Sterling Forest

Kory E 

on BBB

5 years ago

So tired of placing orders that never show up on time or aren't sized right. I ordered an engagement ring and had a 3day weekend planned to propose to my girlfriend and couldn't because the order didnt ship in time. And then when diamonds get replaced it's with diamonds of less quality. 

Priya 

on BBB

5 years ago

I had a highly upsetting experience when shopping on Jared's E-commerce site, jared.com. I placed a 13 item order. One item in my order was listed twice on the website with different item numbers and different prices, despite being the same item. Naturally, I purchased the cheaper of the two, the bright ornament charm listed at $42.50. The same item was listed for $59.50. I purchased these items during an extra 35% off last chance Pandora sale that was taking place six days ago on 11.20.2019. My order was showing as "pending... read more

Nicole 

on BBB

5 years ago

Terrible. They consistently overcharge even what they state the price is, treat pregnant people terribly, as well as they cant even take responsibility for a messed up repair job on a sentimental ring! 

BARBARA H 

on BBB

5 years ago

KAY JEWELER IS A TOTAL SCAM THEY ARE A FINANCE COMPANY/COMMENITY BANK TOTAL RIP OFF COMPANY I WOULD GIVE ZERO STARS IF THAT WAS AN OPTION 

Richard A 

on BBB

5 years ago

I received non-existent customer service by Marshall's Plaza, DeWitt store manager Cody. Unlike previous dissatisfied customers I would assign a negative 5 stars. In a nutshell, I purchased a bracelet from Kay's site on-line, which came with a Full return and refund policy at ANY Kay's store as listed on-line AND on the shipping packing list. On my first interaction with store manager Cody, he advised me that the bracelet was a custom order made especially for me and thus was not returnable for refund or credit. I tried for ... read more

Yohandys M 

on BBB

5 years ago

Ive been scammed by one of the employees of this company who appears to be an assistant manager with a solitary engagement ring that she sold and refuse to returned even when i was between my time frame and also my right to return as a customer, they sold me a ring wich doesn't match the description of the grading report from GIA, plus they are selling false advertising, this is fraud and im calling the police on them, even coorporate people refuse to talk to me they say they cant talk about it, this is a well build scammer ... read more

Leah G 

on BBB

5 years ago

I brought my ring for repair in Around June for routine cleaning and redipping- after a month the rings were not ready, but sent back because stone was cracked- the stones had no cracks prior to sending them in. After 2-3 months I went to pick up- the stone on engagement ring was tightly packed-which left a hole in center of the ring- stones were not straight and could snag on anything and become loose or worse fall off. Now October (5 months) went to pick up ring I showed my Fed ID and State ID (photo)for pick up they refus... read more

Jaime G. 

on BBB

5 years ago

I bought a ring for my girlfriend online, the very next day I notice the online system changed the size of the Ring form 8.5 to 5. I sent an email through my account to let them know the size was incorrect. I received an automatic response by the time an agent review my email they stated that there was no order number. This was weird to me as in order to send an email regarding the account it requires an order number. I replied the same day I received the email, they took another 5 days from them to get the information they ... read more

Fleeger 

on BBB

5 years ago

Purchased a Bulova skeleton watch for around $300 with a warranty. Watch broke brought to store for warranty repair. Was told one time it would be taken fully apart, cleaned, and rebuilt. That was about 2 years ago. I've gone to the store numerous times. I've been told multiple deadlines. Went there last week after being told I would have an answer by the end of last month. Still no answer other than I definitely won't be getting my watch back and they don't make it anymore. The manager insinuated it was my fault because I d... read more