Sears Auto Center

Kortni M 

on BBB

2 years ago

Bought a fridge dec 31 went out feb they have been once and now will not let us know anything just say we will call back. Yes it is under warranty. 

Sarah E. 

on BBB

2 years ago

Hi my name is *************************. My husband ************************* thought getting Sears insurance on our appliances would be helpful as we have several appliances and a big family. Unfortunately 1)they ordered parts on our ice maker on our ******* refrigerator but never came to fix it. So now we have no working ice maker on our fridge!2) Sears came by more than 5x to fix my ****** and paykel double drawer dishwasher but never got the job done and claimed it was fixed! The engineer **** said he would put in a new ... read more

Tyshanda S 

on BBB

2 years ago

I will never use Sears again, the salesman reported there was a promotion for 0% interest 18 month financing. Due to the pandemic it took my windows a few months to come, so they put the initial payment under the 0% interest but when they installed the windows and took the remaining balance they did not put it under the 0% interest. I called Sears Home Improvement credit card company, they informed me that the Transform would have to change the way they submitted billing in order for the error to be corrected. When I called ... read more

Anthony P 

on BBB

2 years ago

I would like to file a complaint about the poor services rendered concerning my refrigerator. I first put a claim in late February 2022, and they came out . The tech said he was ordering parts and he scheduled the next appointment for April 11th to put all the parts in. Well he came on the 11th but he forgot to order a part so he couldnt complete the repair. He said he would order the last part and scheduled my appointment for May 3rd. I received the email for 5/3/22 and I waited until about 3pm and decided to find out where... read more

Jeff B 

on BBB

2 years ago

Did not tell us the truth 735 dollars later just for labor and I had a Manufactory warranty and said he had to replace 2 parts that was not cover never told me what the two parts where and tried to call and no one that could speak English and then they would hang up on you they need to do something with these people 735 dollars for labor for a hours worth of work and then used the wrong address so it didnt go though on the card and ask for a check. 

Theresa W 

on BBB

2 years ago

I would give them negative 5 stars, THREE no shows, and I am out 800. dollars, the customer service should be renamed customer NON-Service. They have a bunch of incompetent morons working for them that cannot speak or understand ENGLISH. They are REFUSING to give me my return label, just keep getting transferred wasting HOURS, then I get transferred again and then they hang up on me. DON"T BUY from them ! 

David H 

on BBB

2 years ago

No show to install the part they sent to my home. Had an appointment scheduled for today to repair my refrigerator by A&E **************** Nobody showed up and nobody called to reschedule or explain why nobody showed. I called them and they offered no explanation and said they would have to reschedule the appointment for May 10 (22 days away). Can I submit this complaint with zero stars because they dont even deserve 1 star. Of course this is not the only no show from them. I have been dealing with them since February. Maybe... read more

Fl A. 

on BBB

3 years ago

This is a review for Searspartsdirect. I had seen the bad reviews, but my relative wanted the part anyway. The part was shown to me as available, so I bought it. After two days, I received a message saying that the order was incomplete. They now say the part is backordered and dont even inform when it will be available! A mess of a company! My relative is willing to wait, but if it were up to me I would cancel everything right away. Please do not buy here, it is not worthy it! 

Denise C 

on BBB

3 years ago

I have the Sears Home Warranty that is nothing but a scam, a crock of ----! My refrigerator just kept running & running with warm air but the bottom freezer still keep foods frozen.Tech came out said the way they are make the fridges now needs alot of unblocked airflow which he said was compromised with my items.He thawed out the ice/fan in the freezer bottom & it worked. I kept my items to a low count in the ****************** month later it is doing the same thing. Each time I pay auto $75.00 service charge. They charge **... read more