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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I was at this location at 4/13/20 3:00pm. I went in for some disinfectant wipes. They had a sign up stating limit 3. Headed to the register the manager see's me with 2 wipes and states that the limit is one. I said ok, and proceeded to let him know that their sign said limit 3. He them tells me that he didn't care what the sign said in a very rude tone. And as we were walking towards the door, he laughed and started talking about the situation with another employee.
Business response:
We sincerely apologize for your experience at the store. We have addressed the issue accordingly with our store team. Thank you for bringing this to our attention.
Due to the covid-19 pandemic, I Disposed my packaging from staples. The item was incorrect, and the manager Randy would not let me exchange the item because I didn’t have the packaging. It’s a pandemic, and Staples is not assisting their customers. In any way. I didn't feel safe bringing the box inside my house, and the items way purchase with My rewards number.
Business response:
We sincerely apologize for the inconvenience the customer experienced. Per our terms and conditions, all returns must have the original packaging for return. We do this to protect our associates and customers. Thank you for your feedback.
Due to the covid-19 pandemic, I Disposed my packaging from staples. The item was incorrect, and the manager Randy would not let me exchange the item because I didn’t have the packaging. It’s a pandemic, and Staples is not assisting their customers. In any way. I didn't feel safe bringing the box inside my house, and the items way purchase with My rewards number.
Business response:
We sincerely apologize for the inconvenience the customer experienced. Per our terms and conditions, all returns must have the original packaging for return. We do this to protect our associates and customers. Thank you for your feedback.
I was very happy to see toilet paper listed for sale on the Staples web site for delivery to my home. The delivery was advertised as free, but I would have paid since it's really hard to get toilet paper because of the coronavirus paper products scarcity. Today I got an e-mail that they were out of toilet paper and cancelling my order, but I would be welcome to use the money I already paid to my charge card to buy something els. Why doesn't Staple know what its inventory is? Why aren't they refunding my money immediately? Th... read more
Business response:
Staples sincerely apologizes for the inconvenience. Due to an overwhelming demand for Health and Medical Supplies, we are currently out of stock on several items including toilet paper. We are working with our vendors to help keep our customers safe this season by restocking our store shelves & online inventory as quickly as possible. The order for toilet paper was cancelled on 3/18 and the pending authorization would drop off within 3-5 business days.
I was very happy to see toilet paper listed for sale on the Staples web site for delivery to my home. The delivery was advertised as free, but I would have paid since it's really hard to get toilet paper because of the coronavirus paper products scarcity. Today I got an e-mail that they were out of toilet paper and cancelling my order, but I would be welcome to use the money I already paid to my charge card to buy something els. Why doesn't Staple know what its inventory is? Why aren't they refunding my money immediately? Th... read more
Business response:
Staples sincerely apologizes for the inconvenience. Due to an overwhelming demand for Health and Medical Supplies, we are currently out of stock on several items including toilet paper. We are working with our vendors to help keep our customers safe this season by restocking our store shelves & online inventory as quickly as possible. The order for toilet paper was cancelled on 3/18 and the pending authorization would drop off within 3-5 business days.
**** We did an in-store order on Staples web-site yesterday, in the early afternoon, with the help of a very nice young man. (Garden City Park, NY store) He saw us having a bit of difficulty with the large computer in the aisle & offered to help. To our amazement, our order was delivered today, about 28 hours after the order was placed. This is probably the fastest order we have ever received from any store. Wonderful, friendly service.
Business response:
Thank you for sharing your positive experience with us! We're so pleased to hear of the excellent service you received in our store # 0248 - Garden City Park,NY. I've shared your comments so that they will be formally recognized for living up to our promise of making shopping and saving easier than ever.
**** We did an in-store order on Staples web-site yesterday, in the early afternoon, with the help of a very nice young man. (Garden City Park, NY store) He saw us having a bit of difficulty with the large computer in the aisle & offered to help. To our amazement, our order was delivered today, about 28 hours after the order was placed. This is probably the fastest order we have ever received from any store. Wonderful, friendly service.
Business response:
Thank you for sharing your positive experience with us! We're so pleased to hear of the excellent service you received in our store # 0248 - Garden City Park,NY. I've shared your comments so that they will be formally recognized for living up to our promise of making shopping and saving easier than ever.
Grants Pass, OR Staples said they were unable to assist me in downloading photos from my ******** recently. They stated software issues. Staples can do most anything. When I called to find out the particular reason and to pick up my phone I was on hold for 6 minutes I asked for the store manager then I was disconnected. I placed call #2 to the tech department, I asked for the store manager and if they had been in contact with Grants Pass police regarding my ******** she didn't know, she said it was in lost & found for safe k... read more
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have addressed this situation immediately with the store to ensure that it does not happen in the future. We have been in contact with the customer via email.
Grants Pass, OR Staples said they were unable to assist me in downloading photos from my ******** recently. They stated software issues. Staples can do most anything. When I called to find out the particular reason and to pick up my phone I was on hold for 6 minutes I asked for the store manager then I was disconnected. I placed call #2 to the tech department, I asked for the store manager and if they had been in contact with Grants Pass police regarding my ******** she didn't know, she said it was in lost & found for safe k... read more
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have addressed this situation immediately with the store to ensure that it does not happen in the future. We have been in contact with the customer via email.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.6 star rating with 402 reviews.
When is Staples open?
Staples is open now. It will close at 9:00 p.m.
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