Staples

Steven D 

on BBB

4 years ago

*********** - Will never purchase from this store again! 12/30 - ordered a laptop on the *********** website, and received email it would arrive on 12/31. 12/31 - received email it was delayed and would arrive 1/4. Tracking on the Staples website showed the shipper's notes saying Business Closed - even though shipping was to a RESIDENCE. 1/4 received email that it was delayed again. Tracking on the Staples website showed the shipper's notes saying Refused by Customer. DID NOT HAPPEN. I was home 24 hours that day - no one sho... read more

Ken G 

on BBB

4 years ago

I wanted to get my wife an ergonomic keyboard for our home computer this Christmas. There was a ******** on display at our local Staples that I really liked. Unfortunately, our local store didn't have any in stock. The rep said they were getting a shipment of merchandise Wednesday, 23 December. I checked back and, unfortunately, they had not received that particular keyboard. I decided to try Staples on line and ordered there on the 23rd. I received notification/confirmation of my order and was advised the merchandise would ... read more

Jonathan S 

on BBB

4 years ago

I am a former technology employee of staples. I was sick of seeing customers treated like %%%%%% and throwing fits and walking away. It's strange to see. My current company at least ACTS like it cares about its customers and my fellow employees DO. But staples treats its customers lousy and it is baffling. The ONLY thing you have going for you against ****** is the POSSIBILITY of customer service. But you're squandering that. So here's my thing: The mangers lied to me to sell a warranty on a printer, telling me they would re... read more

Judy G 

on BBB

4 years ago

I’d give zero stars if I could Tried to buy black ink cartridge for my printer. Was told I had to buy the whole gamut of colors for $70! I said that I would need to be shown how to remove the cartridge and install new one. I was told they don’t do any type of service. I said that I could not spend $70 if I don’t know how to remove or install the cartridge. I told him that my husband always did this but he had died recently. I was told again that there is no service. I left the store in tears. BUT he was right, THERE IS NO SE... read more

C. M. 

on BBB

4 years ago

Store:#0412 Location: ***************************************** Date: September 5th 2020 We had tried to print a photo of my son for his birthday. It had a Lightening McQueen toy car (a Disney character) in the photo, and my son was sitting in it. The Copy Center and manager Phillip ******* refused to print this picture of my son sitting in the car. They said it was copyright infringement. Disney does not own my son, and the photo was original and edited by myself. Under the Fair Use law of the United States limited use of c... read more

Aaron Y 

on BBB

4 years ago

an extremely positive experience I had with 2 Staples employees. I had purchased a chair back in the summer to use to take online cl%%%%%% I had minor issues with the chair and contacted the Staples brand warranty support department. I spoke with Denise and Juanita from that department. I must say that I have not experienced such amazing customer service in many years. The representatives were both extremely polite and helpful and went above and beyond to satisfy my issue in a way I would not have expected. 

Terry V. 

on BBB

4 years ago

On 11/22/2020, I tried to return an office supply (hanging folders). These were in the original, unopened box and I provided my original receipt from the in -store purchase. The receipt is dated 10/22/2016. I told the sales clerk it was an old receipt as I just found this while cleaning. He scanned the receipt but it didn’t pull up in their system. He called for assistance from Ellen (Operations Supervisor). She said my receipt was too old, that they updated their systems and couldn’t provide me a refund due to that. When I ... read more

Avery L 

on BBB

4 years ago

NEVER NEVER NEVER ORDER FROM THEM ONLINE All the bad reviews you see here...BELIEVE THEM!!!!!!.... It has been almost a week now and both of my orders were supposed to be next day delivery because I need things for my business....but my orders keep saying delayed and they keep offering to refund money back to me when I just want my orders delivered.....I even put the driver release forms from the Staples website on my door so they will leave the package....they said they tried to deliver but didn't....they didn't even ring t... read more

Steve b. 

on BBB

4 years ago

I was very offended today when going into Staples to purchase my office supplies. EVERY employee in the store was wearing a "Black lives matter" t-shirt. ALL lives matter! Black, White, Hispanic, Asian, etc.. in my opinion, businesses have no place pushing political opinions on their customers. I was very offended and will NEVER SHOP in a Staples store again.