This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Spinlife.com, Llc
- Other
- Columbus, OH
About this business
<p><span style="line-height: 1em;">This company states that they offer wheelchairs, electric scooters, and seating systems.</span></p> <p></p> <p> </p>
Location details
330 W Spring St Ste 303, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have run major companies and if my employees acted as Spinlife's have I would be doing some serious training or succession planning. Almost four weeks ago I called to have a repair done on a scooter which is under warranty. SpinLife's phone system is messed up and after being moved in the Que from 4, 3, 2, 1 several times they tell you to leave a message so I left several messages and nobody ever called back. Finally I reached a tech who said they would assign the repair and someone would get back to me about an appointmen... read more
Amazing how this company has 99% negative reviews but an A+ BBB rating? Makes me think the BBB system is flawed. This company is HORRIBLE!
Business response:
Dear Mr. *****, We’re sad to hear that you didn’t have a good experience with your recent purchase. I reviewed your online order unfortunately, there were some issues with the delivery. The freight carrier notified us that this scooter had been refused by your grandparents and returned back to the warehouse. The scooter was purchased with our SpinLife Certified Tech Set-Up with Inside Delivery, with this option the scooter is delivered by a freight carrier and our technician will go out after delivery to set-up and demonstra... read more
Very upset with this company. Ordered a lift chair which they said it would ship the same day and everytime I called I got a different answer. Finally after 3or4 times they finally said it was back ordered. So I canceled the order. They took money out of my account and had not reissued it back in my account and it's been 9 days. Very poor business. They lied everytime we called which was everyday.
Business response:
Dear ****** ****, We sincerely apologize for the back order with the manufacture which caused a delay in shipping your item within the time frame that you expected. We do show you did request a cancellation of your order on October 23rd and your order was confirmed canceled with the shipping warehouse on October 24th. A full credit refund was issued to your credit card on October 29th, which was four business days after your cancellation request. Our credit process normally takes 5 to 7 business days to complete. Sincerely, ... read more
The scooter is good but a problem with battery’s being defective is a real problem. I contacted company on my sons behalf as he doesn’t live with me. I stated battery wasn't charged every day because he don’t use it everyday but when he used it he always plugged it in over nite. Company claims battery’s weren’t charged properly. NOT TRUE! They were charged everyday he used it. They won’t replace 3 month old battery’s even though they are under one year warrsnty
Business response:
We were in contact with Ms. ******* who requested we speak to her son to verify how often he charges the batteries and how often he uses his scooter as she initially reported he was using the scooter daily but only charging the batteries every other night, overnight. We did speak with her son on October 16th and he verified for us his charging pattern. We requested and he agreed to have a load test done on the batteries so we could report the test results to MK Batteries. Once we get the results from him we will contact the ... read more
Slick Spinlife product brochure. I should have checked them out first. I ordered a custom Invacare manual wheelchair and the chair is actually nice but it was ordered as a low seat and arrived with a standard height seat. The customer service person gave me a nonsensical explanation. I contacted Invacare who asked Spiinlife to find an in home tech to adjust my chair. It was going to cost me $179. I found a handyman who adjusted the chair for $30.
Business response:
Dear ***** *****, Thank you for your purchase with SpinLife.com. I want to apologize that your Invacare 9000 XT wheelchair was ordered and shipped with an incorrect floor to seat height. Our charge for a field service technician is $179.00 however in this case we should have looked more closely at the issue and provided you the service at no charge. I understand that you paid a handyman to adjust your wheelchair height for you and that you paid him $30.00 for his service. SpinLife will be issuing you a credit refund of $50.0... read more
My whill C-1 was supposed to be shipped to me on May 23. I had ordered it via telephone on May 16. It is now May 30 and it still hasn't been shipped per the online info and telephone conversation with two different reps. I was also told the reps would follow up and let me know reasons for the delay and when it would be shipped. So far no update. I am very frustrated and annoyed. I have a serious mobility issue and need this vehicle to get out and around to live a more full life. I did not check the Better Business Bureau sit... read more
Customer service is non existant . they never are available .Don't buy from . this company
Having many issues with a scooter, but they are not honoring the warranty. Poor follow-up support after the sale. Not responding to emails and voicemails.
Ordered adjustable bed (essentially a hospital bed). Upon delivery it was apparent product did not match catalog description and we refused delivery and immediately contacted the company by telephone and email. Merchant has repeatedly agreed to refund most of product cost, less a "restocking fee," but to date has failed to do so. We have contacted customer service numerous times and they claim that we'll get a refund. On 10/1/18 the company told us that the refund would occur "within three business days" but that was 45 days... read more
Frequently asked questions about Spinlife.com, Llc
How is Spinlife.com, Llc rated?
Spinlife.com, Llc has a 1.4 star rating with 95 reviews.
When is Spinlife.com, Llc open?
Spinlife.com, Llc is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com