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Spinlife.com, Llc
- Other
- Columbus, OH
About this business
Location details
330 W Spring St Ste 303, Columbus, OH, 43215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Slick Spinlife product brochure. I should have checked them out first. I ordered a custom Invacare manual wheelchair and the chair is actually nice but it was ordered as a low seat and arrived with a standard height seat. The customer service person gave me a nonsensical explanation. I contacted Invacare who asked Spiinlife to find an in home tech to adjust my chair. It was going to cost me $179. I found a handyman who adjusted the chair for $30.
Business response:
Dear ***** *****, Thank you for your purchase with SpinLife.com. I want to apologize that your Invacare 9000 XT wheelchair was ordered and shipped with an incorrect floor to seat height. Our charge for a field service technician is $179.00 however in this case we should have looked more closely at the issue and provided you the service at no charge. I understand that you paid a handyman to adjust your wheelchair height for you and that you paid him $30.00 for his service. SpinLife will be issuing you a credit refund of $50.0... read more
My whill C-1 was supposed to be shipped to me on May 23. I had ordered it via telephone on May 16. It is now May 30 and it still hasn't been shipped per the online info and telephone conversation with two different reps. I was also told the reps would follow up and let me know reasons for the delay and when it would be shipped. So far no update. I am very frustrated and annoyed. I have a serious mobility issue and need this vehicle to get out and around to live a more full life. I did not check the Better Business Bureau sit... read more
Customer service is non existant . they never are available .Don't buy from . this company
Having many issues with a scooter, but they are not honoring the warranty. Poor follow-up support after the sale. Not responding to emails and voicemails.
Ordered adjustable bed (essentially a hospital bed). Upon delivery it was apparent product did not match catalog description and we refused delivery and immediately contacted the company by telephone and email. Merchant has repeatedly agreed to refund most of product cost, less a "restocking fee," but to date has failed to do so. We have contacted customer service numerous times and they claim that we'll get a refund. On 10/1/18 the company told us that the refund would occur "within three business days" but that was 45 days... read more
Spinlife falls down on after-purchase service. My scooter has twice experienced a bad transaxle (which I don't blame on SpinLife). The first time it was repaired under the service/parts warranty, but it took 3 weeks to get the part. This last time only the transaxle was under warranty. It was supposed to be shipped over the weekend. It was then suddenly backordered to arrive a month from now. In neither of these cases did SpinLife communicate with me proactively. Not worth it.
Takes your money and then doesn't respond to your phone calls, doesn't ship the product, looses faxes, makes excuses and is rude when you call. Do not do business with this company!!! ALSO, if you are an ****member like me, call them also and report them. They advertise on ***** website so ****is looking into this also, I ordered an oxygen concentrator on 8/6/18, paid for it, yet still not shipped. I called on 8/17/18 to find out the status of my order and was told then and only then that I needed a physicians order. My phys... read more
I bought a scooter and 2 weeks later it broke! Sent a part and 2 idiots from some flakey company called Delta Accessibility. 2 morons showed up looking like they just came from the bar! 1 guy shook so bad he could barely hold the screwdriver. Didn't have a clue how to repair a scooter. Still broken, no response from anybody. STAY AWAY!!
I emailed the website directly to SpinLife to compliment the Reps that have helped me on orders, they provide exceptional customer service and with knowledge to truly help assist and response time is immediate. This company is what every client wishes to experience in a company. I requested parts on complexed wheelchair that no other company could help me with. I provided photo, unsure on what was really needed, and they were able to assist, along with positive demeanor on responses. I am very pleased, and no doubt this is 5... read more
Business response:
******, we appreciate your business and are glad we’re able to provide you with the necessary TiLite parts for your ultralightweight wheelchair. Our Product Experts have years of industry experience and are available 7 days a week, please let us know if we can assist you with any of your future mobility needs.
Frequently asked questions about Spinlife.com, Llc
How is Spinlife.com, Llc rated?
Spinlife.com, Llc has a 1.4 star rating with 100 reviews.
When is Spinlife.com, Llc open?
Spinlife.com, Llc is closed now. It will open at 9:00 a.m.
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