Staples

not happy 

on BBB

3 years ago

Terrible.Unfortunately my company has a membership with these morons. Their biggest problem is that they hired some moronic 3rd party delivery company (capital express) and they can't read, write, speak english.!!! they have no clue where to deliver, who to deliver to or even what f'n day to deliver!!! 

Arlynne W 

on BBB

3 years ago

I want to file a complaint against the Staples store at ****************************************************. I sent my aide to make copies for me of documents I need to submit to the city to renew my Parking Permit for People with Disabilities. It was done improperly by the attendant at the print/copy desk; double sided- mixed up & with some pages copied twice, some not at all. They were returned to me out of order, & with an original page missing. Total cost: $11.32. When I sent my aide back to right the wrong, she was tol... read more

Cheri H 

on BBB

3 years ago

We went to Staples in *************, ** and were so very impressed with the customer service we received. Two sales associates stood out in particular - ****** and ******. Both gentlemen were considerate and extremely helpful to my children and I. We were purchasing a pretty expensive office chair and ****** suggested they price check online (which he routinely does for customers) and we ended up saving $100 on the chair as a result. ****** explained the three year protection plan and how they could put the chair together fo... read more

antony s 

on BBB

3 years ago

Warn minority people who goes to Staples at ***********************.On Nov. 13th. The store manager *** saw me (a minority) enter the store because he just finished helping another customer outside.I know what I exactly want to buy. It is not on the floor but fortunately I saw it on the top shelf.Then I asked *** to help to take it down. Surprisingly, the first word said from him is "I don't sell to reseller".I never saw him and he never saw me before. Without knowing anything from me, he directly judges people based on skin... read more

Travis R 

on BBB

3 years ago

I have tried to schedule a pickup with the e-recycling team for nearly 2 months. I have scheduled it 6 or so times. 3 of the times they claimed to have an improper address, but when I asked them to read off the address on file...it's always correct. They actually showed up one day last week but it took us 5-8 minutes to get a dolly from the 5th floor to the first after getting it from the building management and the driver stated that he could no longer pick it up because it was closed on his wearable. Literally was less tha... read more

Linda B 

on BBB

3 years ago

Terrible terrible waste of time the mobile office, etc there's no wifi. I paid for the computer $30.00 an hour to be bugged by staff joking, etc. Slow slow slow service couldn't print then staff basically wastes your time tells you to go outside for better wifi, dumb me drives down the street to get the wifi. Go back still nothing. Fake promises and white lies at the expense of using .their mobile office. Go to the Fairhaven library the service is great for free! Tons of **************, a fax machine, computers, paper, etc. ... read more

Christi K 

on BBB

3 years ago

I went to Staples in ********, **** with a time sensitive project at 4:30 on Saturday evening. The team stated that I would need to email the project to them due to the size. They said it would definitely be completed Sunday by noon. I Sunday morning at 11:40. No answer after multiple rings. I called back and spoke with a woman who told me that my project will be completed either today or tomorrow. I explained the time sensitivity and stated that I needed it today. I asked what I could do to assist with expediting the proces... read more

Romel 

on BBB

3 years ago

Went into staple at ***************************************************** today to purchase a ******** switch for my kids they have a white board that say 2 available one of the staff went into the room to look for the switch a few second later another employee went and knock on the door after a few minutes the second employee that went into the room came out and ask if I would like to purchase the 4 year warrant for $99 I told him no I dont need the warranty he the explain to me if I take the warranty and wait 2 year and ca... read more

Craig S 

on BBB

3 years ago

On Oct 12, 2021, I placed an online order for a total of $210.00. The order was to be received by Oct 14, 2021. On the 14th, I received an email that the order was lost and delayed until Oct 18, 2021. I called and was told that the logistics company (Capstone Logistics) had lost the item/order. I was told they were looking for it, that it would be reshipped, and that I would receive it no later than Oct 18. My credit card was already charged for the item. The shipment did not show up on the 18th, and I received another email... read more