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Select Community Services
- Property Management
- Chantilly, VA
About this business
Select Community Services is a community association and property management company based in Virginia.
Location details
4800 Westfields Blvd #160, Ste 160, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great company that supports the kids in its communities. Associa was nice enough to provide a monetary donation for my son's 13U travel baseball team. The process to request and get approval was very easy. The customer service and communication with an Associa representative has been wonderful. I know the team truly appreciates the support. Thank you!
Business response:
Hi Ally, thank you for your kind review; we are happy to pass along your comments to the team here at Associa!
I've been a co-owner for the past year at the Brownstones in Royal Oak, MI. Our management is severely lacking in their ability to do much else but maintain the lawn and bushes. Maintenance of exhaust pipes (roof - rusted pipe leaked water into our bathroom, damaging wall and ceiling), easement (basement is exposed from behind outside staircase - from the basement you can see light coming in and feel a breeze which is cold in the winter), railing for stairs that are completely rusted and not attached on one side, and crumbli... read more
Business response:
Hello Mr. ****, we're very sorry to hear that you're disappointed with the service that you've received thus far from Kramer-Triad. We apologize for any inconveniences you may have experienced. We take customer care very seriously and would like to discuss matters in greater detail to try to come to a resolution. A member from our team will contact you soon to discuss resolving your complaint. Thank you.
Been without a board for 2+ years, HRW raised fees in that time, because no board to push back. Meanwhile we can't get safety issues fixed cleanup from last years hurricane hasn't been cleaned up. There lawn crew sandblast our vehicles and we can't get answers, they don't return phone calls,or emails they constantly avoid anything to do with the community. All they want is there money, we pay for a service and get zero in return. I've been pushing for a new meeting to elect a board and Delores avoids they issue at all cost. ... read more
Business response:
Mr. *****, thank you for taking the time to leave us a review. We apologize that you are disappointed with the customer service provided by your local office. Associa HRW is committed to providing consistent customer service to all our clients and we welcome your thoughts and comments. A member of our team will be reaching out shortly to assist in resolving the issues you have mentioned. Thank you.
Most interaction I've had with C-era has been negative and many of my condo neighbors have the same experience. Emailed communication is often accusatory and negative towards condo owners. I would prefer to unsubscribe to their emails but then I'd be missing out on all building announcements. The sandgate building 1 has been broken into 4 times now and the owners were blamed, instead of finding ways to protect us and our belongings, they have only recently implemented key fob/ card access to the building and just make me fee... read more
Business response:
Ms. *********, thank you for taking the time to leave us feedback. We apologize that you are disappointed with the customer service provided by your local office. C-Era is committed to providing consistent customer service to all our clients and we welcome both positive and constructive criticism. A member of our team will be reaching out shortly to assist in resolving the issues you mentioned. Thank you.
Background Our community is a group of 57 single family, detached homes located in southwest ********** CO. In the fall of 2017, the board chose to hire ******** Association ******** ***** as our new property management company. The service provided by *** during this 13-month period was unsatisfactory in many aspects. Thus, we provided notice of our desire to not renew with **** and have chosen a new property management company for 2019. Details of Deficiencies While the problems we encountered were myriad, detailed below ... read more
Business response:
Mr. ******* we are truly sorry to learn you are dissatisfied with our service and members of our Associa ******** team. We'd like an opportunity to listen to and discuss these issues further with you so we may better of service experience in the future. If you'd like, please call our homeowner resolution specialist at 970.530.3949 or, If it's more convenient for you, please email customerservice@associaonline.com with your contact information and any additional details and a team member will reach out to you. Thank you again... read more
Associa has poor follow up and follow through on their commitments to our neighborhood. Since March 28th, we have filed a request to repair our community gate and while they are quick to collect our monthly Association fees(which we pay additional for gate upkeep)they lack the follow through and our gate is still not fixed according to their agreements. I feel stuck as their inability to provide repairs which I pay for monthly are not taken seriously. Worst association ever.
Business response:
Thank you for taking the time to leave us feedback. We apologize that you have had trouble reaching us to discuss the gate repairs in your community. If you are willing, contact us at ***************@associaonline.com with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.
If I could give zero stars, I would do so. Associa's customer service is among the worst of any company I have ever encountered. Requests on their portals are never answered. Direct emails to their community contacts go unanswered. They have made numerous mistakes on our account and it is very difficult to get things corrected. I find it hard to understand BBB's rating of this company. It truly is a poor excuse for a property management firm.
Business response:
Mr. *****, thank you for taking the time to leave us feedback. We apologize that you are disappointed with the customer service provided by your local office. If you are willing, contact us at ***************@associaonline.com with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue.
This company has created an intense stress on our lives when it comes to living at our property. We have leaks in our roof and I have sent multiple emails, and have had to follow up 3 or 4 times with several different people to get an answer on any plan of action. Most emails are simply an email to just say that they've responded, but with no answers to any of my questions or concerns. In fact, one email that I got promised me that he would have an answer by the following Friday. He didn't and instead, the next week he told... read more
Business response:
Ms. ******* thank you for taking the time to leave us feedback. We're sorry that you are frustrated with the maintenance in your community. If you are willing, contact us at customerservice@associaonline.com with your contact information and any additional details and a team member will reach out to you directly to help resolve your issue. Thank you.
Worst management company I've ever experienced. I've sent multiple complaints about neighbors street parking and the manager Bette never respond, but when there's something she doesn't like or agree with she quick to send you letters and contact your companies regional headquarters to complain about you. Someone other then Bette needs to be handling complaints about bette. Every time I've called to speak to someone else the headquarters always forward us to Bette. We currently have a neighbor who thinks their drive way is a ... read more
Business response:
Thank you for taking the time to leave us feedback. We apologize that you are disappointed with the customer service provided by your local office. CMC Jacksonville committed to providing consistent customer service to all our clients and we welcome both positive and constructive criticism. A member of our team will be reaching out shortly to assist in resolving the issues you mentioned. Thank you.
Frequently asked questions about Select Community Services
How is Select Community Services rated?
Select Community Services has a 2.7 star rating with 218 reviews.
When is Select Community Services open?
Select Community Services is open now. It will close at 5:00 p.m.
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