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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I walked into the Staples store on Elliot Rd. in Tempe, AZ and placed an order for a return address stamp. The clerk who took my order seemed to be in a hurry to leave, but I finally completed the order placement with the help of another associate. I requested and received printed documentation of my order on October 21, 2019. On October 28, 2019, I called the store and inquired about when I could expect to receive it. The manager of the store told me my order had never been placed and that she could reorder the address stam... read more
Business response:
We sincerely apologize for the negative experience the customer had. We are addressing the issues with the store/associates involved accordingly.
I was in your Staples yesterday Oct.15,2019 and what i witnessed was embarrassing and extremelyyyy unprofessional!! I witnessed a employee walk in maybe just starting there shift but went on register since the line was long which was great customer service so way to go for you Tabitha S******. Then i hear a loud scream from across the floor from a female screaming Tabitha come here you dont hear me calling you. The way everyone looked back and was shocked to see and hear this was soo wrong. I asked who was that and the emplo... read more
Business response:
Staples has been reviewing the customer’s complaint. Staples has given this case to our Human Resources Department to research further.
I placed an order, estimated delivery was 4 days later. Did not receive my package on that day. When I checked the status of it online it said the order was placed, nothing else. I ordered a laptop so I would have it for a trip so I can work on the go. I sent a message to their customer service, provided all the information to figure out what was going on. They told me that they had to "verify" my purchase and that they had contacted me to verify that I placed the order. I made an account when I ordered, provided card info, ... read more
Business response:
We sincerely apologize for the inconvenience the customer experienced. Per our terms and conditions, The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. We have released your order after verification and it was delivered on 10/18. We apologize again for the delay.
Awful customer service! I received a package today of office supplies that included trash bags and detergent. They left on back porch busted where all items were not usable. Detergent was smashed and had saturated all trashbags through the box to where I had to throw all items in dumpster and couldn't even be brought inside. I called for a replacement and they requested me to return items. Again I reiterated that the items were completely saturated in detergent and box had to be trashed. It was ridiculous. I told them I had ... read more
Business response:
Staples is Truly sorry for the trouble that you have encountered with this delivery and purchase. We will certainly be addressing our warehouse and drivers regarding this delivery. We have set up refund for your order and reshipment of new product at no cost to you. We thank you for your valuable feedback and appreciate your business.
Great place very friendly and very professional. I enjoy getting office supplies here.
Business response:
Thank you for sharing your positive experience with us! We're so pleased to hear of the excellent service you received from the Team in our store # 1282 - Mansfield,TX. We have shared your comments so that the Store Team will be formally recognized for living up to our promise of making shopping and saving easier than ever.
I went to the California Watsonville staples store today to buy a specific ***** printer. A tech department guy at the store searched on the computer and showed there was 1 in stock. He searched the printers' aisle quickly and told me there was none. I looked for a while by myself and found that it's on the shelf. I told the tech associate it was on the shelf, then he replied that he need to asked his manager. After that, the manager told me that it was the display model and an empty box, so he couldn't sell it. I told him t... read more
Business response:
We sincerely apologize for the inconvenience. Staples offers floor models to allow our customers the opportunity to view products prior to purchase; whether that purchase is made in store or through our delivery services.? In order to ensure consistent availability floor models are not for sale, unless the specific product has been discontinued, and will no longer be sold in that store location.
Very helpful and easy to scan documents to my ****** drive
Business response:
Thank you for the positive feedback. We have sent the review to your local store to compliment them as well. Thank you for choosing Staples.
This review is with the Tilton, NH store, and the customer service of Staples in general. On 8/16/19, I went to the Tilton, NH store and had them pack and ship three boxes of items that included breakable antiques and one of a kind art pieces purchased in NH to be shipped to my home in Florida. I had 3 different people working with me that day. The first was a young man, nice guy, but he didn’t work in shipping and he was having a difficult time with the computer. I then had two other people who worked in the shipping depart... read more
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have attempted contact the customer three times via email and have not received a response. The customer will need to contact our ship center claims department at <a class="sw-phone" title="Call with Dialpad" target="_blank" href="https://dialpad.com/launch/?phone=800-797-5924">800-797-5924</a>.
Unauthorized use of my personal credit card not my business as I requested on line. When I found out I immediately called to return the items and reverse charges. I was told three days to get my money. The items were delivered 4 days after and refused. I called customer service 1. To take my credit card off so it may never be used 2. To ask about my refund. They told me nobody can remove the credit card I'll have to close my bank account.They hung up three times. I get the # for the person in charge of my account she said sh... read more
Business response:
We sincerely apologize for any inconvenience the customer has experienced. We have attempted to reach out to the customer to rectify the issue via the email provided and have not received a response from the customer. At this point, we consider the matter resolved.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.5 star rating with 365 reviews.
When is Staples open?
Staples is open now. It will close at 5:00 p.m.
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