This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought a staples 4-drawer letter file cabinet online at the sale price of $39.29. They confirmed the order and said I could pick it up at the 1411 Hw 50 W. Pueblo Co store in 1 hour. When I got there they said they would not sell it to me at that price even though the product number was correct. Corporate said that error made in ad and so stated not responsible for errors. Why did they charge my bank account and notify me it was ready for pickup. I drove 70 miles round trip for their scam. Staples is a rip off and NOT BBB me... read more
Business response:
While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your cr... read more
I've been going to the staples store in Wilson, NC since it opened. Bought a computer, tablet, multiple printers, chair, and I always do my printing there. (it's cheaper than buying printer ink). For 2 days, I have gone in to the store to get birthday invitations printed for my twins. They didn't know how to make their self-service printers work, and the lady behind the counter refused to print for me. I contacted the manager, he was rude and unprofessional. He refused to print my birthday invitations. I have contacted Stapl... read more
Business response:
At Staples, we adhere to a strict policy regarding the reproduction of copyrighted material that is in compliance with state and federal law. Enclosed, please find an informational brochure explaining what we can and cannot reproduce in our Print & Marketing Centers. Although it is on the Website for you to print unfortunately that is it you can print personally but due to Company Infringements from company to company we are not allowed to reproduce. We do hope you understand that our policy and the law is in place to protec... read more
This business sold me a defective **** lap top computer. When I tried to return it the personnel tried to repair it, but it still didn't work. I then took it back to exchange it for another brand. The management refused to allow me to do it and instead insisted that I accept a different computer of the same brand. It also was defective and totally shut down. When I again took it back to Staples the management refused to return my money, as it had then been over a year.
Business response:
We sincerely apologize that the laptop you purchased is defective. Staples policy allows up to 14 days for the return of Technology and Business Machines. This policy is dictated in part by the product manufacturers as well as continual advancement of technology resulting in rapid product turnover. Our policies are in place to assist in managing our business so we may continue to offer you the best possible products, prices and services. After careful examination of your situation a determination has been reached; we will be... read more
Force pushing $5 protection plans on $5 items. Lying about how well the computers/printers work, hint they're awful. The computers especially not to mention they come with nothing on them so expect the employee to try to talk you into enough stuff to equal the price of the computer. The ridiculous cost of ink. Costs the printer companies like a quarter then people pay $60-80.
Recently ordered a **** ******* with a price match with quill.com with the price diff. between 344 dollars from staples to 175 from *****. It's been over 24 hours since 4/12 10PM (as promised by chat associate) and still no word from anyone about the price match. Printer was already shipped and 344 dollars already charged in my card. Quill already posted the regular price back and staples lowered the price to 230 dollars today. I am wondering if Staples is playing game to avoid price matching.
Business response:
Wow, we sincerely apologize that it took us so long to investigate the price match. We have verified that a refund of $202.43 was issued back to your method of payment on the order for the price match. Thank you for bringing this to our attention and we apologize again for the inconvenience.
Staples is not an honest business and does not stand behind their service work. Staples took my PC computer in on an assignment to clone / copy the hard drive onto a new SSD drive. They did not do that and when they gave me the computer back it did not work properly. It is unusable ! I don't know what they did, but they admit they did not do what I asked them to do. My computer is no longer usable and Staples will not correct the problem the caused. I even filed a complaint with the office of the President of Staples in Penn... read more
Business response:
We apologize for any inconvenience we may have caused in the attempt to perform the service requested in store. The tech service we are able to offer and what was performed in store is a data transfer from the old hard drive to the new hard drive, this would not be a true clone of the drive. We refunded the work done because of the misunderstanding and offered additional assistance and compensation which was declined.
Will never go to Staples again. Their inexperienced techs lie to you, while breaking your computer servicing it. The workers got an attitude with me.
Business response:
We sincerely apologize that you had a negative experience in one of our stores with your computer. We have emailed you contact information and would like to know more information to help resolve the issue.
Do Not take your ****** to the Burbank, CA, Staples for battery replacement. I made the mistake of doing so the weekend before ***** announced they would replace ****** batteries for a reasonable rate. My experience with Staples, so far, has been: 1) Went to store, had the replacement done, left. Recalled to the store 10 minutes after leaving because the technician discovered they hadn't put all the screws back in my phone. 2) That battery would only charge to 85%. Took it back to to have a non-failed battery installed. 3) T... read more
Business response:
Staples apologizes for any inconvenience the customers have experienced. Due to several unsuccessful attempts at correcting the issue with the battery, Staples agreed to refurbished phones as replacements.
The Staples in New Baltimore, MI practices racial discrimination. Went to Staples to return a printer that I purchased from their store. Upon entrance, I was interrogated about the item - WHERE did it come from (meaning, was it even a staples item or had I purchased it from a different retailer), how long did I have it, where is my receipt, etc. These questions were asked in a suspicious, accusatory tone. After successfully completing the interrogatory, I am finally allowed to bring the printer to the register for processing... read more
Business response:
Thank you for contacting Staples regarding the poor service you received in our store. We apologize that you were accused and made to feel harassed in our store. We take this feedback seriously and will have it addressed with the upper store management, we appreciate your feedback.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.5 star rating with 365 reviews.
When is Staples open?
Staples is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com