Steel City Service Experts

Lawrence T 

on BBB

5 years ago

Matt the service tech, came to check out the humidifer that was not working, he determined it was the service board and said he would order a new one and return once he had the part, price was about $200.00. He returned the following day with the part, he said that he had been thinking about the problem and wanted to check something before he installed the part. He checked the wiring and found the problem. No charge. One of the reasons we have been with Golden Seal for over twenty years. 

Kerry M 

on BBB

5 years ago

I was very pleased with my annual furnace inspection by Zach Nov 19, He was very courteous. He found that my heat exchanger failed, and had Ryan talk to me about options. With Ryan, I decided to get a new furnace, AC, and water heater. On Nov. 20, Chad, Ryan, and Devin installed all 3 units. They got here at 9 and finished at 2:15. I was impressed with their knowledge and courtesy. I would highly recommend Rolf ******* to my friends. All five of the service technicians were outstanding. 

Shirley G 

on BBB

5 years ago

The other technician finally came and put in my ducts And he did a very good job. He was also very honest with me finally. He did take pictures of the old ones that were a mess and he confirmed that one was not even connected correctly. I have been wasting air conditioning for the last month because of the ducts. He did contact his boss to tell him the situation. And now that the ductwork is done it appears this company thinks everything is settled. No one is bothering to deal with the fact that I wasted a month of air condi... read more

Kamran H 

on BBB

5 years ago

I called them to on Nov 14th in the afternoon to check HVAC unit as heating is not working. As i signed a contract with them on March 1st 2019, contract should be valid through Feb 28, 2020. I did putted a condition to bring ladder to access rooftop. They agreed and serviced till whenever they service last time. Our building management mentioned that they will not provide roof access and other units are serviced without any issue and they always access rooftop with ladder. Before going further this unit is medical clinic and... read more

ROBERT M 

on BBB

5 years ago

I was very upset with Stevensons. The service person was fine, but for the $99 service visit, I expected a little mmore. I knew that my thermostat wasn't working, and I thought they would replace it for me. But NOOOO. They tried to extort me. They wanted me to sign up for a monthly service agreement, plus I would have to pay around $270 right then. They said the $99 fee would be waived if I did this. So I guess my thermostat was going to cost $170 dollars. I bought one at Wal-Mart for $26 and installed it myself. I guess I c... read more

Tom W 

on BBB

5 years ago

Excellent company. I highly recommend this service company. From the office person I dealt with to the service quality to the technicians that come to your home day or night, I have always experienced exceptional service. 5 star rating. 

JULIE S 

on BBB

5 years ago

I made an appt yesterday with this company for a time slot between 10am-noon. I got a call today at 8:30 saying the technician was ready to come over and that my time slot was scheduled between 9-11am. I called back and said I am not available till 10am at the pre-scheduled time. They didn't know how my time got changed to 9-11am and acted like I was the one who was wrong, even though I received an email and voice mail yesterday confirming my time slot of 10am-noon. THEN I just got another email saying that my time slot is n... read more

DAVE C 

on BBB

5 years ago

Evan gave me advice and showed me ways I could save some money. He did a great job and was really professional. Thanks. These are the only people I will do business with. 

B&C H 

on BBB

5 years ago

Bryant did great work for us. Tim was very helpful to us in determining the equipment best suited for the needs of our home, with no pressure. Geoff, Bill and the water tank installer (sorry!) were tidy, efficient and provided value added service - much appreciated. Recommend.