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Smith Thompson Home Security

4.9

About this business

Family Owned & Operated, Same Prices Since 1978. We know home security. 

Location details

6652 Pinecrest Dr #500, Ste 500, Plano, TX, 75024, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.95,441 reviews
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Tracey A's profile image
Tracey A 
5 years ago

Great service! Technician arrived on time and was very courteous. He went through all the settings and how to use the system. Then confirmed i understood how it all worked and answered my questions. I didn't feel rushed at all. Would highly recommend. 

Business response:

Glad everything went smooth for you and thanks again for your business! 

Stacey S's profile image
Stacey S 
5 years ago

When choosing a home security system we chose Smith Thompson because of their great reviews. Once we scheduled and when the technician came we knew we made the right choice! Everything has been so smooth and we've received great customer service every step of the way. And the technician was knowledgeable, on time, and quick. We would definitely recommend Smith Thompson to all our friends! 

Business response:

We appreciate your recommendation! 

Jill H's profile image
Jill H 
5 years ago

We decided in February to go with Smith Thompson after being with ADT for many years. We were paying $50/month with ADT and now $16.95/month with Smith Thompson for the same coverage. The installation with great and so quick. The technician was helpful and very knowledgeable. We should have done this a long time ago. So happy with Smith Thompson. 

Business response:

We're happy you're happy! 

Eric A's profile image
Eric A 
5 years ago

prompt, responsive, pleasant to work with. cannot say enough good things. 

Business response:

Great working with you as well, and thank you for your business! 

Cedric B's profile image
Cedric B 
5 years ago

Excellent service. Representative was on time and repaired our alarm system 

Business response:

We appreciate your trust and your business! 

Eric B's profile image
Eric B 
5 years ago

Showed up on-time. No high pressure tactics. 

Business response:

No up selling here! Thanks again for your business! 

Sheraly M's profile image
Sheraly M 
5 years ago

If there were 10 Stars The Smith Thompson Home Security deserves it. Hassle Free no long term contracts. The Tech of on Time to Set up and knock on wood the services is working A++ 

Brittany M's profile image
Brittany M 
5 years ago

We wanted to install an alarm system after a burglary happened next door. We went with Smith Thompson at the recommendation of a friend. We have been pleased with our service. The install was great. Easy and convenient. The alarm has actually been set off once at 2:30 a.m. due to some crazy wind and they called within the minute to make sure we were okay. It was a relief to know they were actively monitoring since the door was wide open. Could have been a different situation. Super pleased with our service. 

John R's profile image
John R 
5 years ago

Recently switch Security Monitoring services to Smith-Thompson. My call was answered quickly and professional. The telephone tech was very knowledgeable and answered all my questions. I was surprised when she offered an on-site technician appointments for 2 days later. I was anticipating several days or weeks to wait. The technician arrived at the scheduled time. He called when he left the appointment prior to mine. He was professionally dressed and presented his identification. He completed all work and verifications, inclu... read more

Frequently asked questions about Smith Thompson Home Security

How is Smith Thompson Home Security rated?

Smith Thompson Home Security has a 4.9 star rating with 5,441 reviews. 

When is Smith Thompson Home Security open?

Smith Thompson Home Security is open now. It will close tomorrow at 12:00 a.m.  

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