Staples

AT 

on BBB

4 years ago

Staples are crooks!I purchased and paid for a *********************** for a total of $92.18 for a product that cost $74.99 at Staples on **********, in **************** via Instacart. However, what was delivered to me was an off-brand product that cost $44.99 at Staples. These business practices are unethical and include theft. 

AT 

on BBB

4 years ago

Staples are crooks!I purchased and paid for a *********************** for a total of $92.18 for a product that cost $74.99 at Staples on **********, in **************** via Instacart. However, what was delivered to me was an off-brand product that cost $44.99 at Staples. These business practices are unethical and include theft. 

Cheyenne M 

on BBB

4 years ago

Before the pandemic I would order disposal gloves for 6.99. Now since the pandemic the price has steadily gone up to now 14.99. For the same gloves no different. It is the same for many other items I order for my office on a monthly basis. Am now going to request we order from ****** or ******. 

Cheyenne M 

on BBB

4 years ago

Before the pandemic I would order disposal gloves for 6.99. Now since the pandemic the price has steadily gone up to now 14.99. For the same gloves no different. It is the same for many other items I order for my office on a monthly basis. Am now going to request we order from ****** or ******. 

Lyn 

on BBB

4 years ago

Ordered a laptop advertised as new on their website. They sent me a refurbished one. They then sent me a replacement. It was also refurbished. They know they are selling used electronics as new, but really don't care because many people do not realize they are received used items. I contacted the corporate office. The lady I spoke to was nice, but again did nothing to help me. I had to return both laptops to the local store in *********, **, and that was another disaster. They only wanted to give me a receipt for returning o... read more

Lyn 

on BBB

4 years ago

Ordered a laptop advertised as new on their website. They sent me a refurbished one. They then sent me a replacement. It was also refurbished. They know they are selling used electronics as new, but really don't care because many people do not realize they are received used items. I contacted the corporate office. The lady I spoke to was nice, but again did nothing to help me. I had to return both laptops to the local store in *********, **, and that was another disaster. They only wanted to give me a receipt for returning o... read more

Marie S. 

on BBB

4 years ago

On April 25 I reported a damaged item (bulky and heavy) to be picked up (and ordered a replacement at the same time). I received a confirmation that the item would be picked up in the next 5 business days, by ***. As of today, May 1, the item is still on my porch with the gate open, which creates a security issue. When I called Staples to complain I was told that the carrier, ***, incorrectly advised that the item had been picked up, although it had not. I called Staples today, May 1, to complain again, and was given another... read more

Marie S. 

on BBB

4 years ago

On April 25 I reported a damaged item (bulky and heavy) to be picked up (and ordered a replacement at the same time). I received a confirmation that the item would be picked up in the next 5 business days, by ***. As of today, May 1, the item is still on my porch with the gate open, which creates a security issue. When I called Staples to complain I was told that the carrier, ***, incorrectly advised that the item had been picked up, although it had not. I called Staples today, May 1, to complain again, and was given another... read more

Jacob D 

on BBB

4 years ago

I ordered a $400 chair online. The delivery service Staples uses left my chair in the rain during a two-day downpour in the driveway of a random, abandoned house several miles away from me on a different street. This is the first and last time I will order something from Staples--don't trust them with valuable purchases under any circumstances."