Strategic Resource Company

Michelle W 

on BBB

2 years ago

The monopoly that they have with *** ******** should be illegal. They are disallowing a medication that I have been on for 20 years that has been effective and reliable. I have now had 3 appeals with no success and I have only a few days of medication left. There is no rush on their part to assist at all. Just more phone calls and requests to my doctor for information that they have already been given. I keep wondering what are we paying for with Aetna? Whatever it is, it's not worth it, 

Rubena S 

on BBB

2 years ago

I wouldn't even give them a star. Horrible experience. Aetna says "when available you can get a ride" they told me short notice trip ride goes only on "availability" except no agents representative has ever told me that before. She said rides aren't available today so I asked have rides been given today. She wouldn't answer my question and stated " I can't force them to give you a ride" She said it multiple of times with a disgusting careless attitude. They don't follow there own issues. Then she wouldn't give it to the supe... read more

Chris W 

on BBB

2 years ago

This company should get ZERO stars. They let ****** **** ** ********* ******** ** ********** ** rip off their customers. That's why I dropped Aetna and will never ever in life get them as an insurance company again. I hope it was worth it when you go out business and all y'all lose your jobs. Then it will be "YOUR" problem like you told me. Have fun in the unemployment lines. 

Alexander M 

on BBB

2 years ago

The Aetna CVS Health System assigned me a PCP who DOES NOT ACCEPT this health insurance. This was my first red flag, but I chose to be optimistic. Since this was my first time with this insurance company I ventured out a began looking for a PCP through their website. 5 hours later I am now on the phone with a representative from Aetna. It’s been about 29 minutes and as he is going down the list he keeps saying, ‘nope they don’t take you either’… and so on and so forth. This “Health Insurance” Company is not only a joke, but ... read more

Sherryl B 

on BBB

2 years ago

- 0 - ZERO STARS.: Aetna should not be in business. They are negligent and fraudulent. They deny or won’t approve most claims. Example- Brain tumor surgery. They are taking months denying appeal after appeal stating surgery is “experimental and investigational” and “not medically necessary”. Even after a peer to peer review with the neurosurgeon. This is their way of getting out of paying their insured policyholders life saving surgery. Yet my tumor grows and every day is possibly a day closer to my demise at the hands of my... read more

Je P 

on BBB

2 years ago

Awful! Their customer service is the worst. The customer service is farmed out to the ***********and they do not understand what they are doing. It seems as though they are reading from a manual. They talk fast and if I ask a question they have to way to critically understand a problem. You get passed on or put on hold if they do not understand your question or do not want to continue. I have also been trying to get my EFT through since November but since there are so many channels, I cannot find anyone onshore (American) to... read more

Gary D 

on BBB

2 years ago

Aetna Insurance part D is bad. Prescription coverage is terrible. I have BPH, had the prostate biopsy, was prescribed an FDA approved medication for which there is a generic version, it works well for me. The pharmacy said Aetna won’t cover it. I bought it with a coupon for $18 for ninety days supply. Won an appeal with help from urologist, they still won’t pay for it. Going to cancel Aetna. 

Jessica H 

on BBB

2 years ago

This the worst possible insurance company you can imagine. They cover NOTHING, the website doesn't provide you EOBs and the representatives are liars- they'll just hang up on you. I have spent hours of my life on the phone with them for them to tell me that they were going to take care of something and then nothing is done. I have been outright lied to so many times and I am out thousands- do NOT trust this company! 

Ron S 

on BBB

2 years ago

Aetna should be stopped from selling any type of Medicare plans!!!!! I have been fighting with them for 24 months. They bought a company named Silver Scripts. I had Silver Scripts plus Medicare part D for 2 years prior and they paid benefits properly on my prescriptions. Once Aetna took over in Jan of 2021 I have had nothing but issues with my claims not being paid properly!!!! The bad part is that CMS part of Medicare gives them the permission to sell Medicare Plans but then CMS fails to hold the private companies accountab... read more