetna PPO provided to me for free through my school and from the very beginning, it has been a nightmare. I was never sent an insurance card and had to request one, never sent any notification whatsoever of my enrollment period which caused a lot of issues with what used to be my primary insurance and is now my secondary. The portal for both web and mobile is horrendous. I have my password saved into my computer meaning I don't even have to enter it, it jus... read more

Rene N 

on BBB

2 years ago

Absolutely the worst insurance I've had. I say that after a variety of Health care experiences that came after living in 4 States and having a variety of PPO POS and HMOs. Now they want to pre-authorize my regular RX before they apply my co-pay to the already ridiculous $3K deductibles. Denying anything that isn't part of Obama care well care reimbursable... second guessing primary physicians at every turn and making it impossible to get reimbursed for out of pocket expenses. 

Chelsey A 

on BBB

2 years ago

This is my dad's current insurance and we've had nothing but trouble from this insurance since I turned 26. They have given us false information about when my coverage ends, which they can't because their employees and system are not even updated on my case. They say one thing and then say something else. They told us my coverage ended in December and promised to reprocess all my claims now they are wiggling their way out if it by changing the date back to my birthday last year. They won't even pay the hospital occurence tha... read more

Kate P 

on BBB

2 years ago

They are the WORST insurance company I have ever dealt with. They don't pay out claims, they find every loophole possible... ***** them. 

Don J 

on BBB

2 years ago

Aetna is one of the worst insurance companies I have ever dealt with we signed up with Aetna because my dentist was on their PPO I'm be known to us they switched us off onto another Insurance Company which our dentist was not in their PPO so therefore they would only pay a percentage of what they allow which is which is about half of what my dentist charged they won't pay a percentage of that so I would never advise anyone to chose Aetna as an insurance company because they are deceptive my name is *** ***** hey this is my r... read more

David T 

on BBB

2 years ago

AETNA Is a scam. I was told an out-of-network recurring payment was approved multiple times over the phone and that I should receive the compensation within two weeks, which led me to continue the treatment over several months. The claim was repeatedly canceled with no explanation. I called today, I was asked to hold, and I was eventually forwarded to a closed department. Had I known this treatment wasn't covered in December when I could choose different insurance, I would not have picked AETNA. AETNA misled me. And will pot... read more