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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I recently started a new job and the company offers a store to buy company branded merchandise. The order was $177.44. First I made the mistake of choosing 2 day shipping for $51, and they said they fixed it for me. The order didn't update online but I took their word for it. Then I received a shipping confirmation that only some items shipped, so I should've been charged $12.35. Instead, their company charged me $177.44 three times - coming to a total of $532.35. I called and asked if this would be fixed, and she said it wa... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
I recently started a new job and the company offers a store to buy company branded merchandise. The order was $177.44. First I made the mistake of choosing 2 day shipping for $51, and they said they fixed it for me. The order didn't update online but I took their word for it. Then I received a shipping confirmation that only some items shipped, so I should've been charged $12.35. Instead, their company charged me $177.44 three times - coming to a total of $532.35. I called and asked if this would be fixed, and she said it wa... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
I have been a Staples More Personal customer cardholder for 6yrs. ********************** closed my account without any warning for 2yrs of inactivity. I learned through a credit website that my account was closed. The country was in a pandemic! I purchased a $900 laptop in February 2020 using my card. My university closed due to the Covid-19 virus. The school assisted with students' needs during the closure of the semester, and I needed a printer/scanner that can do mass printing and scanning for my assignments because the s... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
I have been a Staples More Personal customer cardholder for 6yrs. ********************** closed my account without any warning for 2yrs of inactivity. I learned through a credit website that my account was closed. The country was in a pandemic! I purchased a $900 laptop in February 2020 using my card. My university closed due to the Covid-19 virus. The school assisted with students' needs during the closure of the semester, and I needed a printer/scanner that can do mass printing and scanning for my assignments because the s... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
Went In today to buy **** gift cards that there was an advertisement sign on the display stating there was no fee sale. Upon checking out I was told that sale was over and they proceeded to go over and tear signs down, I stated it was false advertisement and asked to speak to manager, a very young girl told me she was the manger and there was nothing she can do and walked away to the customer service counter. I then told the cashier I didnt want them but wanted to purchase $400 in ********** cards but while she was checking ... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
Went In today to buy **** gift cards that there was an advertisement sign on the display stating there was no fee sale. Upon checking out I was told that sale was over and they proceeded to go over and tear signs down, I stated it was false advertisement and asked to speak to manager, a very young girl told me she was the manger and there was nothing she can do and walked away to the customer service counter. I then told the cashier I didnt want them but wanted to purchase $400 in ********** cards but while she was checking ... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
I purchased a printer and ink on 2/25/2022. The combined total of the purchase was $190 and change. They preauthorized my account for the total amount, however both printer and ink ended up shipping separately. I got the printer on Saturday and had multiple problems with the shipping of the ink because Staples decided to use their own delivery service Staples Fleet. First it was that they claimed that I had the wrong address. The next day, when I gave detailed directions and left a number to call, they forgot to put it on th... read more
Business response:
Staples apologizes for any inconvenience caused and someone from our Customer Relations will be in contact shortly.
I purchased a printer and ink on 2/25/2022. The combined total of the purchase was $190 and change. They preauthorized my account for the total amount, however both printer and ink ended up shipping separately. I got the printer on Saturday and had multiple problems with the shipping of the ink because Staples decided to use their own delivery service Staples Fleet. First it was that they claimed that I had the wrong address. The next day, when I gave detailed directions and left a number to call, they forgot to put it on th... read more
Business response:
Staples apologizes for any inconvenience caused and someone from our Customer Relations will be in contact shortly.
I had been going to their store since 2018. I would make copies at the self service copier or at the customer service desk. I have never been asked to provide my phone number to complete a sale, at any time whatsoever. Yesterday at around 6:15 PM I went to the *******, ** store to make copies. I had too many documents to use the self service copier so I went to the copy center. I gave the employee my thumb drive and asked her to print the documents. She printed off half of them. Then she asked me for my phone number to check... read more
Business response:
Staples apologizes for the inconvenience, we have reached out to the customer to offer our assistance and an apology. The customer stated he does not want either one. However, we will still address with the store and share his feedback to ensure his voice is heard during our next review and see if possible changes can be implemented.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.6 star rating with 390 reviews.
When is Staples open?
Staples is closed now. It will open at 8:00 a.m.
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