Spinlife.com, Llc

Robin 

on BBB

3 weeks ago

SpinLife.Com, LLC Address: Columbus, OH 43215 Complaint Details I've had a Long 2.5 years with a barrage of complaints for a $2,200 automatic chair after Covid left me disabled the has never worked as SpinLife described Battery charger, doesn't hold charge, doesn't go the distance as stated/proclaimed, seat wobbles, hand rest wobbles, underneath chair sounds like it's dragging something. Third party technician came out replaced the entire chair under warranty he spent 30 minutes placing zip ties under the right arm rest. I w... read more

Dove C 

on BBB

4 months ago

I have bought several large items from them over the years and been very happy with the price, product, quality, and after sales service.The one thing you have to be very careful about is that many items are not returnable. They will make things right if the item is detect defective, but you may not be able to return it if you decide, you just dont want it or you didnt read the product description carefully enough. Its not like shopping at *******I have found their customer service people to be very knowledgeable so you can ... read more

Philip H 

on BBB

9 months ago

I regret buying a ew36 from them The seat went bad and they wanted over 500 dollars to replace + 150 dollars to install Incredible awful service!!! Do not buy from Spinlife. 

Marylyn H 

on BBB

9 months ago

BUYER BEWARE! SpinLife and ****** ************ do not stand behind their products! I ordered a LiteRider Envy power chair, which was delivered May 9 with a base from one model and a seat and battery from another - a quality problem from the factory. It could not be assembled, confirmed by a service technician sent by SpinLife. Neither SpinLife nor ****** ************ would remove the defective parts from my small apartment or send me an assembled chair. Their quality mess became my responsibility. I had to have friends box u... read more

Cassondra R 

on BBB

10 months ago

I am very pleased with Spinlife. I ordered a lift chair. Through no fault of Spinlife, the chair arrived with significant damage, which occurred during shipping. Customer service was friendly, helpful, and efficient. They went above and beyond to replace the product, adding white glove delivery service to assure the best experience. They kept me informed throughout the process. They were professional and I love my new lift chair. 

JERRY H 

on BBB

a year ago

i ordered a "feather scooter" from Spinlife, the email said i would be notified when delivery would be, i just happen to be home when it was delivered to my front porch, i did get the driver to move it to my garage, I am an amputee. when i ordered it, i was given the impression "white glove" delivery was included, it was not. when the unit was assembled, i sat in it and when i went to get out, it tipped over causing me to fall. after observing the two front wheels where extremely close together, offering no stability. i sent... read more

Michelle M 

on BBB

a year ago

After almost an hour on the phone with a Spinlife Representative who convinced me it would not be too small for me I ordered a buzz around scooter. They waived their white glove delivery fee making me think they were doing me a favor. Instead It was delivered put together and no box was left for me. I inquired about needing to return it prior to ordering it and I was assured it would be a hassle free return and the only charge would be a 20% restocking fee. I needed to return it and when requesting the return I was sent a re... read more

Robert C 

on BBB

a year ago

I spent $3000 for a lift chair. It is supposed to be under warranty. 2 years, with minimum usage, later, it stops working. They want to charge $250 for a service call to see what’s wrong. My electrician gets $85 for a service call. My plumber gets $75. My air conditioner service guy gets $75. $250? Outrageous! For a $3000 chair, they should stand by their product! Run from this company! 

Janet F 

on BBB

a year ago

They sold me a scooter that did not work from the start. After 14 service calls, I was send a "new one with the same problems. This scooter can not be fully charged. Spinlife has refused to help me. They quoted 20 mile range, it is more like 5 miles. It dies without warning, very dangerous. The release to push it is in the back, you have to rush to the front to stir it. It ran over my feet twice. this is a very heavy scooter with 2 batteries. This scooter died in August while I still had a warranty, that they told me would b... read more