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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order with Staples on 1/28 and estimated delivery is on 2/4. 30 mins after I received their order confirmation, the order Status on their website shows the estimated delivery date as invalid date. I contacted their representative via online chat the same day, and the representative assured me that I will get my order on 2/4 as planned. Then on 1/31, since the estimated delivery is still show as invalid, I called them and the lady who answered my call “guaranteed “ me that I will receive my order on 2/4 and they h... read more
Business response:
We sincerely apologize for any inconvenience the customer may have experience. Unfortunately, the vendor (*******) for these face masks is out of stock of their masks and does not have an eta when they will have more. The customer's order will be cancelled and any pending authorization will drop off the customer's account. Per our terms and conditions "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right t... read more
I bought around 33 hand sanitizers ****** from 3 Different Staples stores on Feb 6 and guess what when I got home I figured out those are expired 4/2017.... from 2017 and now is 2020 how could it possible happens??? Nothing else they can do for me beside I can or have to return and get money back... So waste my time and my gasssssss.
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have sent the customer a $20 Staples courtesy coupon to help pay for the replacements.
Randy in printing department is the most patient kindest nicest and helpful I could ever wish for. Thank you staples for hiring a good man.
Business response:
We are so pleased to hear this positive feedback about Randy. Thank you for providing this to us. We will make sure that Randy is recognized for this great customer service.
I made an order on staple website on January 27. Everything went smoothly when I placed the order and I got my confirmation email soon. But until January 30, my order hasn’t been shipped out, therefore, I called the customer service in the afternoon of January 30, and the representative over the phone assured me that my order would arrive by 2/1/2020. However, When I called the customer service again today as the order has not been shipped yet, they are telling me a different story—the representative told me that the order w... read more
Business response:
We sincerely apologize for any inconvenience the customer may have experience. Unfortunately, the vendor (*******) for these face masks is out of stock of their masks and does not have an eta when they will have more. The customer's order will be cancelled and any pending authorization will drop off the customer's account. Per our terms and conditions "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right t... read more
I was at staples on king st in Waterloo this morning and the associate Crystal was less than helpful. She made me do everything I had already done and tried online. Very frustrating as I had a wonderful experience at a different staples several years ago.
Business response:
We sincerely apologize for the experience you had with *******. We are sharing the experience with our Canada team to address. Thank you for sharing this with us so that we can improve.
I never leave online reviews, but considering the ABSOLUTELY HORRID experience I had with this store I have no choice. If I could give this store less than one star, I would without any hesitation. I spent nearly two hours on the phone to find resolution to an online order mixup that was due to an error by STAPLES. I helped my son with an order the day after Christmas so he could purchase a gaming chair. The Cumming store showed the item in stock online, so we placed the order. His debit card was simultaneously charged for t... read more
Business response:
We sincerely apologize for the inconvenience of the cancelled order. Based on our projected sales we should have had sufficient stock for this item. However, due to the popularity of the advertisement the demand was extremely high and we sold out of the item faster than anticipated. I have shared your experience with our store’s replenishment team so they can review the store's inventory for future promotions.
These people are not very reliable. I used their *** counter, shipped 2 packages, one to Wisconsin and one to Ohio. The inept person behind the counter put the same address on both packages. Now, *** or Staples will take responsibility for this mistake and I have someone that is out a Christmas gift!
Business response:
We sincerely apologize for any inconvenience the customer has experienced. Unfortunately, *** will not pick up the package as it was delivered to the address on the label. The receiver may refuse deliver or take the package to the nearest ***to have it returned.
They are so horrible they made me stutter. I purchased a 150$ printer only to have it arrive crushed and broken spent 30 minutes on the phone only to have a replacement which I was told was gonna take longer to get here than the original then was given a lousy 10$ store credit for my inconvenience and told I could use it online only shipping alone would have eaten up that credit so I go to the store to get an echo dot that I had tried to order with my printer only to have that part of the order cancelled cause they ran out a... read more
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have addressed the issues with the order and have sent the customer an additional $20 Staples coupon for the negative experience.
It’s with deep and utter dismay in the level of customer services provided to me by your staples location 5407 Wilshire Blvd, Los Angeles, CA 90036 on October 27th, ,2019 at approximately 2:30 to 3pm that I’ve contacted you today. During my visit to your store I brought some copies at your copy center. The self service copy machines were down at the time so each customer had to be assisted by staff. I was assisted by a total of two associates and one person in management. Each person I spoke with sent me to another individua... read more
Business response:
We sincerely apologize for the negative experience the customer had in our store. We have addressed the situation with the associates involved to make sure this does not happen again.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.5 star rating with 365 reviews.
When is Staples open?
Staples is open now. It will close at 5:00 p.m.
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