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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Hi: Our company is a long-time customer of Staples. We have become frustrated with a delivery company they are using, Capstone. Capstone is not deliverying our orders to our office, they are dropping our orders at the front door of our building. I have registered complaints with Staples on numerous occassions over the past few months. Staples, Capstone is NOT providing the service we have come to expect from Staples. Thank you.
Business response:
Staples is Truly sorry for the difficulty you have had. A representative will be in contact to go over the issues very soon.
I ordered a laptop for work and I needed it to start a new employee and they stated I would receive the next day. The next day it was not delivered a mixup on the trucks according to the tracking information. Then it says it was delivered. Now here it is day 4. I am paying an employee and she has no laptop. I’m very disappointed
Business response:
Staples apologizes for the inconveniences the customer has experienced with the delay of the delivery. There was a misdelivery and a free replacement has been sent. The customer was given a one time courtesy coupon towards a future purchase.
I work for a nonprofit organization and I often order gift cards for clients who are transitioning out of homelessness. I then tell the clients to expect the gift cards in the mail, so they can use them to buy essential items that they need, such as laptops for their kids to do virtual learning. A couple days ago, I came upon the Staples website, and noticed they offer a good assortment of gift cards, so I ordered some for a couple of the families I work with and told them to expect them in the mail. By a sure stroke of luck... read more
Business response:
Staples is truly sorry to hear that customer had issues with placing orders and did not get any notification of orders not being placed. We have reached out personally to customer to try to get more details of order#'s etc as without more details it is hard to speculate what happened. However Staples certainly wants to get to bottom of this to make sure not something that continues.
Do not trust this company, I was supposed to get 4 items today. Previously, all of my items have shipped ****** or ***. This time they used a 3rd party shipper which provides no tracking information. I waited all day for the two boxes that I was promised to arrive, as Staples says you must be available for the shipment in case you have to sign. They make it clear that deliveries are made between 8am and 5pm. 5pm came and no boxes so I chatted with Shelia L. She basically lied to me and told me the information she had @16:57 ... read more
Business response:
Staples Thanks you for the feedback and opportunity to make things right and assist in getting things resolved.
I ordered drop down ceiling titles. It came with very poor packaging. Tiles delivered damaged. Now have struggle with customer service and return of such a heavy and bulky item. Very inconvenient.
Business response:
Staples is truly sorry to hear that Customer has had issues with order we are reaching out to the customer to see what we can do to resolve to satisfaction.
I was emailed a promotional coupon by Staples for $20 off $100 worth of merchandise. I put more than $100 worth of items in the cart, but at check out several items were declared out of stock, and the discount was removed. I consider this a bait-and-switch tactic and called Staples customer service to ask that the $20 discount be applied to my remaining balance. Customer service offered only to restore the original offer of $20 off $100. This is a classic case of luring in customers with an offer the business has no intentio... read more
Business response:
Staples apologizes for the inconvenience the customer has experienced. We have been in touch with the customer and a new coupon with no limits was send based on the conversation. The coupon was received and will allow the customer to place an order with no restrictions in regards to amount spend with the order.
This is a duplicate post. I was supposed to have gotten a confirmation email, and I didn't, and no way to know if I misspelled the address. I ordered a printer, and I got the printer I ordered, on time. That is all I can say that is good. The fact that neither before nor after I placed the order was I given a single clue how or when my order would get to me necessitated two calls to customer service. Both times I got people in ************** who could barely speak English and knew nothing about anything. Today I received my ... read more
Business response:
Staples has contacted the customer to apologize for this issue and explained that we attempt to get as much information on the order so that we can ensure the warehouse is aware of what was misdelivered to take care of our other customers too. A prepaid *** label was forwarded to the customer and UPS contacted and scheduled a pick up from the customers address from 7:00am to 12:00 on 09/29/20 as requested for that time by the customer. An email was received from the customer confirming that the box was picked up and she was ... read more
On the staples website it states that they have a 110% price match guarantee (staples would match ****** price plus 10% of the difference), however, when I asked for a price match they price matched it equally to ****** without the extra 10% of the difference. 110% price match guarantee is a lie. Should not have wasted my time and gas buying at Staples. Should have just bought it on ******. So buyers beware.
Business response:
We sincerely apologize for the inconvenience. The customer is correct that we do offer the 110% price match. We have addressed the issue with the store and refunded the customer $15.85 back to their method of payment. Thank you for bringing this to our attention and we do greatly appreciate your feedback.
Purchased a chair for just under $200 that promised next day delivery. Received the item 6 days later in a box that looked like had been a child's playhouse. The chair was clearly used with a huge crack in the plastic piece under the seat. The only thing new on that was the receipt. Called my local store, since I obviously didn't trust *********** after sending me this piece of junk. Spoke with a guy, their "specialist", that seemed nice enough who reached out to *********** on my behalf to get a replacement chair. He assure... read more
Business response:
Staples is Truly sorry that customer had to continue to reach out to finally get a 3rd shipment of chair that was damaged. So Staples has reached out and resolved issue with customer.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.5 star rating with 365 reviews.
When is Staples open?
Staples is open now. It will close at 9:00 p.m.
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