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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Store:#0412 Location: ***************************************** Date: September 5th 2020 We had tried to print a photo of my son for his birthday. It had a Lightening McQueen toy car (a Disney character) in the photo, and my son was sitting in it. The Copy Center and manager Phillip ******* refused to print this picture of my son sitting in the car. They said it was copyright infringement. Disney does not own my son, and the photo was original and edited by myself. Under the Fair Use law of the United States limited use of c... read more
Business response:
Staples is truly sorry this has happened to you in one of our stores. Someone from our Team will be reaching out to you soon to speak of this incident.
an extremely positive experience I had with 2 Staples employees. I had purchased a chair back in the summer to use to take online cl%%%%%% I had minor issues with the chair and contacted the Staples brand warranty support department. I spoke with Denise and Juanita from that department. I must say that I have not experienced such amazing customer service in many years. The representatives were both extremely polite and helpful and went above and beyond to satisfy my issue in a way I would not have expected.
Business response:
Thank you for sharing your positive experience with us! We're so pleased to hear of the excellent service you received from Denise and Juanita in our Staples Brand Product Support Team. I've shared your comments so that Denise and Juanita will be formally recognized for living up to our promise of making shopping and saving easier than ever.
an extremely positive experience I had with 2 Staples employees. I had purchased a chair back in the summer to use to take online cl%%%%%% I had minor issues with the chair and contacted the Staples brand warranty support department. I spoke with Denise and Juanita from that department. I must say that I have not experienced such amazing customer service in many years. The representatives were both extremely polite and helpful and went above and beyond to satisfy my issue in a way I would not have expected.
Business response:
Thank you for sharing your positive experience with us! We're so pleased to hear of the excellent service you received from Denise and Juanita in our Staples Brand Product Support Team. I've shared your comments so that Denise and Juanita will be formally recognized for living up to our promise of making shopping and saving easier than ever.
On 11/22/2020, I tried to return an office supply (hanging folders). These were in the original, unopened box and I provided my original receipt from the in -store purchase. The receipt is dated 10/22/2016. I told the sales clerk it was an old receipt as I just found this while cleaning. He scanned the receipt but it didn’t pull up in their system. He called for assistance from Ellen (Operations Supervisor). She said my receipt was too old, that they updated their systems and couldn’t provide me a refund due to that. When I ... read more
Business response:
Staples is truly sorry that this type of behavior took place at store. We will be in contact with you shortly so that we can figure this out and help address this situation properly.
On 11/22/2020, I tried to return an office supply (hanging folders). These were in the original, unopened box and I provided my original receipt from the in -store purchase. The receipt is dated 10/22/2016. I told the sales clerk it was an old receipt as I just found this while cleaning. He scanned the receipt but it didn’t pull up in their system. He called for assistance from Ellen (Operations Supervisor). She said my receipt was too old, that they updated their systems and couldn’t provide me a refund due to that. When I ... read more
Business response:
Staples is truly sorry that this type of behavior took place at store. We will be in contact with you shortly so that we can figure this out and help address this situation properly.
NEVER NEVER NEVER ORDER FROM THEM ONLINE All the bad reviews you see here...BELIEVE THEM!!!!!!.... It has been almost a week now and both of my orders were supposed to be next day delivery because I need things for my business....but my orders keep saying delayed and they keep offering to refund money back to me when I just want my orders delivered.....I even put the driver release forms from the Staples website on my door so they will leave the package....they said they tried to deliver but didn't....they didn't even ring t... read more
Business response:
We're sorry that we didn't live up to our promise of making shopping and saving easier than ever. Rest assured we'll further evaluate how we can prevent this experience from happening again on future Staples.com orders. We always enjoy hearing from our valued customers and hope this experience will not deter you from shopping with us altogether.
NEVER NEVER NEVER ORDER FROM THEM ONLINE All the bad reviews you see here...BELIEVE THEM!!!!!!.... It has been almost a week now and both of my orders were supposed to be next day delivery because I need things for my business....but my orders keep saying delayed and they keep offering to refund money back to me when I just want my orders delivered.....I even put the driver release forms from the Staples website on my door so they will leave the package....they said they tried to deliver but didn't....they didn't even ring t... read more
Business response:
We're sorry that we didn't live up to our promise of making shopping and saving easier than ever. Rest assured we'll further evaluate how we can prevent this experience from happening again on future Staples.com orders. We always enjoy hearing from our valued customers and hope this experience will not deter you from shopping with us altogether.
I was very offended today when going into Staples to purchase my office supplies. EVERY employee in the store was wearing a "Black lives matter" t-shirt. ALL lives matter! Black, White, Hispanic, Asian, etc.. in my opinion, businesses have no place pushing political opinions on their customers. I was very offended and will NEVER SHOP in a Staples store again.
Business response:
Staples does not tolerate hatred, prejudice or discrimination. Staples supports efforts to improve justice and equity in our country. We support our associates who created the Staples-branded BLM apparel. This is not a political statement on behalf of the company, nor is Staples asking or requiring associates to wear these shirts.
I was very offended today when going into Staples to purchase my office supplies. EVERY employee in the store was wearing a "Black lives matter" t-shirt. ALL lives matter! Black, White, Hispanic, Asian, etc.. in my opinion, businesses have no place pushing political opinions on their customers. I was very offended and will NEVER SHOP in a Staples store again.
Business response:
Staples does not tolerate hatred, prejudice or discrimination. Staples supports efforts to improve justice and equity in our country. We support our associates who created the Staples-branded BLM apparel. This is not a political statement on behalf of the company, nor is Staples asking or requiring associates to wear these shirts.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.6 star rating with 407 reviews.
When is Staples open?
Staples is closed now. It will open at 8:00 a.m.
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