Spinlife.com, Llc

Rita M 

on BBB

a week ago

Never purchase from them.I am writing to express my concerns regarding a chair I purchased in August 2025 for $3585. Unfortunately, after less than two months of use, the chair has become defective and requires a $272 repair. This has been quite inconvenient, as the chair remains unusable and occupies space in our home.I have always heard positive feedback about their products and was looking forward to enjoying the same quality. Therefore, I was surprised and disappointed when this issue arose so soon. They sold me a defect... read more

Debby p 

on BBB

a month ago

I received a Lift chair from Spin life in 7/04/23 and had a 2 year warranty on it. I started having problems that I called and addressed in 5/2025. I had a tech come out and access the problems and he said parts needed to be ordered. I waited over a month before another tech came back out and said I dud NOT need the patrs, he took them back, but I am still having a problem plus the back part of the chair that had to be replaced has NOT be taken care of .I call on a daily basis and leave countless messages, with no resolve. T... read more

Colleen O 

on BBB

a month ago

Please DO NOT BUY from them! SpinLife and Travel Buggy sold my brother a wheelchair that catastrophically failed. While in normal use on a flat path, the wheel and bracket sheared completely off, throwing him from the chair and causing injury. This is not wear and tear it is a dangerous frame failure.Despite Travel Buggys own 5-year warranty on the frame, SpinLife and Travel Buggy have refused to replace the chair. Their solution was to send a replacement part, which still has not arrived, leaving my brother stranded without... read more

David M 

on BBB

2 months ago

I have a Golden technologies scooter I use daily and really like and have called the company for items. Now If I need a part I am referred to the website and must wait for a response that never arrives. What happened to the great service?Should I require a new scooter I will be forced to obtain on from somewhere else due to the terrible communication. 

David M 

on BBB

2 months ago

I have a Golden technologies scooter I use daily and really like and have called the company for items. Now If I need a part I am referred to the website and must wait for a response that never arrives. What happened to the great service?Should I require a new scooter I will be forced to obtain on from somewhere else due to the terrible communication. Dear *****.Thank you for reaching out and sharing your experience with us. We want to sincerely apologize for the frustration and inconvenience youve encountered. We value your... read more

yoland j 

on BBB

4 months ago

never buy anything from spin life they will lie to you and deceive you about their products!!!! 

Stepfon F 

on BBB

5 months ago

My experience has been awful and extremely dismissive. I ordered a ramp to go to my shed and specifically asked for a 4ft ramp when I called. They didnt send any conformation number to my email and I had to call back to get the tracking number for my package. When it arrived I received a 2ft ramp and wanted to immediately send it back. When I called they were helpful at first and said they would review it with their manager and stated that I did ask for a 4ft ramp. When they reached back out they said that I did not ask for ... read more

Robin 

on BBB

7 months ago

SpinLife.Com, LLC Address: Columbus, OH 43215 Complaint Details I've had a Long 2.5 years with a barrage of complaints for a $2,200 automatic chair after Covid left me disabled the has never worked as SpinLife described Battery charger, doesn't hold charge, doesn't go the distance as stated/proclaimed, seat wobbles, hand rest wobbles, underneath chair sounds like it's dragging something. Third party technician came out replaced the entire chair under warranty he spent 30 minutes placing zip ties under the right arm rest. I w... read more

Dove C 

on BBB

11 months ago

I have bought several large items from them over the years and been very happy with the price, product, quality, and after sales service.The one thing you have to be very careful about is that many items are not returnable. They will make things right if the item is detect defective, but you may not be able to return it if you decide, you just dont want it or you didnt read the product description carefully enough. Its not like shopping at *******I have found their customer service people to be very knowledgeable so you can ... read more