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Scott E Dority & Associates
- Insurance
- Clovis, CA
About this business
Location details
541 Bullard Ave, Clovis, CA, 93612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible company. Recently took over Metlife, metlife had such better ******** service...After I was rear ended i was told I had to file with my insurer, which is metlife/farmers insurance. First problem, was a dispute about having rental coverage, agent one i first had said that i didn't have insurance and that it would go under investigation to cover my charges, that it would take weeks, 2 weeks later i call back while vehicle is still under investigation, A very nice woman answered and put it through as urgent, she was th... read more
Business response:
We value Kassanda ******** as a ******** and have reached out to her directly to address her claim concerns.
They don't contact you; you have to contact them. They don't respond to voicemails, texts, or faxes. You have to hound them for information and updates. I was in a wreck 5 months ago and they have refused to pay for damages that were caused by their client. They also do not like to pay for rental cars nor rental reimbursement. One of their adjusters Bodie Banuelos is the worst adjuster to work with. He never calls back nor responds to texts. I had to get ahold of his supervisor Lindsey to get ahold of him and then he lied sa... read more
Business response:
Thank you for bringing this matter to our attention. We appreciate the opportunity to review and respond. Our goal is to process all our claims as efficiently as possible, while providing the maximum coverage afforded by our policies. We apologize if the claims process did not meet your expectations. After a thorough review of your claim by our Claims Leadership team, we respectfully maintain that your claim has been handled appropriately and in accordance with the policy. Our review showed that we have paid for all known, c... read more
Awful company policies and ******** service. We added my engagement ring to our homeowner's policy and unfortunately the center diamond fell out of the setting and was lost. Upon notifying our local representative I was informed that rather than actually adding the ring to our policy, the rep's assistant (his wife) had added some sort of endorsement instead. The effect was that rather than the ring being insured for the value of the appraisal, it would have been limited to $1,500. Luckily I had all the emails showing what ha... read more
Business response:
We have received a copy of your rating review regarding your claim. We value you as a ******** and appreciate the opportunity to respond. Your concerns were forwarded to the claim's leadership over your file. Upon careful review of your file, we respectfully maintain your claim has been settled appropriately. The estimate repair cost is appropriate based on the facts known at this time. If there are concerns of additional damage not accounted for in our estimate, you may have the ring inspected. Your claims handler can arra... read more
This company is infamous for making you hold over and over again. They are also a bait and switch is organization and have changed drastically on their pricing and billing and every person tells you something different I have never been so frustrated in my life with any insurance company as I was with foremost insurance company owned by farmers. They should be ashamed at their practices and the insurance commissioner should be made aware of their illegal practices and bait and switch activity they never tell the truth. Now I... read more
Business response:
Thank you for giving us the opportunity to respond to this comment. We apologize for the time you waited on hold with our company. It is always our intention to provide the best service possible. We have forwarded your feedback to our leadership team in an effort to improve ******** experience. As an insurer, Farmers strives to keep rates as competitive as possible while providing our customers with the protection they deserve should a loss occur. Please know we will do everything we can to provide you with the lowest insura... read more
They don't contact you; you have to contact them. They don't respond to voicemails, texts, or faxes. You have to hound them for information and updates. I was in a wreck three weeks ago with one of their clients (who was cited), and nothing has been done yet. A very poorly run company.
Business response:
It is always our intention to provide excellent service and we apologize for having disappointed the consumer. We have accepted liability, offered a rental car, estimated the vehicle's body damage, and we are seeking a mechanical diagnosis at this time to complete the evaluation of the claim. We have provided updates and estimated time frames for our handling several times during the process. We look forward to obtaining the information that we need to conclude this claim. Sincerely, COAST NATIONAL INSURANCE COMPANY
I won't give ANY stars to this company!!! I have NEVER in my entire life dealt with such a sh*t sorry company!!!! THEIR issuer rear ended us at a traffic stop Aug 15, 2021 and it's now Oct 12, 2021 and we are still NOT one **** further than the day we were hit! NOTHING has been done except a bunch of stup*d uneducated people from there have called us over and over and over with the same **** questions every day! We have emailed them (what they asked us to do) all of the information they've asked for... police report, body sh... read more
So i was given the price of 133 for auto insurance on the website. Nothing on the page says prices will vary or anything. It says call this number to purchase it. I call and all of a sudden, the price is raised by 40 a month. All they tell you is this is a quick quote. All of the information is the same. Nothing but a scam to get you on the phone. Horrible ******** service.
Business response:
Thank you for your feedback regarding your online quote. The online quoting system is considered a quick quote and will provide you with an estimated amount based on the basic information provided and the discounts that may have been selected. However, in order to provide you with an accurate purchase amount, additional investigative reports must be obtained such as Motor Vehicle Reports and Prior Loss History Reports, to name a few, and the applicable discounts verified. Our goal is to provide an exceptional online experien... read more
BY FAR the worst ******** service experience I have ever had in any industry in my entire life. I honestly believe a 1 star is too high to rate my experience. My fiancee and I were closing on a home and needed homeowners insurance. We reached out to the company (Farmers) who was already covering the property. They actually gave us a phenomenal quote, which I believe is why we had such a terrible experience. They quoted us amazing H03 coverage and gave us a very generous amount for dwelling replacement that would use the ORIG... read more
Business response:
To Whom It May Concern: Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. Please accept our apology. That is certainly not the experience we're looking to deliver. Regrettably, we have been unable to locate a corresponding quotation or home policy with the information provided. For assistance, we encourage the consumer to call a member of our operations team at (XXX) XXX-XXXX. We thank you for your time and attention to this m... read more
I wish I could give it a 0 star. These guys have harassed me for months now. Here is the chronology of events: 0) I got an auto policy with Farmers through Metlife because they had a "special" offer through my employer. 1) On June 24th, I called them and asked for my auto policy to be canceled. The person on the other side agreed and told me that everything was in order. But he "forgot" to cancel the policy, and only stopped the payment (which was through my employer). 2) In July, I receive a bill for insurance and I call... read more
Business response:
We will contact the ******** directly to address the concerns. They can expect a response within 7 business days.
Frequently asked questions about Scott E Dority & Associates
How is Scott E Dority & Associates rated?
Scott E Dority & Associates has a 1.3 star rating with 309 reviews.
When is Scott E Dority & Associates open?
Scott E Dority & Associates is open now. It will close at 5:00 p.m.
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