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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
On March 4, 2021 I placed an online order . To this day it is not received, nor have I received the requested refund. I inadvertently created a return label because I could not find an appropriate way to cancel it. (*** Label Delivery, Staples ************ *** Label Notification). I went to the store on March 14, 2021 and was told it was taken care of. Clearly Staples has an issue. So, for $52.99 I have earned the right to state I do not need to risk another purchase from Staples.
Business response:
Staples apologizes for any inconvenience caused to the customer. We have determined that the product was lost in transit. A full refund was issued to the customer. This will be reflected on there credit card in 3-5 business days.
I recently placed an order for a promo code that was sent to my email. I found out the code didn't apply to the order when I tried another one of their promo codes that didn't work either today. I connected to their online chat but the window times out so quickly that it's very hard to have a conversation. I then tried to call and got someone overseas who couldn't understand me. She transferred me to her manager who seemed to be in the ** but ultimately the call dropped and now I feel like there's nothing I can do. *********... read more
Business response:
Staple is truly sorry for this inconvenience one of our Customer Relations associates will be in contact with you shortly.
If I could give no star I would , I purchased a printer in the store yesterday, I get a call this morning that the printer is out of stock and I will be issued a refund in a form of a check with 7-10 business days. Be mindful I never received printer , but you take me money and now I have no printer and I have to wait to receive my funds. I was told I could go into the store and and they could give me a refund and it would take 3-5 days before it hits my account, but now I have to wait the 7-10 days . I will NEVER purchase a... read more
Business response:
Staple is truly sorry for the trouble you have encountered an associate will be in contact with you shortly to see what can be resolved with this situation.
I ordered some printer ink from ***********, after doing a ****** search that gave me the wrong cartridge, and when I realized I could not use this ink, I attempted to log into my *********** account to cancel it, but it is too late now as they have already shipped the item to me....So, I attempted to use their so called 'Chat' option to get help from them, but it was (shocking) 'Unavailable at this time'. This led me to try and call the, but it was too late to call, leaving me with only the option to send them a message, an... read more
Business response:
Staples associate will be contacting you to assist and resolve this issue.
If I didn't live 46 miles from an ************ I'd be shopping there. I'm looking for real estate forms and looked and looked online when I type it in it doesn't find anything near what I'm looking for, so I go to ************ website **** **** I'm looking at exactly that I wanted, gosh wish it wasn't so far away.... Would rate 0 but didn't have that option darn!!!!!!!!"
Business response:
Staples is truly sorry that website did not have or indicate the items that were needed. We do have a lot of Real-estate forms available both in store and online . I am sorry that online did not indicate the items needed. Please always feel free to contact our online for assistance at 800 333 3330 or local store will sometimes be able to help getting items for a Download possibly.
I placed an order online for printing paper. The description on their site said I wound be receiving 5,000 sheets of paper. Instead I received 250. When I contacted customer service this was some of the response I got. While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order ... read more
Business response:
Staples is truly sorry for what has happened certainly want to get to bottom of issue and resolve this as best we can. An Agent will be in contact with you very shortly.
My wife bought a set of ***** ear pods for her iPhone that stopped working 3 days later.She took them in this weekend for a replacement and was informed that ******* doesn't accept returns on opened ear buds due to covid.Fair enough, but these wouldn't be going back on the shelf, they are broken!!This sounds like a very convenient method of dumping broken products onto your customers and then claiming you can't refund them due to covid.Over a $30 pair of ear buds, ******* has *** lost 2 customers for life, we have plenty of ... read more
Business response:
Staples is truly sorry for the inconvenience t his has caused you. An Associate will be in contact with you shortly to look at this situation.
Not too long ago, I went to this place to return some books for school that I did not need to keep and my experience was good. They took the books that I had and used the label on my phone to ship them and let me go about my day. On 12/13/20, however, I went in to do the same thing and was told by the lady at the *** section that she would not so much as touch them - the excuse? "Because of *****..." this was repeated way too many times. I asked her "even if I buy a box and put them in it?" She said no, to which she reiterat... read more
Business response:
Staples apologized for any inconvenience the customer experienced. We have temporarily suspended our packing services, but we can ship items when the customer does package them. We will address this concern so our staff is providing the correct expectations to our valued customers.
******* has the worst customer service on every level.\nTried to register for a deal they have through my employer -- I was supposed to get an email from ******* to complete my registration but never got it. After 6 frustrating emails back and forth they still couldn't understand my simple request and told me they would get back to me. 6 months later, I've still heard nothing. Gave up and just ordered an ipad online. They cancelled the order without sending me any kind of notification -- If I hadn't just checked on my own, I... read more
Business response:
Staples apologizes for the inconvenience. I have emailed the customer several times to obtain more information to be able to assist, however did not get a response. Due to lack of information from the customer I am unable to help. Should more information arrive I will gladly help
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.5 star rating with 365 reviews.
When is Staples open?
Staples is open now. It will close at 9:00 p.m.
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