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Spinlife.com, Llc
- Other
- Columbus, OH
About this business
Location details
330 W Spring St Ste 303, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order for pride outlander n August 21 2017 and canceled the order due to wrong order. I called Spinlife and asked for a refund of $1799. The customer service said that it will be soon. After that I have called several times. It is now October 15th and I have not seen any refund. I do not know whether I will see the refund of $1799. I am an elderly man with disabilities and suffer from Parkinson disease. If I do not see the refund, I will file a complaint with the attorney general of Ohio for internet fraud. I am ... read more
Business response:
Dear ***** ******* I am so sorry for the delay with you receiving your refund. Your order had been shipped when it was cancelled so the order had to be turned around and shipped back. That did contribute to the delay in your refund. Your refund has been processed today 10/16/17 and will show on your credit card in 3-5 business days. Any questions please let me know. Thank you, Carla G**** ******** ******** *******
Best customer service I've ever experience. Amazing company and I will use again.
** SPINLIFE ** WARNING - DO NOT ORDER FROM THEM !!! YOU WILL BE DISAPPOINTED !! If you or someone you know needs to order home supplies, wheelchair parts, adaptive sporting equipment please take my warning to heart and DO NOT order anything from SPINLIFE !! If you order from them you will definitely be disappointed in some way or fashion. I ordered a new back rest for my Q7 Quickie wheelchair on 5/23 a sweet Jay3 carbon fiber one which costs $617. I placed the order over the phone with a SPINLIFE customer service rep. I repe... read more
Recently purchased a Pride Victory 9-3 scooter from SpinLife and received it a couple days ago. The seat is made so that the operator has to lean back and cannot sit up straight on this seat to operate this scooter. SpinLife states there is nothing they can do to resolve this issue. I requested exchanging the 9-3 seat for a seat on a 10-3 scooter. SpinLife refuses to do so. They stated that I should spend another $300.00 for another seat! I disagree. They state on their web site- "satisifaction guaranteed!" What does this me... read more
While their product selection and pricing is excellent, their delivery process is beyond absurd. My family purchased a patient lift for my paralyzed mother. SpinLife contracted with *** ******** trucking company for delivery. The trucking company only provides curbside delivery, something that SpinLife never thought to mention when they were taking our money. Imagine my 90 year old father being forced to drag the boxed lift up to their apartment by himself! Had we known the delivery would have been that horrendous, we would ... read more
Bought a pride gogo scooter from spin life for $549. Two years later transaxle seized up and spin life wants $485 for just the part. Never again will i buy from spin life.
Business response:
SpinLife is disappointed by the Customer's statement. The Transaxle has a limited life warranty and the warranty had expired. I would be happy to extend an AT COST pricing for this item if that would help the Customer. Please contact our NSP department. Scott J****** ******** ** *****
TERRIBLE CUSTOMER SERVICE! VERY NON-RESPONSIVE! We ordered a Hoyer for several thousand dollars in Jan, 2017. Our loved one took a turn for the worse and had to be placed in hospice, so we called to cancel the order the week of Jan. 23 and were told the order was cancelled and we would receive a verification email... we did not receive the email, but instead, received two boxes with straps for the Hoyer. We called again in February and asked to confirm it was cancelled and at first they said no, but after "reading the notes"... read more
DEPLORABLE CUSTOMER SERVICE: I had high hopes of purchasing a hard to find mobility ramp with this company. The initial customer service representative took all of my information and claimed she called back the same day. After leaving two messages for her I asked to speak to someone else and got the rudest fellow ever. He hung up on me after refusing to get the info I had given there company the previous day. No apologies for the inconvenience, just straight attitude. Further, I called again and asked for a supervisor and af... read more
I talked to a saleswoman about needing a lift for my new power wheelchair. I gave her the make and model number and she recommended the outlander for my pick-up. Upon review I asked if the clamping hold down arm would work, she assured me it would. When I received the lift and had it installed, the hold down arm would obviously not work. A call to their service techs revealed the hold down arm was only for scooters and not power wheelchairs. The tech rep gave me my money back for the arm and told me to buy four ratchet strap... read more
Frequently asked questions about Spinlife.com, Llc
How is Spinlife.com, Llc rated?
Spinlife.com, Llc has a 1.4 star rating with 100 reviews.
When is Spinlife.com, Llc open?
Spinlife.com, Llc is closed now. It will open at 9:00 a.m.
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