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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I cannot get a response concerning their online ink cartridge recycling. When I take ink cartridges into a Staples store to recycle they give me credit for recycling the cartridges on the day I take them in. When I do it online and printout a shipping label and send them through *** , when do I receive the credit for the ink cartridge being recycled. My question is this, what day does Staples give credit for these mailed in recycled ink cartridges? Do I receive credit on the day the prepaid shipping label was requested and p... read more
Business response:
We sincerely apologize for any inconvenience the customer experienced. All terms and conditions of our ink recycling program can be found on Staples. com. The process for online ink recycling will normally take 4-6 weeks from when they were sent in to be processed. Please let us know if you have any further questions.
omg all I can say is worst experience ever I bought paper towels online and they were in stock said they would be delivered and then they never came! My card had money taken out though so they made sure they had my money. I called customer service waited forever on hold for them to tell me it will come and I will get email update...never got the email update and I go online and it says my order is cancelled!! Call back and wait on hold forever to ask for a refund at this point bc it says my order is cancelled I just want my ... read more
Business response:
We are very sorry to hear that you had a negative experience with Staples. Please accept our sincere apologies for any inconvenience we may have caused you. I have investigated your claim and was able to determine that per our terms and conditions the refund has to go back to the original method of payment as we do not have a way of changing this within our system. We suggest calling the phone number on the back of the card and speaking to card holder services regarding the refund. We have issued you a $20 Staples courtesy c... read more
I placed an order on their website on April 2, 2020. I never received an order confirmation email even after checking junk/spam folders, so I emailed them last week to ask for an order confirmation email. Here I am, April 13, with no order confirmation number and no response to my inquiry. I will be sending a second inquiry today. If it is followed by another non-response, I will be reporting them to my bank for fraudulent charges. (Oh, yes, I never received an order confirmation, but they certainly charged my card quickly e... read more
Business response:
Thank you for taking the time to contact Staples concerning your recent order experience. In researching your order, we found that an email confirmation was sent to ********************* *n 4/1/2020 at 9:44am and then another email was sent on 4/1/2020 at 4:27pm letting you know that the item was out of stock. We do apologize that you did not receive them but can assure you the emails were sent. We always enjoy hearing from our valued customers and hope this experience will not deter you from shopping with us altogether.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! 0 stars I would highly highly recommend NOT using staples for any of your business needs. Not only are they way over priced, you will never receive your items, and when you need to call and talk to someone to find out why your order was never received, they will make you wait on hold for over an hour just to speak to a manager out of spite. I placed an order for my business on March 27 with 2-day delivery, On April 1st I called to see why my package was marked "unsafe to d... read more
I was at this location at 4/13/20 3:00pm. I went in for some disinfectant wipes. They had a sign up stating limit 3. Headed to the register the manager see's me with 2 wipes and states that the limit is one. I said ok, and proceeded to let him know that their sign said limit 3. He them tells me that he didn't care what the sign said in a very rude tone. And as we were walking towards the door, he laughed and started talking about the situation with another employee.
Business response:
We sincerely apologize for your experience at the store. We have addressed the issue accordingly with our store team. Thank you for bringing this to our attention.
Due to the covid-19 pandemic, I Disposed my packaging from staples. The item was incorrect, and the manager Randy would not let me exchange the item because I didn’t have the packaging. It’s a pandemic, and Staples is not assisting their customers. In any way. I didn't feel safe bringing the box inside my house, and the items way purchase with My rewards number.
Business response:
We sincerely apologize for the inconvenience the customer experienced. Per our terms and conditions, all returns must have the original packaging for return. We do this to protect our associates and customers. Thank you for your feedback.
I was very happy to see toilet paper listed for sale on the Staples web site for delivery to my home. The delivery was advertised as free, but I would have paid since it's really hard to get toilet paper because of the coronavirus paper products scarcity. Today I got an e-mail that they were out of toilet paper and cancelling my order, but I would be welcome to use the money I already paid to my charge card to buy something els. Why doesn't Staple know what its inventory is? Why aren't they refunding my money immediately? Th... read more
Business response:
Staples sincerely apologizes for the inconvenience. Due to an overwhelming demand for Health and Medical Supplies, we are currently out of stock on several items including toilet paper. We are working with our vendors to help keep our customers safe this season by restocking our store shelves & online inventory as quickly as possible. The order for toilet paper was cancelled on 3/18 and the pending authorization would drop off within 3-5 business days.
**** We did an in-store order on Staples web-site yesterday, in the early afternoon, with the help of a very nice young man. (Garden City Park, NY store) He saw us having a bit of difficulty with the large computer in the aisle & offered to help. To our amazement, our order was delivered today, about 28 hours after the order was placed. This is probably the fastest order we have ever received from any store. Wonderful, friendly service.
Business response:
Thank you for sharing your positive experience with us! We're so pleased to hear of the excellent service you received in our store # 0248 - Garden City Park,NY. I've shared your comments so that they will be formally recognized for living up to our promise of making shopping and saving easier than ever.
Grants Pass, OR Staples said they were unable to assist me in downloading photos from my ******** recently. They stated software issues. Staples can do most anything. When I called to find out the particular reason and to pick up my phone I was on hold for 6 minutes I asked for the store manager then I was disconnected. I placed call #2 to the tech department, I asked for the store manager and if they had been in contact with Grants Pass police regarding my ******** she didn't know, she said it was in lost & found for safe k... read more
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have addressed this situation immediately with the store to ensure that it does not happen in the future. We have been in contact with the customer via email.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.5 star rating with 365 reviews.
When is Staples open?
Staples is open now. It will close at 5:00 p.m.
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