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Secure One Capital
- Mortgage Lenders
- Costa Mesa, CA
About this business
Secure One Capital is a direct mortgage lender that specializes in government financing programs. Secure One Capital has been in business since 1995. Secure One Capital offers rates below the national average, coupled with award-winning customer service - earning us an A+ rating with the BBB. We offer: Better Rates, Better Service, the Best Mortgage Experience Secure One Capital Corp. is a California Corporation. NMLS # 239738 Licensed under the California Department of Financial Protection and Innovation under the Californi... read more
Location details
3200 Park Center Drive Suite 1300, Ste 900, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I had a really good experience doing a refi of my mortgage with secure one capital. Austin and Anthony were great! Austin keep in contact with me and kept me updated on the whole process using calls, text and email. I was very happy with them both. Very professional and my loan was done start to finish in about a month.
Secure One is so easy to work with that we've refinanced our home twice!! Working with Jordan C*** was a great experience - he was most responsive to to our questions and easy to work with!! The process was so smooth and efficient! I highly recommend Secure One!
It has been more than 4 weeks and the loan officer Troy Jones is nowhere to be found! He does not answer calls or emails. We have a purchase that was to close mid-November and has not closed yet due to the lender not getting their act together. This is totally unprofessional. So far the loan officer, loyalty department, complaint department and operations dose not answer the phone. I will never use this company and recommend anyone considering them to run away.
Austin and Anthony kept updated me thoroughout the process. Despite some hurdles and delays along the way, they made sure the loan delivered just like they promised. Very professional and committed. Would recommend this team to anyone.
I just completed a refinance of my home through Secure One Capital handled by Austin B***, Residential Banking Advisor. I highly recommend Mr. B***. He was very knowledgeable, explained everything in easily understandable language. He was extremely professional, easy to contact and replied to all my queries quickly. He made the whole process run smoothly from start to finish. If you’re thinking of refinancing you will be in good hands with Austin B*** and Secure One Capital.
Business response:
Thank you for taking the time to review your experience with Secure One Capital and your Mortgage Banker, Austin. Our goal is to ensure you and other consumers feel at ease when making the important decision to refinance your home. Thank you for becoming a member of the Secure One Capital family. We hope to service your mortgage needs again in the future.
Efficient, professional, and ethical service delivered by Austin and Anthony. Job well done!
Mr Jon R*****, my original contact with Secure One Capital, has been excellent as a source of information, help, and advocate throughout the refinance process. I give HIM a 5star rating. The rest of the company and others with whom I have dealt have been frustrating and unresponsive. I had been notified of “completion and ready to sign with notary “ only to have the notary call 15 minutes before saying he had not received any paperwork. Three days later again a second notary contacted us that she had not received any paperwo... read more
Business response:
Hello Mr. *******, we are sorry to hear you had an unpleasant experience after the funding of your loan. We are currently researching the request for your loan documents from the title company who sends out the documentation. We are also pulling our phone and email records for the employees you mentioned above to determine understand the breakdown in communication. We want to be sure that your concerns are resolved and will be contacting you to ensure your loan documents are sent.
I am very pleased with the level of service received by Secure One Capital. Austin B***, Anthony P****, and the rest of the team went above and beyond. They were very attentive and proactive in communication, information, and expectations. Any questions I had were answered promptly and thoroughly. I would give them my highest possible recommendation.
Business response:
Dear *****: Thank you for taking the time to post about your experience with Austin, Anthony, and Secure One Capital. We love to read comments like, "the team went above and beyond." It makes it clear that we exceeded your expectations. Please continue to share with your family and friends, so that we may provide them with the same level of attentive and proactive service. Thanks again, Bill R******** Public Relations Manager
Austin B*** and his team made the refinancing very easy & quick. They were always up front with information and progress throughout the process. Thank you
Business response:
Dear Steven: Thank you for taking the time to post about your experience with Austin and Secure One Capital. We love to read reviews that mention that the refinancing process was very easy and quick. Please continue to share about your experience with your family and friends, so that we may offer them the same level of service. Thanks again, Bill Robertson Public Relations Manager
Frequently asked questions about Secure One Capital
How is Secure One Capital rated?
Secure One Capital has a 4.4 star rating with 726 reviews.
When is Secure One Capital open?
Secure One Capital is open now. It will close at 6:00 p.m.
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