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Select Community Services
- Property Management
- Chantilly, VA
About this business
Select Community Services is a community association and property management company based in Virginia.
Location details
4800 Westfields Blvd #160, Ste 160, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our family has been part of Associa for 15 years. We learned of their Associa Supports Kids programs at a neighborhood event. This program provides sponsorships for children's team activities allowing Associa to support the community in which they serve. We are grateful for the support our children and their teammates have received over the years and encourage all parents to allow Associa to serve them in another capacity.
Business response:
Thank you ********, for your positive feedback. We are very proud of the ASK program and look forward to supporting you and your community in the future.
Associa Minnesota is TERRIBLE. I moved in 3 years ago and have had nothing positive to say about them. They manage the prestigious neighborhood in Blaine I live in. It is the subdivision Crown Meadows association. At the beginning it was landscaping concerns where I was not having my shrubs trimmed. My shrubs were so overgrown they covered my front door, you couldn't even get to the door! Then there was a severe hail storm that damaged everyone's homes. My AC unit was damaged. I have jumped through all of their hoops to file... read more
Business response:
We are sorry to hear that you have had a bad experience with maintenance as well as communication with the branch. Associa is committed to providing unparalleled customer service and consistent communication to our clients. A member of our team will be reaching out shortly to assist with your complaints. Thank you for your review, as we strive to be better each day.
I can't even fill out 1 star. I have lived here for a year. I requested a year ago to have my deck fixed. It has been a year and I have jumped through all of their hoop to fill out the right forms now three times and the deck is still not fixed. I have all the documents to back up these claims.
Business response:
Thank you for taking the time to leave us your feedback. We apologize that you are disappointed with the service provided to you. A member of our team will be reaching out shortly to assist in resolving the issues with your deck. Thank you.
We held our 3rd Annual Neighbors Night Out last night, September 10, at The Lakes at Traditions, Edmond, OK. Kayla ****** and Caitlin ******* from Neighborhood Services provided great assistance at our HOA table. They helped neighbors check contact information, passed out some footballs and other items, sold gate remotes, and offered a welcoming presence. We truly appreciate all their help.
Business response:
Thank you for your kind words. We appreciate your support and look forward to continuing our NNO partnership.
I moved in to a brand new condo community that is managed by Associa and the landscaping is a disaster. I have called them 3 times over 3 weeks and nothing has been done. I should not have to call. This is their job to manage. There are tree shoots all over the property that are taking over and some are 2 feet high. There are 7 dead trees that I can see from my balcony. The sprinklers are flooding the grounds and there is standing water. There is dog mess all over the place and it stinks. They failed to make tenant's cars mo... read more
Business response:
We sincerely apologize that you have had issues with receiving a timely response from our team. We are committed to providing unmatched customer service to all of our clients. A member of our team will be reaching out to you directly and assist you with your complaint. Thank you for your feedback, it helps us improve our services.
Leisure Village in Fox Lake, IL is managed by a Sharon ****** who I have found to be the most uncooperative, unprofessional and unresponsive person to deal with. My shared driveway owner put in a request to have our driveway resealed again which is damaged every winter by the Association's snow removal crew. We have complained about it but we've been told, TOUGH, that's your problem. The paperwork was submitted on July 12, 2019. The AC Chairman signed off on 7-21-19 and the approval letter was written on 8-5-19. However, eve... read more
Business response:
Thank you for sharing your experience. Feedback like yours helps us learn and provide better service to our clients. Associa is committed to providing unmatched customer service and consistent communication to all of our clients. We are disappointed that you have had a problem with our services. A member of our team will be reaching out to you soon to discuss your complaint and help resolve your issue. Thank you.
Very disappointed in Associa B.C. Found them to be lacking in professionalism, effective management, property maintenance, and customer service. Would not recommend using them to manage a property or reside in an apartment/condominium complex managed by them.
Business response:
Thank you for taking the time to leave us a review. We are sorry to hear that you are disappointed with the customer service provided by Associa British Columbia. Associa is committed to providing consistent customer service and communication to all of our clients. A member of our team will be reaching out shortly to assist in resolving any issues you may have.
I am a very unhappy owner with the community group in Virginia Beach, I purchased a unit 3 years ago which was totally rebuilt because of a fire. I had a year contract on it with anything that went wrong with it. My two bedroom walls were cracked so the contractor came out to fit it but they cracked again therefore they came back up to fix the walls. This went on for at least 3 or 4 times. However they cracked again and the cracks go up the wall. I know as a person not a contractor that either they were not built right or th... read more
Business response:
We are sorry to hear you are having issues and apologize for any inconvenience this may have caused. At Associa, we take customer care very seriously and would like to discuss this matter in greater detail to try to come to a resolution. A member of our team will be reaching out to you soon to discuss your complaints. Thank you.
Slow and no responses from the association on ongoing issues. They have not responded to my request to see financial documents and it has been over a month since i sent in the request. I called associa and asked what the service level agreement is for responding to request. They said 48 hours. It has been over 3 weeks since and no responses. Also, when I called the receptionist said that they have received more requests than expected. Don't you think that tells you something?
Business response:
We are sorry to hear that you have had issues with receiving a timely response. Please know that all customer concerns and requests are taken seriously. We are committed to providing consistent customer service to all of our clients and we welcome the chance to make your experience better. A member of our team will be reaching out to you directly and assist in providing you with your requested documents. Thank you.
Frequently asked questions about Select Community Services
How is Select Community Services rated?
Select Community Services has a 2.7 star rating with 218 reviews.
When is Select Community Services open?
Select Community Services is open now. It will close at 5:00 p.m.
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