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Spinlife.com, Llc
- Other
- Columbus, OH
About this business
<p><span style="line-height: 1em;">This company states that they offer wheelchairs, electric scooters, and seating systems.</span></p> <p></p> <p> </p>
Location details
330 W Spring St Ste 303, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very upset with this company. Ordered a lift chair which they said it would ship the same day and everytime I called I got a different answer. Finally after 3or4 times they finally said it was back ordered. So I canceled the order. They took money out of my account and had not reissued it back in my account and it's been 9 days. Very poor business. They lied everytime we called which was everyday.
Business response:
Dear ****** ****, We sincerely apologize for the back order with the manufacture which caused a delay in shipping your item within the time frame that you expected. We do show you did request a cancellation of your order on October 23rd and your order was confirmed canceled with the shipping warehouse on October 24th. A full credit refund was issued to your credit card on October 29th, which was four business days after your cancellation request. Our credit process normally takes 5 to 7 business days to complete. Sincerely, ... read more
The scooter is good but a problem with battery’s being defective is a real problem. I contacted company on my sons behalf as he doesn’t live with me. I stated battery wasn't charged every day because he don’t use it everyday but when he used it he always plugged it in over nite. Company claims battery’s weren’t charged properly. NOT TRUE! They were charged everyday he used it. They won’t replace 3 month old battery’s even though they are under one year warrsnty
Business response:
We were in contact with Ms. ******* who requested we speak to her son to verify how often he charges the batteries and how often he uses his scooter as she initially reported he was using the scooter daily but only charging the batteries every other night, overnight. We did speak with her son on October 16th and he verified for us his charging pattern. We requested and he agreed to have a load test done on the batteries so we could report the test results to MK Batteries. Once we get the results from him we will contact the ... read more
Slick Spinlife product brochure. I should have checked them out first. I ordered a custom Invacare manual wheelchair and the chair is actually nice but it was ordered as a low seat and arrived with a standard height seat. The customer service person gave me a nonsensical explanation. I contacted Invacare who asked Spiinlife to find an in home tech to adjust my chair. It was going to cost me $179. I found a handyman who adjusted the chair for $30.
Business response:
Dear ***** *****, Thank you for your purchase with SpinLife.com. I want to apologize that your Invacare 9000 XT wheelchair was ordered and shipped with an incorrect floor to seat height. Our charge for a field service technician is $179.00 however in this case we should have looked more closely at the issue and provided you the service at no charge. I understand that you paid a handyman to adjust your wheelchair height for you and that you paid him $30.00 for his service. SpinLife will be issuing you a credit refund of $50.0... read more
My whill C-1 was supposed to be shipped to me on May 23. I had ordered it via telephone on May 16. It is now May 30 and it still hasn't been shipped per the online info and telephone conversation with two different reps. I was also told the reps would follow up and let me know reasons for the delay and when it would be shipped. So far no update. I am very frustrated and annoyed. I have a serious mobility issue and need this vehicle to get out and around to live a more full life. I did not check the Better Business Bureau sit... read more
Customer service is non existant . they never are available .Don't buy from . this company
Having many issues with a scooter, but they are not honoring the warranty. Poor follow-up support after the sale. Not responding to emails and voicemails.
Ordered adjustable bed (essentially a hospital bed). Upon delivery it was apparent product did not match catalog description and we refused delivery and immediately contacted the company by telephone and email. Merchant has repeatedly agreed to refund most of product cost, less a "restocking fee," but to date has failed to do so. We have contacted customer service numerous times and they claim that we'll get a refund. On 10/1/18 the company told us that the refund would occur "within three business days" but that was 45 days... read more
Spinlife falls down on after-purchase service. My scooter has twice experienced a bad transaxle (which I don't blame on SpinLife). The first time it was repaired under the service/parts warranty, but it took 3 weeks to get the part. This last time only the transaxle was under warranty. It was supposed to be shipped over the weekend. It was then suddenly backordered to arrive a month from now. In neither of these cases did SpinLife communicate with me proactively. Not worth it.
Takes your money and then doesn't respond to your phone calls, doesn't ship the product, looses faxes, makes excuses and is rude when you call. Do not do business with this company!!! ALSO, if you are an ****member like me, call them also and report them. They advertise on ***** website so ****is looking into this also, I ordered an oxygen concentrator on 8/6/18, paid for it, yet still not shipped. I called on 8/17/18 to find out the status of my order and was told then and only then that I needed a physicians order. My phys... read more
Frequently asked questions about Spinlife.com, Llc
How is Spinlife.com, Llc rated?
Spinlife.com, Llc has a 1.5 star rating with 93 reviews.
When is Spinlife.com, Llc open?
Spinlife.com, Llc is closed now. It will open on Monday at 9:00 a.m.
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