Sterling Forest

John S 

on BBB

5 years ago

I went to Kay Jewelers in Vernon Hills, IL on 03/28/2019 around 630pm. There was an elderly man (upper 60s) and a younger lady (mid-20ish looking). I arrived to pick up my fiance's engagement ring that had returned from being repaired and my own wedding band that had been delivered from a separate online purchase. (As a side note, we sent my fiance's engagement ring to be resized and it was returned three weeks later without even being resized at all, the people at the desk confirmed that there was no change in the sizing , ... read more

Chasity T 

on BBB

5 years ago

Wish I could give ZERO stars but I can't. I will never visit this store or any Jared's store in the future. I was looking online for a custom ring to purchase for a member of my family but I wasn't able to add the features that I needed online so I went to the Jared's store in West Madison for assistance. When I arrived at the store, I wasn't properly greeted and the "sales person" proceeded to ask me what could he help me with. I informed him that I saw a custom ring online and I'd like to know about getting it personalized... read more

JK 

on BBB

5 years ago

So here is the story. He proposed to me while I was 8 months pregnant. Yes, we did it a little backwards. We moved in together because we were completely inseparable. We were so in love and just didn't care about anything else and then I got pregnant. I knew I wanted to marry him on our first date. We were not in any rush, but sometimes love just takes control. Anyway, I told him I did not want to get married because I was pregnant. I wanted him to ask me when he felt it was the right moment. So 8 months into my pregnancy he... read more

Jennifer S 

on BBB

5 years ago

TAKE NOTE: THE RING I AM TALKING ABOUT IS STILL BEING SOLD AND STILL IN THE CASE AT THE CHARLOTTESVILLE STORE. When i asked if they were still going to sell it they told me they "Have no control over that." Jared The Galleria Of Jewelry in Charlottesville, sold me a defective ring. The prongs broke multiple times in a couple weeks of owning it. I then paid to upgrade the ring to the same ring in platinum because they said that would make it stronger. It lasted less than 3 months and broke again. They "fixed" it by adding a n... read more

Faith R 

on BBB

5 years ago

Reported to Credit Bureau that payments had not been received.. when they (Kay's jewelry) mistakenly paid another account with the money I paid them twice! I ask them to correct that with the credit Bureau they said they can not. After 2 months of them paying on another account instead of my account they then sent it too the credit Bureau. I would not recommend getting a credit card with Kay's. They are not responsible or they dont pay attention which can cause a lot of unnecessary issue and problem. 

William B 

on BBB

5 years ago

I purchased a Christmas gift for my wife that she did not like. I tried to return. I paid cash. Kay Jewelers would not give me my cash back. They were rude and condescending at the Burlington, NJ store. I had to call everyday to see if their store would make enough cash sales to give me my cash back. This took months. Also, I tried removing my address from their system because I no longer want to receive any mail from them. They will not remove my address. I even called their corporate office and the woman hung up on me. 

Tommie B 

on BBB

5 years ago

Concerned Buyer, I walked in your Loop location to purchase an engagement ring on 12/20/18 and that is when i purchased the ring from the store from hell. First I called your financing department to get pre-qualified and she quotes me for a price of $1200. That wasnt a problem because i figured that was fair. As im in the store i inform your manager at the time of this and she reran my information and said i was now approved for $3900. We then picked out a ring and i inform her i wanted to propose on Christmas and she said i... read more

Edward M 

on BBB

5 years ago

Bought my wife a necklace for Valentine's day. When she took it out of the box it broke. Didn't pull on it, it just fell apart. I took it back and wasn't offered an exchange only would repair it. 

Ashley 

on BBB

5 years ago

Boyfriend purchased jewelry for Valentine's day cash. Went to return because it was not my style. Handed the employee the receipt and gift, she responded unfortunately we do not have cash in our drawer for return. Told me too call before I'm trying to make a cash return. When calling the corporate office they told me "it is NOT anywhere on our paperwork that we may not have the cash to return" therefore they believe they can send you to another store or send you a check in 7-10 days. EXTREMELY UNSATISFIED!