Spinlife.com, Llc

ANDRE G 

on BBB

4 years ago

***** *. I wish now I would have read these customer reviews of Spinlife's record of failures. I too purchased an electric wheelchair from them and after 16 months or more it failed. A service person came to diagnose the problem at a cost of $199.00. Advised I needed two batteries and two drive motors, Purchased all of them for a total cost of $1,082.63. A service person came and after replacing the drive motors the service person left, with a charge of 213.93. The problem re-occur. Calls, voice mail, to Spinlife resulted in... read more

Mayuri P 

on BBB

4 years ago

I called Spin Life and spoke to Joe J****** about a lift chair for my mother who just moved into an assisted facility so that she can have some help getting out of a chair. The Chair was about $1,000 including tax. When he wrote up the order, he asked me specifically what color I would like, so he offered gray as an option. I said yes, gray would be great, matches the room decor for my mom. A week later, the chair was delivered to the facility and it was not gray, it was beige. I emailed Joe twice and he never responded. I a... read more

Hugh W. 

on BBB

4 years ago

Ordered elevating leg rests for my wife's wheelchair, and site said delivery in 1-3 days. Arrived 6 days later, and were not the elevating leg rests, but standard leg rests. Called customer service, left on hold for 10 minutes, apparently forgotten. Finally someone came back, and we started all over, but this person was unintelligible (Phillipines). Got a person who spoke English(US?) confirmed wrong part sent and said correct part would be an additional $6.12 and is now on back order for two weeks. I said that since this wa... read more

Frustrated in Texas 

on BBB

4 years ago

DO NOT DO BUSINESS WITH THIS COMPANY. I called and placed myself in the phone queue twice (waiting almost 5 hours with no call back) before I actually got through. Then, I found out that in spite of having purchased a scooter less than 3 months ago (which now has a dead battery because I guess you must leave the scooter plugged in at all times and not let the battery drain down or it will not recharge) and using it less than 6 miles, it appears my battery is dead and will not accept a charge. Then, when I did finally speak t... read more

Sally W 

on BBB

4 years ago

Delivered a 12 volt Pride Mobility GoGo LX w/CTS. Ordered and paid for an 18v scooter. Pride Mobility received the order, emailed SpinLife and advised them scooter only came with 12 volt (18 volt discontinued 2019) and SpinLife told them to ship it to me WITHOUT a call or email asking me if it was okay. Customer Service agent Ish T***** *****said he didn't know and it would "cost" me. Customer Service said it would cost me $300.00. SHAME ON THEM!!! 

Willlie O 

on BBB

4 years ago

Second wheelchair we have received with defect being in both 

kevin l 

on BBB

4 years ago

i would give them a zero if i can ...BUYER BEWARE .. I PAYED FOR A SCOOTER 3 WEEKS AGO AND NOTHING THEN I CALLED AND THEY SAID MAYBE IN THE END OF AUGUST !!! TERRIUBLE COMPANY GO SOMEWHERE ELSE !!!!!!!!!!!! CROOKS ! TAKING ADVANTAGE OF THE ELDERLY !! YOU DESERVE BETTER !!! 

Dr. Neil P 

on BBB

4 years ago

POOR CUSTOMER SERVICE, IORDERED TWO WHEELCHAIRS WE DID NOT OPEN THE BOX AND WANTED TO RETYRN THEM WE CALL 8 DAYS IN A TOW SPOKE WITH EMILY, PAULA AND THEN THR MANAGER CARLA REQUESTING the RA NUMBER. THEY KEPT TELLING US THEY WOULD EMAIL US THE RA. WE NEVER RECEIVED IT AND WE WERE UNABLE TO RETURN THE ITEMS DOE OUR REFUND. very UNSCRUPULOUS COMPANY. (Please,Excuse grammatical errors and brevity.) ********** 

Joe d 

on BBB

4 years ago

SCAM OUFIT!! Ordered chair. Cxld 19 hours later. Spinlife says already shipped but won’t be delivered until 10 days minimum?? 40% return and restocking fees on $1100 order!