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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Hi: Our company is a long-time customer of Staples. We have become frustrated with a delivery company they are using, Capstone. Capstone is not deliverying our orders to our office, they are dropping our orders at the front door of our building. I have registered complaints with Staples on numerous occassions over the past few months. Staples, Capstone is NOT providing the service we have come to expect from Staples. Thank you.
Business response:
Staples is Truly sorry for the difficulty you have had. A representative will be in contact to go over the issues very soon.
Hi: Our company is a long-time customer of Staples. We have become frustrated with a delivery company they are using, Capstone. Capstone is not deliverying our orders to our office, they are dropping our orders at the front door of our building. I have registered complaints with Staples on numerous occassions over the past few months. Staples, Capstone is NOT providing the service we have come to expect from Staples. Thank you.
Business response:
Staples is Truly sorry for the difficulty you have had. A representative will be in contact to go over the issues very soon.
I ordered a laptop for work and I needed it to start a new employee and they stated I would receive the next day. The next day it was not delivered a mixup on the trucks according to the tracking information. Then it says it was delivered. Now here it is day 4. I am paying an employee and she has no laptop. I’m very disappointed
Business response:
Staples apologizes for the inconveniences the customer has experienced with the delay of the delivery. There was a misdelivery and a free replacement has been sent. The customer was given a one time courtesy coupon towards a future purchase.
I ordered a laptop for work and I needed it to start a new employee and they stated I would receive the next day. The next day it was not delivered a mixup on the trucks according to the tracking information. Then it says it was delivered. Now here it is day 4. I am paying an employee and she has no laptop. I’m very disappointed
Business response:
Staples apologizes for the inconveniences the customer has experienced with the delay of the delivery. There was a misdelivery and a free replacement has been sent. The customer was given a one time courtesy coupon towards a future purchase.
I work for a nonprofit organization and I often order gift cards for clients who are transitioning out of homelessness. I then tell the clients to expect the gift cards in the mail, so they can use them to buy essential items that they need, such as laptops for their kids to do virtual learning. A couple days ago, I came upon the Staples website, and noticed they offer a good assortment of gift cards, so I ordered some for a couple of the families I work with and told them to expect them in the mail. By a sure stroke of luck... read more
Business response:
Staples is truly sorry to hear that customer had issues with placing orders and did not get any notification of orders not being placed. We have reached out personally to customer to try to get more details of order#'s etc as without more details it is hard to speculate what happened. However Staples certainly wants to get to bottom of this to make sure not something that continues.
I work for a nonprofit organization and I often order gift cards for clients who are transitioning out of homelessness. I then tell the clients to expect the gift cards in the mail, so they can use them to buy essential items that they need, such as laptops for their kids to do virtual learning. A couple days ago, I came upon the Staples website, and noticed they offer a good assortment of gift cards, so I ordered some for a couple of the families I work with and told them to expect them in the mail. By a sure stroke of luck... read more
Business response:
Staples is truly sorry to hear that customer had issues with placing orders and did not get any notification of orders not being placed. We have reached out personally to customer to try to get more details of order#'s etc as without more details it is hard to speculate what happened. However Staples certainly wants to get to bottom of this to make sure not something that continues.
Do not trust this company, I was supposed to get 4 items today. Previously, all of my items have shipped ****** or ***. This time they used a 3rd party shipper which provides no tracking information. I waited all day for the two boxes that I was promised to arrive, as Staples says you must be available for the shipment in case you have to sign. They make it clear that deliveries are made between 8am and 5pm. 5pm came and no boxes so I chatted with Shelia L. She basically lied to me and told me the information she had @16:57 ... read more
Business response:
Staples Thanks you for the feedback and opportunity to make things right and assist in getting things resolved.
Do not trust this company, I was supposed to get 4 items today. Previously, all of my items have shipped ****** or ***. This time they used a 3rd party shipper which provides no tracking information. I waited all day for the two boxes that I was promised to arrive, as Staples says you must be available for the shipment in case you have to sign. They make it clear that deliveries are made between 8am and 5pm. 5pm came and no boxes so I chatted with Shelia L. She basically lied to me and told me the information she had @16:57 ... read more
Business response:
Staples Thanks you for the feedback and opportunity to make things right and assist in getting things resolved.
I ordered drop down ceiling titles. It came with very poor packaging. Tiles delivered damaged. Now have struggle with customer service and return of such a heavy and bulky item. Very inconvenient.
Business response:
Staples is truly sorry to hear that Customer has had issues with order we are reaching out to the customer to see what we can do to resolve to satisfaction.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.6 star rating with 407 reviews.
When is Staples open?
Staples is closed now. It will open at 8:00 a.m.
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