Sterling Forest

Ashley R 

on BBB

5 years ago

If I could give Kays and progressive leasing a negative star I would! My husband and I got my wedding ring through them they put us on the leasing plan and we were never told about the 90 day payout, so if I don’t pay it off within 90 days the price goes from 1700 to almost 4000! I called leasing and going back and forth with them, being transferred back and forth finally got someone who said they would extend it. Then they said I was past due when I wasn’t, then said I could get a refund if I return the ring, then I told me... read more

Devynn S 

on BBB

5 years ago

I will never shop at Kay Jewelers again! On June 20th my husband and I went to Kay so that I could purchase a second band to match the one I already had. When I got there I was told that they no longer had the matching band in stock as it was retired. I then decided to trade in that band to upgrade to an enhancer. I was told that the ring was a size 7 like my other rings but it did not fit. They told me I needed to get my ring sized up to an 8 and I told them I was skeptical about that since 7 had fit me just fine. They ship... read more

JJ 

on BBB

5 years ago

Jared, The galleria of Jewelry is a terrible place to buy from. Constant lies. They never have your information in the system even though you spent thousands of dollars with them and show up for warranty work to maintain it. They never seem to have you in the system so keep your paperwork. They also like to chip your diamonds on purpose it seems so that they can force you into getting lesser diamonds or non certified diamonds to maintain your warranty. This has happened on multiple occasions. Will not issue a refund for the ... read more

Debra N. 

on BBB

5 years ago

My recent experiences with Kay have been horrible. 01/27/2019: My fiancé and I were engaged back in January. We made a trip to our local Kay Jeweler’s to purchase an enhancer for my engagement ring and our wedding bands (1/27). The sales representative charged my fiancé’s ring under a separate transaction because we had to have it sized and shipped to the store. Total Purchase: $177.11 – charged to our Kay’s card. We purchased the remainder of the items with a deferred interest plan, putting 20% cash down: $315.14 to take ad... read more

Felicia R 

on BBB

5 years ago

Just wanted to share my story here. Kay Jewelers broke my ring and broke my heart. We purchased a wedding band from Kay in April 2019 to accompany my custom engagement ring. When Kay sized the ring and soldered it to the engagement ring they destroyed my special ring in EVERY way possible. They took the setting off the ring, took the stone out of the setting, destroyed the bezel, left polishing oil behind the stone turning the setting black, polished the satin ring, put the setting back on the ring in a different position. W... read more

Anita Z 

on BBB

5 years ago

Awful, heartbreaking! I will never buy another piece from Jared’s. We bought my engagement and bands along with many other pieces from here. My recent experience has been heartbreaking and awful. I as the customer have to sacrifice. I have now lost 3 diamonds. My channels are worn, i understand its 8 years old. You need to change your ring ??. They no longer have my bands, they dont have anything in the case with princess cut. My choice is to customize, change my ring as little as possible. I’m supposed to pay $3900 for the ... read more

Tina M 

on BBB

5 years ago

My complaint is with Kay's Credit Card. I purchased a Levian Diamond Ring 1 year ago at the Robinson PA store. You had to pay the ring in 12 months or you will accrue interest charges. I made the monthly payment on time every month, and I was happy that I sent in the final payment. This month I received a bill for the accrued interest charges. I contacted customer service and asked why i received the bill since I paid on time. They stated that I had to send in the final payment by May 13th. I did not know this. It was in sma... read more

Renee P 

on BBB

5 years ago

After the run around multiple times and delays on Kay’S end, I didn’t have option to receive the custom jewelry piece of jewelry I ordered online. After I finally got through and call from commerce I was told I had options to resend package or refund. On day I was promised to get my package on second attempt, I called and was told that they was never told to me and i should expect a full refund. They are never on same page and always get the run around. I will no longer buy from Kay and posted all over military pages and fam... read more

Mathewj 

on BBB

5 years ago

I bought my wedding ring 5 years ago, I had to have it replaced because of damage to the ring. They did not tell me I had to by another lifetime warranty to give me a chance for replacement again if said ring was damaged again, foolish me was thinking lifetime was just that for the lifetime of the wearer. Now my ring has a hole in it and they want 1,000 dollars to replace a ring that is 500 dollars. I WON'T ever do business from these guys again.