Sterling Forest

Brandt G 

on BBB

8 years ago

THis store had been servicing my ring, with protection plan included, for years. After my last visit they said it was time for me to renew my plan, but upon picking my ring up from them weeks later they said they could not find my old plan in their system nor would they create a new protection plan. I have filed a BBB complaint with their headquarters location ‘Signet’ in Akron to get their corporate folks involved since their local store has been abysmal in fixing their error 

Wendy T. 

on BBB

8 years ago

I purchased a wedding ring from Kay Jewelers in Asheboro, NC in the month of Feb. 2017. I have had to take it back for repairs 2x for the same reason. The last time was the beginning of Dec. and I've been given 3 different promise dates BECAUSE I've called them and I still don't have the ring. NOT ONE TIME has anyone from the store called me to tell me about the delays as I've had to call them every single time to find out if my ring in there. I will NEVER buy anything from Kay Jewelers again b/c of their lack of fixing my r... read more

Vickie J. 

on BBB

8 years ago

For any jewelry shopper, let me warn you to not shop @ this over-priced, lying and thieve stealing Company. 3 different people told me 3 different things and yet i still haven't gotten credit to my G.C. or refunded my money. Why must a customer jump through hoops to get a credit for merchandise you don't have. First of all, I never got correspondence that the order was cancelled. Upon calling, no one knew why. I then couldn't get the refund i was told i could get by CC @ the store. Next, I had to bring in the purchaser credi... read more

Shakia N. 

on BBB

8 years ago

On December 27, 2017 at around 545 pm, I entered Kay Jewelers East Point Mall location store. I patiently waited in a somewhat long line to pick up an online order. Upon approaching the register I was told by an older white male associate that he would be with me in a second. He then proceeded to walk around the store in search to find something assumedly more important. After a few seconds passed of doing nothing the associate walked over to an older white woman and ask "Do you need help with anything" the lady replied "No,... read more

Mark D 

on BBB

8 years ago

On December 1st I brought my wife’s ring in for a cleaning. They quickly cleaned it and informed me that I may want to have one of the center prongs tightened. The side diamonds looked great. I advised that I’d need to check with the wife, as I was instructed not to let her ring out of my sight (she’s a bit protective of it). I was quoted a repair cost of $49 and change, not bad at all. In the meantime, I inquired about having the battery on my Movado Fiero replaced. They told me they’d need to send the watch out for repair ... read more

Zach W. 

on BBB

8 years ago

I bought my fiancé a necklace from the Lancaster, PA Jared last Christmas that she lost at work. I decided to get her another one since it held a lot of sentimental value to her. The store didn’t have it anymore so they had to have it shipped from another store that does, and they told me that it would be in later in the week. No big deal, but Jared is having a 10% off sale that ends the day of this review. The representative I talked to over the phone laughs, then proceeds to scoff and tell me she “isn’t sure” the manager w... read more

Holly 

on BBB

8 years ago

My fiance took me to Kay Jewelers in Bartonsville PA for me to pick out my engagement ring (I'm 50 and this is a 2nd marriage), we did pick one out and ordered one, but it wasn't one that I was 100% on board with. While checking out we were told that there was another Kay in the next town over (Crossings Premium Outlets in Tannersville PA) that had a larger selection. We decided to drive over and check it out. As soon as we walked in the door it was like walking into a car dealer -- pounced on by numerous people, but there w... read more

Audrey W. 

on BBB

8 years ago

This is the email I have sent to Kay Jewelers on line customer care. A while back I had gone into the store in the Joliet Mall to get a 15 inch pearl necklace restrung. The string on it had broken while I was attending a wedding. The male clerk who waited on me said they would have to get a quote on it and let me know. Now I do know that most places charge $2/3 per inch to restring, plus the necklace has pearls of all the same size. The same male clerk called me and said it was going to cost $80 some dollars to have it restr... read more

Kristin S. 

on BBB

8 years ago

3 years ago my husband purchased me a promise ring(sterling silver) that turned into an engagement ring. From there we bought a jacket (white gold) to match the ring for our wedding. The customer service at Jareds was never great but we loved their coverage plan for the rings. After purchasing the jacket they told us we should have them soldered together. Within 2 weeks my promise ring started to tarnish and it has been an ongoing battle for over a year. At first they tried to blame me for why it was tarnishing, and then fin... read more