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Spinlife.com, Llc
- Other
- Columbus, OH
About this business
Location details
330 W Spring St Ste 303, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered elevating leg rests for my wife's wheelchair, and site said delivery in 1-3 days. Arrived 6 days later, and were not the elevating leg rests, but standard leg rests. Called customer service, left on hold for 10 minutes, apparently forgotten. Finally someone came back, and we started all over, but this person was unintelligible (Phillipines). Got a person who spoke English(US?) confirmed wrong part sent and said correct part would be an additional $6.12 and is now on back order for two weeks. I said that since this wa... read more
DO NOT DO BUSINESS WITH THIS COMPANY. I called and placed myself in the phone queue twice (waiting almost 5 hours with no call back) before I actually got through. Then, I found out that in spite of having purchased a scooter less than 3 months ago (which now has a dead battery because I guess you must leave the scooter plugged in at all times and not let the battery drain down or it will not recharge) and using it less than 6 miles, it appears my battery is dead and will not accept a charge. Then, when I did finally speak t... read more
Delivered a 12 volt Pride Mobility GoGo LX w/CTS. Ordered and paid for an 18v scooter. Pride Mobility received the order, emailed SpinLife and advised them scooter only came with 12 volt (18 volt discontinued 2019) and SpinLife told them to ship it to me WITHOUT a call or email asking me if it was okay. Customer Service agent Ish T***** *****said he didn't know and it would "cost" me. Customer Service said it would cost me $300.00. SHAME ON THEM!!!
Business response:
Dear ***** *********** We are sorry that the Pride scooter that you ordered did not ship with the 18AH batteries that you paid for but instead shipped with the 12AH. We were not aware that the manufacturer had discontinue 18AH battery option at the time you placed your order. SpinLife has processed a no charge order for the 18AH battery pack for you scooter which will be shipping to your shortly. We sincerely apologize for any inconvenience and frustration this may be causing you. We deeply value your business with SpinLife.... read more
Second wheelchair we have received with defect being in both
Business response:
Dear ******, I'm sorry to hear that your replacement travel power wheelchair is having an issue after using it for 11 months. This time it sounds like the right motor is the problem. As your wife and I discussed on the phone we are going to ship a new motor to you and setup a technician to install the motor and ensure your chair is in proper working order again. I will ensure that your power chair is back up in working order as soon as possible!
i would give them a zero if i can ...BUYER BEWARE .. I PAYED FOR A SCOOTER 3 WEEKS AGO AND NOTHING THEN I CALLED AND THEY SAID MAYBE IN THE END OF AUGUST !!! TERRIUBLE COMPANY GO SOMEWHERE ELSE !!!!!!!!!!!! CROOKS ! TAKING ADVANTAGE OF THE ELDERLY !! YOU DESERVE BETTER !!!
Business response:
Dear *****, I'm sorry for the issues you had with your recent purchase with our company. Unfortunately it was an unusual set of circumstances that lead to this confusion. Because of COVID 19 warehouse issue, there was a shipping delay. We initially cancelled the order per your request on 6/12 and then reinstated the order for you on 6/15. Then, to complicate matters, we discovered that the item was out of stock. We then cancelled the order for you on 6/22 and issued you a full credit on the same day. I have attached a receip... read more
POOR CUSTOMER SERVICE, IORDERED TWO WHEELCHAIRS WE DID NOT OPEN THE BOX AND WANTED TO RETYRN THEM WE CALL 8 DAYS IN A TOW SPOKE WITH EMILY, PAULA AND THEN THR MANAGER CARLA REQUESTING the RA NUMBER. THEY KEPT TELLING US THEY WOULD EMAIL US THE RA. WE NEVER RECEIVED IT AND WE WERE UNABLE TO RETURN THE ITEMS DOE OUR REFUND. very UNSCRUPULOUS COMPANY. (Please,Excuse grammatical errors and brevity.) **********
SCAM OUFIT!! Ordered chair. Cxld 19 hours later. Spinlife says already shipped but won’t be delivered until 10 days minimum?? 40% return and restocking fees on $1100 order!
Company does not stand behind warranty claims. Customer service is customer disservice. Has taken 1 month since warranty request was initiated and the problem is still not fixed. They expect the customer to diagnose their own problem. They lie about return of phone calls and make empty promises about when a tech will show up. When he did finally show up, he left a scooter that is still not useable at best and a fire hazard at the worse. Shame shame shame on a company that tries to take advantage of handicap and infirm people... read more
Business response:
*******, We are sorry for the delay in getting your scooter repaired for you in a timely manner. The additional part needed has been ordered and will arrive to you on Monday 5/18/20. We have also notified the technician so they can contact you to get the service scheduled. Please let us know how we can help you. Thank you, SpinLife Customer Service
Do not buy from Spinlife.com. The chair was great for less then a week and started not working. Turns out it is a faulty switch that is in the motor. The switch is under warranty. But if I want them to come fix it, it is a 200 bill. Because I didn't by the in home service which is 200 or 250. So see either way they win and make money off of you. You pay for it no matter what. So what do they care if they send you faulty equipment. NEVER BUY FROM THEM! I wish I would of found these reviews before I bought. I will make sure I ... read more
Business response:
***** I am sorry to hear that your chair requires service and that you elected not to purchase a one year service contract for $65.00. If your equipment was deemed to be faulty out-of-the box, we would either replace or service at our cost, but this issue appears to have occurred 3-4 months after delivery. We are able to service your chair with one of our field service technicians at $199. Please call us at *************5 if you would like to schedule an appointment. Thank you, SpinLife
Frequently asked questions about Spinlife.com, Llc
How is Spinlife.com, Llc rated?
Spinlife.com, Llc has a 1.4 star rating with 100 reviews.
When is Spinlife.com, Llc open?
Spinlife.com, Llc is closed now. It will open at 9:00 a.m.
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