Southern Vacation Rentals

erica k. 

on Birdeye

4 years ago

Awful Would not refund or even give a credit on our $1600 We supposedly had insurance but that did not matter  

erica k. 

on Birdeye

4 years ago

Awful Would not refund our money or even give a credit for our $1600 deposit when covid hit We were told we had insurance but that mysteriously became null and void 

Chris F. 

on Birdeye

4 years ago

Cancelled our reservation less than 3 weeks before our stay. Claimed "repairs won't be finished in time". They gave us no warning there were even repairs in the works and they've likely been going on for months. Reservations made over 3 months ago and now they left 12 people without a destination and no time to reschedule in the area. Absolutely ZERO repercussions when the host cancels. All they could do is refund money and say "sorry".  

Christine Kayser M. 

on Birdeye

4 years ago

Dear Guest Ambassador, I wrote a letter to the company on September 30, 2020, and received an automated reply from the management group that I would get a response within 14 days. As of today, I have received ZERO communication from the company. I have allowed a generous length of time for your reply. I anticipated that letter too would fail to get a reply. From the photos on the website, the place looked lovely. The fact that the website also said extra sanitation protocols were being taken because of COVID. Your sanitatio... read more

Gabriel H. 

on Birdeye

4 years ago

Booked our vacation on 1-17-2020 (for a vacation on May 30th) and paid 1/2 down and opted in for travel insurance offered through Southern Resorts. Had to cancel our trip in May. Our travel insurance claim was denied (a foreseeable event clause within the policy due to the Corna Virus) because the policy was not started until 3-26-2020, which according to the CSA insurance is when they received payment for this - but I paid for this through Southern Resorts on 1-17-2020. Southern Rentals has a no-refund policy and pushes y... read more

Anthony D. 

on Birdeye

4 years ago

First time user of the rental company. Found them to be very unaccommodating to reschedule a rental during hurricane Sally, even thought the home was empty for the period we wished to reschedule.Ended up not going due to hurricane and loosing 4 days rental fees. 

Lori Q. 

on Birdeye

4 years ago

Do Not Use Southern Vacation Rentals in Alabama and Florida. Very bad experience with customer service and cleanliness of unit. Arrived to the office at Southern Vacation Rentals in Perdido Key Florida to a locked office. Was given a code for a box on the outside of the building that did not work. There was another family trying to check in at the same time and their code did not work either. We were told to text manager and they would call us. Waited 20 minutes with no response and other family finally reached someone... read more

zena g. 

on Birdeye

5 years ago

Zero is more likely. They don't answer the phone for emergencies..  

Erin W. 

on Birdeye

5 years ago

We booked a rental property in October in Pensacola for Memorial Day Weekend. Due to the pandemic, we have been trying for MONTHS to get in contact with an actual human being about our options for cancelling this reservation, as we are not legally allowed to stay in this property under the restrictions set in place on short term rentals in the state of FL. We have been told that they would only deal with reservations "within a 10 day window" and that we had to wait. Well, we have waited, and we are now 10 days out and still ... read more