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Sterling Forest
- Jewelry
- New York, NY
About this business
Location details
1220 Broadway, Ste 806, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After an accident less than 2 years ago, my engagement, wedding and 25th Ann. rings had to be cut off of my finger. We paid Kay's Jewelers over 1,000.00 to repair my rings. My engagement ring has bent and one of the diamonds fell out. Kay's stated that there is only a 30 day guarantee on their work! I work on a computer all day and they claim that there was blunt force to make it bend (after Corporate Customer Service decided to look at) ... wouldn't I have an injury? No help. After reviewing all of the complaints from just ... read more
bad store , they will tell you anything to make a sale. don't trust a special order unless you have at lease 6 months to a year of time before you need the item. the stores salesmen and women a liars and lazy. they will make up and answer to your question. to get you to shut up and go away, they lied to me multiple times then refused me a refund. store manager is rude and unprofessional, and useless for customer service and customer satisfaction. I've filed a claim against the store because they refused me a refund of almost... read more
If I were allowed to give 0 stars, I absolutely would. This store is terrible - GeriLynn and Leo being key contributors of the problem. Although, after being exposed to their lack of training and professionalism, I wouldn’t trust anyone in this store with a trusted purchase such as jewelry for a loved one or something of significant value. The previous reviews are absolutely true in that they attempt to sign customers up for credit cards without their knowledge, essentially committing fraud. Everyone should be well aware tha... read more
Complaint Details Unprofessional, rude,and beyond comprehension the lack of help In multiple areas of company online, phone and in store I am so upset. This started on January 2017 after visiting Kay jewelers at the springfield,Ohio location.My husband and myself purchased a bridal set it was sent in for sizing , i received it back two weeks later and of course not the correct size. I was getting married the following week i had to settle for a ring guard till i returned home . They sent my ring back 2 weeks later wrong size... read more
My Fiancé purchased my engagement ring in April and I was elated, however upon further inspection of my ring, we noticed there were scratches so I went in to this same location where he purchased for an exchange. They completed the exchange and I was so happy. We then received an email saying there was a sale so I called and spoke with Arty and explained the recent purchase to see if yhe sale could be applied which he said yes. I came in and was humiliated and mistreated by the staff after being told there was nothing that c... read more
I would like to tell you about two of your salespersons who made a terrific impact on my life. My mother recently passed away, and before she did, she gave me her diamond and sapphire ring that my father had given her on their first wedding anniversary. I love this ring and have worn it every single day since. A short while ago, the band on the ring broke and I was heartbroken. I went into Kay Jewelers in Hopksinville, Kentucky on 30MAY18. I asked the two associates there, *****and *******, if there was any possibility that ... read more
This is the worst jewelry store I’ve ever been to. The person I’ve been mainly working with is Gary. He is such a slacker on getting mistakes resolved. He doesn’t care about anyone’s time but his. He has so many excuses of why he can’t do his job other than when it comes to being a salesman, then he’s right on top of it. Everyone else at the store doesn’t seem to ever know what is fully going on and they have me and my wife repeat ourselves and story like they can’t understand what we are talking about. I would never recomme... read more
Complaint Details Unprofessional, rude,and beyond comprehension the lack of help regarding our Kay credit card. In multiple areas of company online, phone and in store I am so upset. This started on Mother's Day after visiting Kay jewelers at utc mall sarasota.we were told if we wanted online items we have to go home and order online. It was Mother's Day my husband and i wanted to take advantage of the 30% off sale. I'm disabled so leaving the home isn't an easy thing for me. At home we tried to order online and our cards wo... read more
After spending thousands they are playing games with our paid for warranty and making us jump through hoops. Avoid buying at this location at all costs.
Frequently asked questions about Sterling Forest
How is Sterling Forest rated?
Sterling Forest has a 1.3 star rating with 86 reviews.
When is Sterling Forest open?
Sterling Forest is closed now. It will open on Monday at 9:00 a.m.
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