Spinlife.com, Llc

M. H 

on BBB

3 years ago

Zero stars! Lift chair ordered 4/11/2022 has been sitting in a warehouse in *********** for a week, (arrived 4/19/2022). Tried calling SpinLife multiple times, call is automated provided shipper tracking number to contact shipper. Unable to talk to a live person at SpinLife. Shipping tracking gave delivery date 4/25/2022 on shipper site. On 4/25/2022 (site delivery date to arrive), site update stated will call for delivery. No one called to arrange for delivery despite site update. Called shipper, Mainfreight, 4/26/2022 (nex... read more

Richard N 

on BBB

3 years ago

Owner was aggressive to get this sale. He wouldn't let us know where we could see this $1,800 item where we live. He said he's been doing business like this 30+years. We declined to order something this expensive sight unseen. We had ordered something from Spinlife a few years ago but it was an item we had before and it wore out. The next day er got an order "confirmation" for the $1,800 item. Of course we called customer service and cancelled. Please warn others of the aggressive tactics used by spinlife. 

James H 

on BBB

3 years ago

They shipped the wrong hand rims for a wheelchair and have not replaced them after months of saying they will but never have. 

Scott G. 

on BBB

3 years ago

I ************************* purchased a lift chair from spinlife about one year ago and have had nothing but problems with it..They attempted to fix the chair several times and even replaced it..I am still having the same issue with the chair and at this point would like my money back as the chair costs over $ ******* dollars.. I spoke with a representative a week ago who promised to call me back in 24 hours and did not..my name..************************* ..***********************************************************....the c... read more

Rachelle R 66061 

on BBB

3 years ago

I purchased a Golden lift chair DayDreamer PowerPillow PR-632 with MaxiComfort from Spin life with a five year warranty in 7/17/2018. I sleep in this chair a few days a week. Its been out of commission 4-6 month because its been broken. It cost ?? *******. I have had at least 4 service calls and was told if the motor goes out three times they would replace the chair.The first time it was out was the hand control! Pin, chair motor and fork head on 7/22/19. 7/31/19 chair motor, 4/22/20, they had to replace the chair transforme... read more

Kathy P 

on BBB

3 years ago

We purchased two adult electric scooters on line with payment and the money was immediately deducted from our bank account. Four days letter we got a voicemail saying that we need to add another $400.00 per scooter because they had a temporary glitch with their website stating the incorrect price was advertised. We feel they should honor the price that was advertised as this was not our error. We ended up canceling the order because after talking to several people and getting nowhere, it definitely felt like we were getting ... read more

SHAHIDAH S. 

on BBB

3 years ago

This company experience is teaching me to check for customer comments before buying service furniture. I've been fortunate that I got my chair earlier than expected, but I think that is because I called a few times with addtional questions and pleads for expediency in delivery. However, the in-home warranty service is proving to be a farce. The numbers the delivery man gave me directed me to call Spinlife for consultation and directions before anyone can come to my house if they see fit. 24 hour emergency repair service does... read more

Delano T 

on BBB

3 years ago

Wish my story was different than most of the other complainants, but its not. Paid for a chair that claimed to dip in **** days from warehouse and didnt. Had a projected shipment date of 9/2 , which was changed on that date to 9/13. Guess what? You already know, it hasnt shipped yet. Guessing were all in the same mess and placed an order with a company to not get a pair of socks or some other ***** item, but something that is VITAL TO OUR HEALTH AND WELLNESS! Im not **** and understand that my little rant will not change any... read more

Michael L 

on BBB

3 years ago

We have done business with Spin Life in the past. We have purchased 2 Lift Chairs in the past and both were shipped with in just 2 days of ordering. Now we ordered a new one on June 28th, 2021 and we have not recieved it yet. I contacted them today and no one can tell me why we haven't got it yet or where it is. The final answer I got was hopefully it will ship any day now. There **************** has really gone downhill.