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Sheraton Grand Chicago
- Venues & Event Spaces
- Chicago, IL
About this business
Located on Chicago's Riverwalk entertainment district, the recently renovated Sheraton Grand Chicago offers well-appointed rooms with stunning views. Additional amenities include superb restaurants, an indoor pool and 125,000 square feet of venue space.
Location details
301 E North Water St, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel locación it's well. But the staff is horrible, they are rude and unkind, but I must said as well, that the italian woman on concierge was the only nice and helpful. If you want to have some dinner after 11pm, you must go somewhere else because there's nothing to get in there: no Starbucks, bar or room service. I will never stay in this place again.
Business response:
I apologize that we missed the mark during your stay. I wish the team better showcased their hospitality. I have shared with our Hotel Manager to address. On a positive note, thank you for recognizing Marisa’s positive attitude & service at the concierge desk. Regarding the late night dining options, our goal is to match our schedule to our guests’ needs and your feedback will be used to review hours & offerings.
Fabulous, thank you for the first class service also the birthday cupcakes delivered to our room. utterly beautiful hotel cannot fault this hotel x
Business response:
Thank you for taking time to tell us about your great experience Jennifer!
Nothing spectacular! I did the pre pay option for my room, but I wish I knew about the extra $100 hold they put on your card before I arrived. The room was small, but it had a beautiful view. The lobby is gorgeous. The location is near navy pier.
Rooms are older, front desk people were stuffy, not welcoming. Get rid of the silly overpriced mini bar in the room and put a fridge, stop charging gold members for wifi- what's the point of staying there if u can even get that perk.
Business response:
Gwen, I am so sorry that your visit was less than perfect. We believe in action, so I’m sharing your feedback with our Front Office team so they can make every effort to improve. As you know, SPG Gold Members can choose from 3 welcome gift options: 250 bonus Starpoints, in-room Internet access OR a free drink. If you prefer the 250 Starpoints or free drink, you can still receive complimentary internet by booking directly through our brand sites or the SPG app. If you return to Chicago, I hope you’ll let me know so that I can... read more
Great property and great service! I will definitely return !
Business response:
Thanks Garrett! We look forward to welcoming you back soon.
Amazing staff and service. The event had 1400 people and the food and beverage service was flawless! Chef Michael Mech
The room is great, the front desk agents are the nicest and the view is awesome
Bait and switch..... I booked a king bed two weeks in advance and they said they where available. I got there and they could only give us a double bed and no king. I only get out with my wife a couple times a year without kids and you really started our day out bad. I felt they where very unapologetic and this happens all the time.
Business response:
I am sorry we didn’t deliver on your special night. The next time you are getting away for a staycation, please reach out to me directly @ Catherine.carter@sheraton.com. I’d love to help and will ensure you receive a nice upgrade and special amenity. – Cat Carter, Director of Sales & Marketing
BEAUTIFUL THE STAFF IS REALLY NICE THEY TREATED ME LIKE ROYALTY
Business response:
I am so glad you enjoyed the team's hospitality! Come back soon.
Frequently asked questions about Sheraton Grand Chicago
How is Sheraton Grand Chicago rated?
Sheraton Grand Chicago has a 4 star rating with 290 reviews.
When is Sheraton Grand Chicago open?
Sheraton Grand Chicago is closed now. It will open tomorrow at 9:00 a.m.
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