This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Steel City Service Experts
- Other
- Birmingham, AL
About this business
Location details
2524 Commerce Sq W, Birmingham, AL, 35210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service Experts was able to fit me in on standby same day on a busy day when most people were first turning their heat on. The technician, Ricky, did a fantastic job! He was personable, explained the situation very well, and was trustworthy from the start. Due to a scheduling conflict, Ricky was at the house before I arrived and was patient and understanding of the situation. I have been looking for a company with employees that I can trust, and if every employee is like Ricky, then Service Experts has gained a new customer ... read more
Business response:
*****, thank you for your business and this wonderful review. We really appreciate it!
It's been one month and they have not completed the service that was promised.I believe I was deceived by the salesman. I found out that they did not do the ductwork under my house but placed only one new duct. They were taking me for almost $13,000 when every other air-conditioning business in Florida is running at the highest 6000 and that is for a complete unit and ductwork. So far no one has called me back. I have been told I can get out of the contract but I must purchase the Air conditioning unit at the cost they set. ... read more
Business response:
******** we regret that you have concerns and would like to gather more information. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Service was professional and efficient. Good value for the money. Honest advice wth no attempt to "upsell". Highly recommend.
Business response:
****, thank you for your business and this wonderful review. We really appreciate it!
I've been using these folks for 12 years at 2 different residences. Isaac is dependable, knowledgeable and honest which are traits challenging to find in a service provider these days. Isaac consistently goes above and beyond the minimum. I highly recommend them for ongoing 2/year health checks, repairs and new installations.
Business response:
****, we have truly appreciated your business over the years and thank you for being such a loyal customer!
Began to use Roland ******* about two years ago when our central air conditioning system stopped working...and got blown off by our previous HVAC contractor. Roland ******* service technicians responded that day, worked hard to diagnose our problems and fixed system temporarily, ordered new parts needed and returned and installed them! On 10/17/2019, our furnace stopped working. Technician Brian responded later that day and meticulously worded to diagnose two separate equipment issues. He got our system back up and running, ... read more
Business response:
*******, thank you for your business and this wonderful review. We really appreciate it!
Warning To All For A/"C maintenance this year we went with Service Experts vs Den Air, a costly mistake!! They are thieves and be on the lookout for James. A fast talking con man !! He did all kinds of things we did not ask him. We have 2 A/C units and he was only supposed to clean coils and check the coolant on both machines. He took it upon himself and 1. brought a new type of filter we never asked for and 2. Then he added a layer of insulation foam in the attic which did nothing for lowering the electric bill. Again, he s... read more
Business response:
******, we truly apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Did a very good job. Was very patient answering our questions and explaining how the system works and what needs to be done to get the best results.
Business response:
***, we appreciate your business and thank you for this great review!
Excellent response time on the hottest day of Oct. 2019 when AC/Heat Pump fan went out. My two special needs dogs must be kept cool, and me with severe allergies. Service was great & timely **********
Josh and Stephanie were a pleasure to work with . They are professional, very knowledgeable and go out of their way to make sure they meet all of your HVAC needs .
Business response:
*****, we strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
Frequently asked questions about Steel City Service Experts
How is Steel City Service Experts rated?
Steel City Service Experts has a 3.8 star rating with 179 reviews.
When is Steel City Service Experts open?
Steel City Service Experts is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com