Stonebridge of Arlington Heights Apartments

Patti W 

on BBB

3 years ago

Lived in *********************** in ********* for last 3 yrs. Office staff are unable to perform basic customer service and any complaints posted are only answered by these same staff members. The only good reviews come from new residents because the staff benefits$ from new rentals. 

Tiffani S. 

on BBB

3 years ago

The Connor Group is Partnered with Resident Bill Pay Services. Since I couldn't find a physical address for Resident Bill Pay- soI will lump them together, since both are horrible businesses. The Connor Group For starters, The Connor Group was the real estate company I specifically avoided when looking for apartments about 8yrs ago. They have a forced Utility payment for all their apartment complexes that doesn't allow you to choose your cable/internet provider, or whether you even want internet/cable access or not. E... read more

Taylor L 

on BBB

3 years ago

Currently waiting on their lawyer to review my case. I'm having to jump through hoops to get money that we wrongfully taken from me. I experienced the following. - Charged me Rent after move out and refunded me less than half. - Violated my lease agreement by charging me with the cable package I never signed for. - Refused to provide proof of charges when I moved out. I just want the money I'm owed. I shouldnt have to fight this hard, AFTER move out. 

Yvie M 

on BBB

3 years ago

1 Star- If it was possible to give none, I would leave 0. Now, I never post about companies or businesses. Ever. However, the Connor Group/*********** is that horrible. I was a near perfect renter, paid rent 2 weeks in advance every month, never complained regardless of what was going on, never had any issues with them or my neighboring tenants. I initially had no issues until The Connor Group took over and management changed. It first started with an issue I had with my toilet. I don't know if it was simply clogged or w... read more

John G 

on BBB

3 years ago

After a 4.5 month temporary relocation, we moved out of the ******** ** ******** on August 15th, 2021. Still waiting for our move-out balance and deposit. Multiple conversations and a visit with ***** ******** at the ******** have provided a lot of false promises of "the check is in the mail". If our customer service operated the same way, we'd soon be out of customers! **** ******, ********** *** **** 

Maggie D 

on BBB

3 years ago

I moved out a few months ago and I would never recommend living at this apartment complex in Cincinnati, OH. I moved here on the recommendation of a friend and regretted it from the day I moved in and have counted down the days until I moved out. While I lived in an "upgraded" apartment that in appearance looked great the work was cheap and done without attention to detail. The cabinets/drawers are simply painted over and not upgraded. The walls were quickly painted over with hair now painted into the walls. The doors/window... read more

Marie M 

on BBB

3 years ago

****************** required $405 dollars the day I viewed their apartments... this was an application fee along with an "admin" fee....🤷‍♀ï�� But... What eves... I went ahead and paid it only to be told I was turned down (even with a 751 credit score) I was also told I would be reimbursed the admin fee of $349 in the contract if in the event I was turned down... it's been 2 weeks and still haven't received the money back nor yet to receive a call with an explanation as to why I haven't been reimbursed. I would ha... read more

Alex H 

on BBB

3 years ago

Sneaky, lying fake review manufacturing, giant conflict of interest. The Connor group is like a slum lord corporation. (Coming from ******************) 

J Z 

on BBB

3 years ago

The Connor Group took over our building nearly three months ago and since then has let the place completely fall apart. What once was a nice community is now littered with trash and full of massive safety issues. For instance, the garage doors to the building haven't been closed in MONTHS, meaning anyone from the street could walk into our package room and even into the hallways woth direct access to our units! Despite multiple emails, management has done nothing to fix the issue. There are packages opened and missing consta... read more