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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I recently started a new job and the company offers a store to buy company branded merchandise. The order was $177.44. First I made the mistake of choosing 2 day shipping for $51, and they said they fixed it for me. The order didn't update online but I took their word for it. Then I received a shipping confirmation that only some items shipped, so I should've been charged $12.35. Instead, their company charged me $177.44 three times - coming to a total of $532.35. I called and asked if this would be fixed, and she said it wa... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
I have been a Staples More Personal customer cardholder for 6yrs. ********************** closed my account without any warning for 2yrs of inactivity. I learned through a credit website that my account was closed. The country was in a pandemic! I purchased a $900 laptop in February 2020 using my card. My university closed due to the Covid-19 virus. The school assisted with students' needs during the closure of the semester, and I needed a printer/scanner that can do mass printing and scanning for my assignments because the s... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
Went In today to buy **** gift cards that there was an advertisement sign on the display stating there was no fee sale. Upon checking out I was told that sale was over and they proceeded to go over and tear signs down, I stated it was false advertisement and asked to speak to manager, a very young girl told me she was the manger and there was nothing she can do and walked away to the customer service counter. I then told the cashier I didnt want them but wanted to purchase $400 in ********** cards but while she was checking ... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
I purchased a printer and ink on 2/25/2022. The combined total of the purchase was $190 and change. They preauthorized my account for the total amount, however both printer and ink ended up shipping separately. I got the printer on Saturday and had multiple problems with the shipping of the ink because Staples decided to use their own delivery service Staples Fleet. First it was that they claimed that I had the wrong address. The next day, when I gave detailed directions and left a number to call, they forgot to put it on th... read more
Business response:
Staples apologizes for any inconvenience caused and someone from our Customer Relations will be in contact shortly.
I had been going to their store since 2018. I would make copies at the self service copier or at the customer service desk. I have never been asked to provide my phone number to complete a sale, at any time whatsoever. Yesterday at around 6:15 PM I went to the *******, ** store to make copies. I had too many documents to use the self service copier so I went to the copy center. I gave the employee my thumb drive and asked her to print the documents. She printed off half of them. Then she asked me for my phone number to check... read more
Business response:
Staples apologizes for the inconvenience, we have reached out to the customer to offer our assistance and an apology. The customer stated he does not want either one. However, we will still address with the store and share his feedback to ensure his voice is heard during our next review and see if possible changes can be implemented.
Purchased a hand calculator on 1/8/2022 for $11.00. Forgot all about it and tried to return it on 2/24/2022. It was unopened, in the original bag with the receipt. I was told I could not return it because tech items cant be returned after 14 days. An $11.00 calculator they say is a tech item!!Wont ever set foot in Staples again.One star because you cant give zero.
Business response:
Staples is truly sorry for the inconvenience this has caused. You will be contacted by a Staples Customer Relations specialist to try to resolve and see what happened.
On Sunday 01/16/22 I ordered business checks on the staples website. The checks advertisement stated that they took 1-2 days to produce and had various options for shipping. I opted for the one day delivery because I needed them to do payroll that week. The additional cost was $140.00. On Tuesday they called to tell me that the order didnt process. The account had money in it but they had used the shipping address as the billing address even though it was entered separately. According to the person on the phone the only way ... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
Had a horrible experience tonight. Walked into the store to return/ purchase/exchange a planner I purchased December 27. I stood at the service desk several minutes waiting for someone to come and assist me. I was in full view of the person at the printing counter and they didn't appear to call anyone or say anything to me. One couple left and another young couple were walking around and talking to someone who I could hear but not see. They appeared to be employees even though they didn't have any clothing or name badges tha... read more
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
So f****** irritated. I've had something shipped 3 times because they claimed to have not received it. The 4th time it was sent express, and now they claim is locked up in a bin they don't have access to. I've been waiting on the same item since November. Im so f****** ****** off.
Business response:
Staples is truly sorry that this occurred and someone from our Customer Relations will be in contact shortly.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.5 star rating with 365 reviews.
When is Staples open?
Staples is open now. It will close at 9:00 p.m.
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